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Window Replacement reviews in Miami

Real People ~ Real Reviews ~ Real Results

  • From the first estimate to the job finishing it was amazing. No problems what so ever. 
    They were not the cheapest, but were on top of everything, follow up phone calls, 
    work was exceptonal . I was very happy with this company. Well from the get go. I advised
    them about not being the cheapest but they did give me a discount and they were really
    on top of things, very professional, the work was amazing, the workers professional
    the job A+, they cleaned up after them selves and no banging no nothing unbelievable
    What a great job, so happy we used them !
    - nilda G.
  • After a nasty break-in, we needed a fast repair of a patio glass impact door.  Provider name locked. came out same day I called. We talked, measured and I felt very comfortable and at ease in his company.  Provider name locked. cleaned the door frame for leftover glass pieces and prepped the door frame for the new glass.  A fews after the glass was installed, Again Provider name locked. made sure the site was left clean and orderly.  I can only recommend Provider name locked. as a reliable, fast provider with high quality work.
    - Laurence S.
  • I should mention that this is the first home my fiancé and I have purchased together and neither of was is particularly construction savvy. When my fiancé met Provider name locked. (the sales rep) from ASP he was very impressed and felt that we would be in good hands. He was told that the job would take "a couple of weeks" and we planned to go away for two weeks (out of state) and leave the keys with them. Unfortunately the installation kept being delayed (as well as our traveling) due to company not receiving necessary "materials". Finally we left our home on 22nd Provider name locked. and they were due to begin installation the next day. Our plan was to return around 15th August thinking that was more then long enough to complete the job. 
    A few days after we left we were hoping for an update and after Provider name locked. didn't responding to my fiance's texts I left a message with their office and a few hours later a gentleman called back. I explained that we were concerned as we had no updates and we left our property in their care so naturally we were anxious. I was then given a mini lecture on how I'm overreacting and that they are a serious company with many years of experience and that its' only been a few days... I reminded him that we never even implied that they were not serious and that for a job that's only suppose to take a couple of weeks 4 days is long enough to expect an update. Anyway he promised to get an update and to call me back, of course he never did. We did however eventually get a couple of texts and pictures from the sales rep and the updates were fairly regular from there on. 
    The installation took longer then anticipated and so we arranged to stay away until 24th August (over a month away!). The day before we came back my fiance informed Provider name locked. and asked that the key is left for us. The return to our home after a long absence, tired from a very long journey was a complete shock. We walked into a house covered with construction dust. There was not a clean inch in an entire home. Our bedrooms were not terrible but our living room, dining room, kitchen and the office were awful. I cried my eyes out and immediately started taking everything out onto the deck. My fiancé called ASP furious and spoke to a lady who promised we will hear from someone immediately. We spent eight hours cleaning and scrubbing that day. Pillows, throws, linens, a leather sofa, even cuttlery in the kitchen needed to be washed. Mosquito meshes that were not installed were resting agains a more then 100 yrs old painting in our corridor, poking through the canvas. Tools and parts scattered around the house. The deck outside the living room was all scratched up and paint scraped off. ...No one from ASP called back that day. My fiancé complained again the next day but to no avail.. By the way the installation was not yet complete. He was so angry he told me they were not allowed on the property again and we will just have to find someone else to finish the job. I then offered to deal with them and spoke to ASP and eventually we heard from Provider name locked.
    Every single complaint was met with " but I already explained to your fiancé ... you were not there at the sales meeting I told him... ". Basically damage to our decks was expected and part of the process. The horrid dust (and dust is not a good word for it) was also expected. And they did put a Provider name locked. up "but it takes a while for the dust to settle down". My question as to why they took the Provider name locked. down before the dust settled was not answered. They did apologize for all the cleaning we had to do and in the end gave us the discount of $300 for this. 
    This is already ridiculously long so to cut it short (er) the final installment (about a $1000) was due upon completed installation, however our balcony door was faulty and we were waiting for it to be completed, this was now October!  We were ignoring their last invoice until this was done even though they kept telling us that that was not their responsibility but that of the manufacturer. Anyhow our door was finally fixed on October 8th and on the same day we received an email from ASP threatening to start a Provider name locked. process if we don't pay the last remaining $1000! Suffice to say that we would never again hire ASP. As for the entrance door / window quality - they are ok. Our balcony door still doesn't close properly, we have bypassed ASP and contacted manufacturer - still waiting for a call back two weeks later.
    - marija P.
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