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Egress Window reviews in Miami

Real People ~ Real Reviews ~ Real Results

  • My wife and I bought a 2000-sf 3/2 built in 1974 with concrete block construction and we moved into it on 8/1/13. It had its original old jalousie windows and the first thing we wanted to do was change them. The benefits:
    1) Security - prevent break-ins
    2) Safety - hurricane impact rating
    3) Energy efficiency - high A/C bills in S. Florida
    4) Insurance discount - a nearly $1500/yr drop in premium for the impact rating means that they will eventually pay for themselves
    We contacted several companies and immediately began communication with the 2 most responsive companies, and ASP was one of them. They were very informative via email. In early August, the sales rep Provider name locked. came out to our house and assessed the work that needed to be done, provided information, brochures, answered questions, and invited us to their show room. There, we were shown the various types of windows and their pros/cons.
    We had a difficult time evaluating the cost/benefit of the different windows and choosing a style; vinyl or aluminum? insulated class? clear or tinted? casement, single hung, horizontal sliding, or fixed? color of frames? colonial grids or full view? Not to mention all the decision-making that went into the doors. We went back and forth over all these things via email, phone, and in person. The whole way, Provider name locked. spent an inordinate amount of time helping us to arrive at the best decision. He had to modify the contract a few times at our whim.

    We had a version (not the final one) of the contract by the 3rd week in August, and I found the price to be rather high.  In late August, I contacted the competing company which was also vying for our business, and they gave us an estimate for the exact same job using all the same materials.  The competing company came in a full $3000 less and was more transparent in breaking down the costs for labor vs. materials.

    However, there was one big difference: ASP offered a 30-year warranty on the installation, whereas the other company offered only a 1-year warranty.  We went with fairly pricey and durable materials (vinyl) from an excellent company (CWS) that provides 30-year warranty on both glass and frames, and Provider name locked. convinced me that there was no reason for any company not to offer a 30-year warranty on the installation as well, since most problems that occur result from installation issues, not problems with the materials.  Provider name locked. rather aggressively pushed for our business, and admittedly probably would not have gotten us without doing so.  He offered several concessions in terms of the pricing and decided to substitute a top quality back door with a 5-point locking system in place of the original door in our contract, and this door would otherwise have been extremely expensive.  In the end, mostly because of the warranty issue, we decided to go with ASP, and we probably paid about $1500 more for this peace of mind (and the better door) than if we had gone with the other company.

    The final contract was pinned down on 9/10/13.  I then began to get pretty tough with Provider name locked. about time to installation as we had other home renovations pending and a baby on the way; because of that, he pushed the permit through and in less than one week he had a permit from our city and an official order submitted to the window manufacturers.  The estimated delivery date of the materials to ASP was 9/30/13.

    I had therefore been Provider name locked. to believe that the beginning of installation would also be on 9/30/13; as the company has difficulty storing the materials in their small show room, they like to get them out to the customer right away, so I needed to plan around this.  This was one sticky point: It was very difficult to pin down a definite install date in advance.  My wife and I both work and I wanted to take the first day of installation off in order to meet the installers, who would be alone in our home on the subsequent days, but to do so I had to have a definite date in advance.  I ended up taking 9/30/13 off and wasting a vacation day as by 9/29/13, ASP still had not contacted me for an install date.  Shortly after that they did, and it was set for 10/7/13, so only a 1-week delay.  They were still well within the 6 weeks on the contract.

    The main installation was performed by 2 men, the head installer of which was named Provider name locked. .  He was pleasant, knowledgeable and professional.  It took 4 days, but the areas that required significant stucco work were left unfinished.  Another man named Provider name locked. , who is actually the father of the owner, was sent to our house over the weekend of 10/19-10/20/13 to patch things up.  At that point, all the finishes looked very clean.
    The garage door was installed incredibly quickly by the subcontractor, actually before all of the windows, and looks great.
    However, the Thermatru front door has not yet been installed.  This is because there was a significant delay from the manufacturer on our particular door, which was unfortunate because Thermatru was supposed to be the fastest of the manufacturers.  This meant that the front door could not be installed during the main installation.  It was finally ready about 2 weeks ago but then was being stained, and as of today (10/31/13) it is completed and installation is planned for Monday, 11/4/13.  Provider name locked. has agreed to personally oversee the installation since I cannot take off from work and be in the house.

    So from contract closure on 9/10/13, all installations finally will have been completed on 11/4/13 but would have been finished 10/20/13 had it not been for the Thermatru delay.  Provider name locked. and his team will still have to do a final pass-through and schedule an inspection, but we are very happy with the results.  I do not think the other company would have been faster or have better service, and although they would have been a bit cheaper, we have peace of mind to have a 30-year warranty on the installation.  Anything happens in the next 30 years – as long as the company is still in existence (and I’m fairly certain they will be), it’s covered.

    - Benjamin H.
  • When my husband and I first purchased our home, we quoted several companies including ASP. Provider name locked. , the Owner, seemed very knowledgeable, professional, and personable. Though we were not ready at that time, we agreed we would contact Provider name locked. once we were ready. Four years later, we contacted Provider name locked. and he came again to provide a new quote and take measurements. His installation crew Provider name locked. and Provider name locked. were very professional and service oriented. The worked very diligently and quickly. They paid attention to detail to ensure cleanliness after each window/ door installation. Provider name locked. came personally to inspect the work once completed and reviewed with us to ensure we were happy with the overall project results. His office staff was also very helpful and courteous. We have already recommended them to our friends/ family. This family owned and operated business provides high quality and quality service.
    - YALLILE L.
  • I contacted Provider name locked. through another referal service that wasn't very good. Most wouldn't call or didn't seem trustworthy. Provider name locked. arrived to the appointment on time and was very thourough with his presentation. He listened to my concerns sold me on his excellent products that he provides. Better than I even expected. Not only did i recieve great windows but I also felt more educated on hurricane protection after he left. I felt so confident in his abilities that I hired Provider name locked. even though they were not the cheapest! They were held up a little by the building department but kept me in the loop all the time. His crew came in, worked quickly and cleaned up after themselves. They were done in 2 weeks with inspections and all. I definately recomend Provider name locked. , not only for the excellent work that they did on my home but also for the knowledge that they posess about their craft.
    - Robert S.
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Egress Window Installers in Miami

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