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D
"In September 2014 I requested an estimate for the termite, general pest, and mosquito services. The salesman who came to my home was pleasant and informative and" answered my questions. Their termite service is quite involved and seemed thorough but I stated I was protected until sometime in early spring but I wasn't sure of the exact date. The salesman said it would be no problem to sign a contract now and let the person scheduling the service know as soon as I looked up the date from my old company when to begin that service. He put October as a start date but I stated I didn't want service then and he said just to let them know when they called, it was no problem. I began general pest service and was pleased with the thorough manner my home was looked at and treated and the technician was knowledge and pleasant. Around the end of Sept or 1st part of October I was called and let the termite schedulerer know what I had told the salesman regarding the early spring and to call me in January about an exact date. She told me that they had to do the service a month after the contract was signed which was not what the salesman told me. The next thing I knew, in November, I was being contacted by a Collections manger that I was in breech of contract for not having my termite service done in October. I explained to her what I had explained to the person who previously called and she would not hear anything I had to say, only I was in Breech of Contract for not having the service in October. The harassment continued through December and January so that I finally let my technician know I liked him and his services but didn't want to work with a company whose office staff was so offensive and combative and untrustworthy. I sincerely desired their services based on the reviews on Angie's List and am sure they do a good pest control job and had no complaints about the technician doing my general pest and mosquito work. But I found their office staff unprofessional and unpleasant and unbending. I discovered the reason I was encouraged to sign the termite contract even though I didn't need it yet was because they aren't allowed to come back and have me sign another contract at a later date. When discussing the issue with the head of the company I was called combative and basically called a liar without using those words when I kept repeating I wanted the service and I never indicated I didn't but was misinformed by the salesman in regards to how the termite service could be scheduled. I was treated unprofessionally and in a threatening manner from the moment I began explaining to the office staff what I was told by the salesman as to the date the termite service was to begin. The head of the company was insulting and offensive and apparently doesn't appreciate women who are bold enough to attempt to provide a picture of the circumstance that differs from what he understands as he let me know I reminded him of his ex-wife which was incredibly unprofessional. No matter how good their product was and how knowledgable and pleasant their technician that came to my home for 6 months was, the manner with which you are treated by the office and the apparent poor communication skills they have with their customers in the office, I would not recommend this company.

-Teresa R.

A
"They were wonderful and good. They put new vents in the house. They did it on terms because we could not pay all at once. They sprayed for roaches and our house" was infected with them and they cleared them up. It was successful and it worked for us. They put traps for rats and puts stuff to prevent termites. They are really on top of their game. They would call one day ahead to make sure the date was ok. If I call them and tell them I saw something they would make it their business to solve my problem. If they say they are going to be here at 11 they were here.

-Johnnie H F.

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  • In September 2014 I requested an estimate for the termite, general pest, and mosquito services.  The salesman who came to my home was pleasant and informative and answered my questions.  Their termite service is quite involved and seemed thorough but I stated I was protected until sometime in early spring but I wasn't sure of the exact date.  The salesman said it would be no problem to sign a contract now and let the person scheduling the service know as soon as I looked up the date from my old company when to begin that service.  He put October as a start date but I stated I didn't want service then and he said just to let them know when they called, it was no problem.  I began general pest service and was pleased with the thorough manner my home was looked at and treated and the technician was knowledge and pleasant. Around the end of Sept or 1st part of October I was called and let the termite schedulerer know what I had told the salesman regarding the early spring and to call me in January about an exact date.  She told me that they had to do the service a month after the contract was signed which was not what the salesman told me.
    The next thing I knew, in November, I was being contacted by a Collections manger that I was in breech of contract for not having my termite service done in October.  I explained to her what I had explained to the person who previously called and she would not hear anything I had to say, only I was in Breech of Contract for not having the service in October.  The harassment continued through December and January so that I finally let my technician know I liked him and his services but didn't want to work with a company whose office staff was so offensive and combative and untrustworthy.
    I sincerely desired their services based on the reviews on Angie's List and am sure they do a good pest control job and had no complaints about the technician doing my general pest and mosquito work.  But I found their office staff unprofessional and unpleasant and unbending.  I discovered the reason I was encouraged to sign the termite contract even though I didn't need it yet was because they aren't allowed to come back and have me sign another contract at a later date.  When discussing the issue with the head of the company I was called combative and basically called a liar without using those words when I kept repeating I wanted the service and I never indicated I didn't but was misinformed by the salesman in regards to how  the termite service could be scheduled.  I was treated unprofessionally and in a threatening manner from the moment I began explaining to the office staff what I was told by the salesman as to the date the termite service was to begin.  The head of the company was insulting and offensive and apparently doesn't appreciate women who are bold enough to attempt to provide a picture of the circumstance that differs from what he understands as he let me know I reminded him of his ex-wife which was incredibly unprofessional.
    No matter how good their product was and how knowledgable and pleasant their technician that came to my home for 6 months was, the manner with which you are treated by the office and the apparent poor communication skills they have with their customers in the office, I would not recommend this company.
  • They were wonderful and good. They put new vents in the house. They did it on terms because we could not pay all at once. They sprayed for roaches and our house was infected with them and they cleared them up. It was successful and it worked for us. They put traps for rats and puts stuff to prevent termites. They are really on top of their game. They would call one day ahead to make sure the date was ok. If I call them and tell them I saw something they would make it their business to solve my problem. If they say they are going to be here at 11 they were here.
  • I purchased this deal because the previous winter I had a raccoon take up residence in my house and deliver her babies in my crawl space. I also heard movement in the attic during the winter (raccoon? rats?) and I wanted to prevent it from happening again. The deal was $139 to have the house checked and to repair minor entry points. Mr. Provider name locked. was professional and punctual. He checked my house for possible entry points for rodents but was unable to find any big enough  for a raccoon to fit through. He did find one small place over the storage room and several damaged shingles on the roof. However, any work or repairs to the roof was not covered by the deal. So, for an additional $270 he applied new shingles to the few areas he found. A month later the roof rats moved in. In hindsight, I don't really feel I got my money's worth.
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