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Garage Door Installation reviews in Memphis

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  • I contacted Provider name locked. through Angie's List messaging service on 4/30/15 and inquired as to whether they work on Patriot gate systems.  Had a very quick response on 5/1/15 that they do service these systems and offering to schedule an appointment the following week to assess whether the system could be fixed and to give me pricing for the repair and possible alternatives (to replace the system altogether, which I had mentioned I was considering).

    The same day, very shortly after receiving that message, I responded, advised I was eager to get an estimate - the sooner the better.  I also provided my cell number for them to call and let me know their earliest availability.

    On Monday, 5/4/15, rather than the requested call, I received another message through the Angie's List messaging system asking for my address so they could send a tech out, and a date and 2-hour time block that was good for me.  I immediately responded, giving my address, as well as directions to my house, and told them I could meet them the same day or the next between 2-4.  Shortly after that, I had a client appointment set for that (Monday) afternoon and messaged them back saying that day was no longer good, but Tuesday would still be fine.

    Tuesday morning came and I had not heard anything back, either by message or phone, so I called Provider name locked. and asked to speak to the person with whom I had been corresponding, Provider name locked. , the office manager.  The person who answered the phone told me Provider name locked. was not available but that she told her to let me know that they had an appointment set up for the gate techs to come between 2-4 that afternoon. I thought the call was a little Provider name locked. , but I know people are busy and was quick to overlook.  I also was so eager to get this matter handled, I decided I didn't really care that they hadn't bothered to give me a confirmation.

    I quickly arranged my schedule and took the afternoon off so that I could be home by 2:00.  Two o'clock, 3:00, and then 4:00 came and went with no sign of the techs.  Finally, I decided I had waited as long as I was going to and was literally in my car heading to Costco with my son.  As we headed out the driveway, up drove the Provider name locked. truck.  It was 4:38pm.

    Still eager to get my gate fixed, I backed up, parked my car, and met with the techs.  They were moderately apologetic for being late and said they didn't have my number to call.  I had provided my cell number in the second message on 5/1/15.  The techs seemed knowledgeable enough, claimed to have determined the problem, and said they would have an estimate to me first thing the next morning. 

    The morning of 5/6/15 came and went.  Finally, I reached out again late that afternoon asking of the status.  The next day, 5/7/15, I received a message back, apologizing and assuring me I would get the estimate that same day.  She also asked me for my direct email address, which I immediately provided.

    THAT WAS THE LAST I HEARD FROM THEM as of the date of this post - 5/27/15!! 

    Nothing... Provider name locked. ...zilch!! 

    I guess what amazes me most about this whole experience is that they knew I was an Angie's List subscriber and that I would most certainly report my experience.  Apparently that didn't matter.  Thanks for nothing, Provider name locked. !!

    - Kathy L.
  • Everything went well as planned and requested. The serviceman offered/suggested and additional an door spring, but due to budget and cost I declined the offer and just stuck with the Angie's List Roller replacement offer.
    - Ralph C.
  • 36 hours later - after the door had gone up and down THREE times - the door came back off the track.  Called precision, they came back out and put door back on track.  They then charged us $69 for coming back out saying the initial work was not warrantied.  I told them it had been less than 2 days and the door had gone up/down three times, and they had never cautioned us against not using it, to which they responded (in essence) tough luck and pay us $69 for the second service call and that repairs aren't warrantied as it worked when the tech left. We did our best to disagree through calls with multiple people in the office to no avail. 

    Needless to say, we didn't buy our new door ($2000+) from Precision and gladly spent a few more dollars to buy it from someone else!

    - EDWARD N.
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Garage Door Companies in Memphis

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