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Florist reviews in Memphis

Real People ~ Real Reviews ~ Real Results

  • Ordered a certain arrangement for my best friend (suddenly in her final days in Methodist Hospice). 7/25

    Ordered from the provider's website. Same day delivery was offered and requested.  (Available if order placed before 2pm-it was).

    When I called, on the order date, to ask about the when of the delivery I was told they would go out that afternoon.

    I also asked if all the flowers in the picture were available and was told "It will look just like the picture."

    I was hopeful of a timely delivery of a lovely arrangement.  Neither happened.

    An arrangement was delivered after 2pm on 7/26.

    The arrangement looked NOTHING like what I had seen on the website. When I spoke to the family who were in the room when the arrangement arrived, I was told the flowers didn't even look fresh. They took a picture and emailed to me.

    Not even the colors were right. It was a small, grim, and amateurish presentation.

    I quickly found the email address for Ms. Provider name locked. , listed on the website, and advised her of my deep disappointment and sense of offense.

    Her first reply was regret, explanation of why she changed what I ordered to what was delivered (her decision, not of necessity),

    that she would make another, that she again was sorry but would "make it right". (Friday night, 7/26, at 9:42pm)

    Unfortunately, my friend had slipped into unconsciousness by then. Emailed Ms. Provider name locked.   8am Monday 7/29  that a new arrangement was too late, that the only way to make it right was to credit my card. Sent 3 more emails to her before getting a very grudging response (8/21) to send her my address so she could mail a check-- "If I refund any money". Her not so subtle message in her comments effectively let me know that she thought I was at fault somehow. Sent address right away. Sent 2 more emails, the last one on 9/10. No check, no reply. I finally filed a billing dispute with my cc company. I faxed a copy of the emails

    to them. They approved immediately and the charge was removed from my card.

    A stressful experience in a very sad time. Ms. Provider name locked. should be ashamed for handling a customer that way--especially one in this situation. I gave her every opportunity to do the right thing. She declined.
    - CAROLYN C.
  • They flowers were exquisite  ... several people asked where they came from.  Also, since they were closed on Sunday I was going to have the flowers delivered to a friend (too many out of town guests at my house) on Saturday which meant they would have to be transported the next day and kept cool.  Instead I received a call from Provider name locked. saying they would be happy to deliver them on Sunday directly to the venue.  I was very impressed with their offer and professionalism. Great service!

    - Fara M.
  • I used Provider name locked. for my wedding and they did an amazing job! I couldn't have asked for better! The bouquets for the bridal party were stunning and all the arrangements were gorgeous! These Provider name locked. are very talented! I would highly recommend them to anyone!
    - Jacki L.
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Florists in Memphis

Companies below are listed in alphabetical order.
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