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Ordered a certain arrangement for my best friend (suddenly in her final days in Methodist Hospice). 7/25
Ordered from the provider's website. Same day delivery was offered and requested. (Available if order placed before 2pm-it was).
When I called, on the order date, to ask about the when of the delivery I was told they would go out that afternoon.
I also asked if all the flowers in the picture were available and was told "It will look just like the picture."
I was hopeful of a timely delivery of a lovely arrangement. Neither happened.
An arrangement was delivered after 2pm on 7/26.
The arrangement looked NOTHING like what I had seen on the website. When I spoke to the family who were in the room when the arrangement arrived, I was told the flowers didn't even look fresh. They took a picture and emailed to me.
Not even the colors were right. It was a small, grim, and amateurish presentation.
I quickly found the email address for Ms. Provider name locked. , listed on the website, and advised her of my deep disappointment and sense of offense.
Her first reply was regret, explanation of why she changed what I ordered to what was delivered (her decision, not of necessity),
that she would make another, that she again was sorry but would "make it right". (Friday night, 7/26, at 9:42pm)
Unfortunately, my friend had slipped into unconsciousness by then. Emailed Ms. Provider name locked. 8am Monday 7/29 that a new arrangement was too late, that the only way to make it right was to credit my card. Sent 3 more emails to her before getting a very grudging response (8/21) to send her my address so she could mail a check-- "If I refund any money". Her not so subtle message in her comments effectively let me know that she thought I was at fault somehow. Sent address right away. Sent 2 more emails, the last one on 9/10. No check, no reply. I finally filed a billing dispute with my cc company. I faxed a copy of the emails
to them. They approved immediately and the charge was removed from my card.
A stressful experience in a very sad time. Ms. Provider name locked. should be ashamed for handling a customer that way--especially one in this situation. I gave her every opportunity to do the right thing. She declined.
- CAROLYN C.
They flowers were exquisite ... several people asked where they came from. Also, since they were closed on Sunday I was going to have the flowers delivered to a friend (too many out of town guests at my house) on Saturday which meant they would have to be transported the next day and kept cool. Instead I received a call from Provider name locked. saying they would be happy to deliver them on Sunday directly to the venue. I was very impressed with their offer and professionalism. Great service!
- Fara M.
I used Provider name locked. for my wedding and they did an amazing job! I couldn't have asked for better! The bouquets for the bridal party were stunning and all the arrangements were gorgeous! These Provider name locked. are very talented! I would highly recommend them to anyone!
- Jacki L.