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Dentistry reviews in Memphis

Real People ~ Real Reviews ~ Real Results

  • I have had a variety of dental work done with Dr. Castle over the years. He is painless and very patient oriented. I can, and have, dozed off while he was working on my mouth ! There is no better dentist in Shelby County !
    - Cheryl M.
  • At first it was nice. I have had terrible dental experiences in the past so as a result I am fearful of going to the dentist. I expressed this hesitation and they were very understanding about it. After the examination and cleaning I had various other questions, it was at that point where I felt rushed through and answers were short. I think they are probably a great dentist office, I just did not get a warm and fuzzy feel about it by the end. By the end of the appointment I had a long list of dental issues to fix and the cost was in the thousands. (This seems to be the pattern when I go to a new dentist for some reason even though I take good care of my teeth.) They were wanting me to schedule the work to be done right away. I requested more time to think on it and get second opinions. I have not yet returned.
    - Stephanie A.
  • I contacted the dentist office to schedule an appointment. I asked if they took my insurance and they told me no. This was after I had contacted my insurance company for a list of dental providers and they referred me to this office. I informed my insurance company that the provider did not accept them and my insurance company told me that they were still an active provider that they had not asked to be removed from the network.
     I called the dental office back again and asked were they sure that I could not use my insurance there. The person answering the phone told me that it did not amtter what the insurance company said, they did not accept it and that if I came in I would be fully responsible for the bill. I again contacted my insurance company and asked if they could not refer this dentist any longer. They told me no but thet it was probably a safe bet to find another provider, which I did.
       All in all, they did not seem interested in my business, so I took my three children, wife and myself to a dental office not far from this location. Probably the best decision for us in the long run.
    - Mark C.
  • Marvelously!  They took me back shortly after I arrived and completed the testing of the healing of my gums. (They are in good shape now).  Then we reviewed the remaining work to be done and scheduled it for March of next year.
    They happen to be an in-network provider on my insurance and know what the costs of things will be out of pocket - very helpful.  That helps me budget for what needs to happen next.
    They are also highly trained in implant restorations as well as conventional bridges and such.  I am very impressed with their workmanship and attention to detail.
    - John C.
  • I initially selected Dr. Edwards' office because it was close by and had good recommendations on Angie's List.  My first call to set up the appointment was very welcoming and efficient, the staff very friendly.  I wanted an early morning appointment and had to wait about 6 weeks.  They called twice in between when there were cancellations to see if I wanted to come sooner.  The office was accessible.  When I arrived I had to complete a couple of forms, but went right into the treatment after that.  The hygenist explained everything she was doing.  Dr. Edwards was likewise very friendly and explained what his concerns were and what he recommended we do.  My only complaint was that they took what seemed like 20 x-rays, and my previous dentist sent my file to this office, which contained all my previous x-rays.
    - Preston W.
  • I received my postcard in the mail about a week before my appointment reminding me of the date/time of my appointment. The day prior to my appointment, Mrs. Crunk called my contact phone number and left a voice mail as a reminder of my appointment time.
    I arrived about 5 minutes prior to my apointment. I signed in at the front and filled out a postcard with my address for the next cleaning appointment. I barely sat down when the hygienist called my name. This is the norm for my visits- if it's a 4:15 appointment, I get called back at 4:15. It reduces my feeling of stress as I know if I'm scheduled at a particular time, we are starting at that time. I wish other practitioners would learn something from practices like Dr. Crunk's.
    I've seen this hygienist before. She's friendly. She asked if there were any changes in my healthy history - medications, etc. She asked if any teeth were causing problems. Based on my response, she added an x-ray to check the spot along with taking bitewing x-rays that were to be run on this appointment. She took the extra x-ray and the bitewings x-rays after laying on the heavy lead protection apron. She performed an oral cancer screening.
    The chair is very comfortable. The hygienist maneuvered the chair into place to ensure better ergonomics (or at least less awkward).
    As I've got receding gums, the hygienist checked the depth of the tissue along both the upper and lower gum lines. She made notes. She moved onto ultrasonic scaling using the water jet. This particular room (the only one at this office) doesn't have a sink / drain set up, so she used the "hanging vacuum" to remove the water produced during the procedure. She completed the polishing, flossing & rinsing.
    Mrs. Crunk noted to the hygienist while she was performing the ultrasonic scaling that Dr. Crunk had reviewed the x-rays she had taken of my teeth. Dr. Crunk came in. He performed a second oral cancer screening.
    We discussed the issue of the tooth that was causing some discomfort. He suggested trying Sensodyne - the pain level is not constant, nor is it really painful for a long time. keeping the root intact is preferred over a root canal whenever possible. The tooth in question had a major filling that had failed (it was over 10 years old) and had been replaced with a crown as it had cracked the shell of a tooth that was remaining. He theorized that the root was potential just oversensitized and that the "go slow" approach was preferred to keep the root intact. Even with insurance, dental work is expensive and if I needed a root canal, the endonticist would punch through the crown I just had installed and I would have to pay full cost of replacing the crown. The pain is not significant enough. - side note: the Sensodyne is actually helping significantly.
    Dr. Crunk also checked the gum tissue - no changes since the last visit. He checked the other teeth. No need for a visit before the next check up in six months.
    The hygienist gave me a toothbrush, small tube of toothpaste and floss as a parting gift. I went up to the reception desk. Mrs. Crunk scheduled my next appointment at my choice of time. She gave me a card for a reminder of the appointment.
    - Susan P.
  • A billing person came in and demanded payment before anything would be done for my daughter. The amount she figured was incorrect and we overpaid. That began a cluster of overpayment throughout the year, along with incorrect filing of our insurance despite several calls to discuss the specific corrections that needed to be made (which never were corrected). We were sent collection notices to pay for the part that insurance was supposed to pay so we paid. Still made phone calls for corrections to our insurance billing with no results. We overpaid over $700 dollars and they still owe us almost $600. I have been told for the past 2 months that we have over $400 credit but we aren't getting that sent to us either. I wouldn't risk the billing headaches with the company.
    - Renee S.
  • My first appointment with this dentist was wonderful. Prior to appointment they text you to make sure your aware of the appointment, and verify each concerns I may have. They were very professional and thorough. You can't asked for better customer service! I highly recommend this dentist office.
    - Laura L.
  • I read the recent reviews about the dentist while I was in the chair. They were bad and like " don't go to this dentist". I went back to my previous dentist that I love, he does not do unnecessary procedures. They office staff was nice. The dentist ask his old employee to post god reviews for him they told me. Everything else was fine office was clean. I have gone through cavity procedure before it does not hurt after it is numb but it hurt and after the procedure it hurt more so I knew something is not right.
    - Dawna W.
  • I like him. He's got a very good staff. I think a good support staff is really important. The one I go to is my favorite now. He's very friendly, very fast hands. He's just a good guy. You have to plan ahead but that's what you want as a dentist. He isn't always available, he has other patients. I schedule my appointments ahead.
    - Aviv H.
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Dentists in Memphis

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