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PROCEED WITH CAUTION when thinking of booking your wedding at King’s Court Castle in Canterbury Village!!!
Recently my son was married at The Wedding Chapel in Canterbury Village and the reception at King’s Court Castle. I’m compelled to give ...MoreRead more of this review this lengthy review of the event to cover the issues, so prospective customers are aware of potential issues if you’re considering booking this wedding venue. Wish I had been advised of these issues … I wouldn’t have trusted them with such an important life experience.
After working with to ensure my son’s wedding would be close to perfect, the King’s Court staff really fell short! I had asked several times “who will be there to oversee the wedding and reception that evening?”. She said the Banquet Mgr would be available at our event. They tell you what you want to hear … not what is really going to happen. was nowhere to be found because she was overseeing (3) other events that evening. An experienced banquet manager needed to be overseeing the inexperienced staff of young men. Instead, a very young manager was put in charge of her responsibilities at our 150 guest wedding reception. The servers might have been all of 17 years old and didn’t have a clue what they were supposed to be doing. Guidance was needed to do the simplest tasks and acted as though this was their first
time working a large event. So, this became my responsibility for the evening!
Cheese display had no serving utensils. Guests were using fingers to help themselves to cheese & crackers. I asked one of the young staff members if they had tongs. He replied “oh yes” … & ran to get some very large salad tongs. I had to ask him for smaller tongs. I’m certain State Health Dept. wouldn’t like to see people touching food to serve themselves. They ran out of appetizer plates, leaving guests waiting.
I purchased a special champagne for the “bride & groom toast” . When I asked for bottle to be opened, the young man said “Oh yes, I’ll have to get a manager to open it” . By the time he got it opened, the toasts were finished. The bride and
groom had no champagne in flutes for toast .. very embarrassing and unacceptable!!! The young manager finally brought the opened champagne and apologized, but you cannot redo that missed special moment!
Dinner buffet had no salad plates or bowls and dinner plates were pretty small. Guests had to put salad on same plate with beef and sauce, etc …. very unprofessional way to serve! I asked manager to find plates/ bowls and he did, but I shouldn’t have had to oversee this.
I had planned a Beautiful Sweet Table with (4) different cakes and fruit tarts. Some guests were beginning to leave and dessert table had not been set up yet. I asked staff to please bring out desserts for the Sweet Table. Instead they walked around with the fruit tarts on trays offering them to guests. I asked them to simply place a variety of all desserts on the table for guests to select from …. pretty task and given that had written instructions to ensure it was done nicely … this was unacceptable! The dessert table I put so much time and expense into was ruined by lack of effort on staff’s part. ’t even think all desserts I brought were served.
Two thirds through the evening my son asked for a mixed drink and noticed that he was served well liquor. The bartender said “Yes it’s well liquor …. that’s what Iwas told to serve”. The bride & groom paid $600 for the upgraded bar … it wasn’t being served! My son and I went into the kitchen to speak with staff. They showed us the Standard Bar order. A staff member remembered my visit to ’s office where I paid $600 cash to upgrade bar.
, the young manager, immediately brought out the appropriate liquor. Very wrong that the groom and
mother had to spend time away from reception handling something that should have been done by the Banquet Manager
… EXTREMELY POOR SERVICE!!!
6. After dinner dirty dishes were still on the tables. So, the bar ran out of clean glasses because tables were not cleared … guests were served drinks in plastic cups ... very low class!
I was assured by that (banquet manager) would be present during the event … SHE WAS NOT! Too many events being held at King’s Court that evening and that’s why we didn’t have enough plates, glasses & staff to handle event.
If drastic changes aren’t made, King’s Court Castle will be known as a venue that puts on mediocre events with poor customer service. We spent over $7,000 and expected to receive great service. Money seems to be priority at King’s Court Castle ... the priority should be making your wedding day special! When your big day comes and things aren’t as promised, it’s too late…. you can’t redo it. ’t believe everything you’re told or you might be the next unhappy person writing reviews!!!
When told about the horrible service we received, and the owner were appalled, apologized and did offer to refund a very small amount of money in comparison to what we paid for this event. I found this refund an insult considering the fact that I missed out on a big part of my son’s wedding reception to manage their staff and also missed special moment of champagne toast, so we have no memories or photos!
Hopefully, my review will help someone considering King’s Court Castle for their wedding venue, so you ’t experience our disappointment. One positive note … The Wedding Chapel was very charming and ceremony was lovely!
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