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Orthodonture reviews in Madison
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Overall, after 7 appointments, I have been pleased with the quality of service. I noticed that the punctuality of service seems to be directly proportionate to how early I arrive; if I'm 5 minutes early, I am seen before my visit time starts; if I arrive 5 minutes late, it's about a 5 minute wait. I was late once by 15 minutes and had to wait 35 minutes before being seen. Go figure.
Overall office environment is very clean and professional. The front desk staff sets a positive impression. Check-ins are done by typing your name on a kiosk as opposed to needing to wait to speak with someone first. Obviously as an orthodontics practice, the majority of the patients are children and teenagers, but as an adult going through treatment I haven't felt out of place at all. The staff are very friendly; everyone has a smile (no one seems to be forcing them either), and all of the staff have great looking teeth. At least one comfort when having to go through a very costly treatment is seeing Provider name locked. whites everywhere - a good reassurance for me. It was nice knowing that one of the PAs also has braces right now, so I'm not the only adult with metal in my mouth...
The staff rotates in random fashion; each time I need to get my bands replaced or some other maintenance, it's not the same person as before. I like this system since each of the staff has an engaging personality. Every single staff person I have met here has been very friendly. I believe the entire staff is comprised of women, mostly young and probably younger than me. Not that this should mean anything, but just an observation.
I'm also impressed with Dr. Provider name locked. 's follow-up. When he says he will forward a letter to update my dentist and another maxillofacial surgeon (who has inserted my TADs), he literally does it the same day if not the next business day at the latest. At each of my last two dentist and maxillofacial visits, my providers already had Dr. Provider name locked. 's latest notes on hand so there was no need for me to update them. The overall continuity of treatment is really nice. Another surprise was getting a phone call from Dr. Provider name locked. on a Sunday while walking in Costco, checking on how my latest tightening went and whether there was any pain. I can appreciate a fellow workaholic putting time in on his Sundays to check in with me. Completely unnecessary but appreciated.
I must also say that billing and payment was very straightforward, although I did opt to pay my entire treatment as a lump sum check so maybe that simplified things. The treatment price and discount was always clearly stated and there were no surprises. One of the nice gestures from the administration office was how they expedited a claim to my insurance after we realized my original claim had the wrong subscriber ID posted. My original claim was denied, so three months later when I realized I did in fact have $1500 in lifetime ortho benefits, the administration office resubmitted a claim, received payment and then cut me a check and mailed it to me - all in less than 3 weeks. The entire process went by really smoothly.
Again, not sure if my treatment price is way over what other practices offer, but I would not hesitate to go with Provider name locked. again. The staff, presentation and continuity of care have all been A+ for me, which is good enough for me not to bother consider any one else. If and when I have kids, I would enthusiastically (well, maybe not the pocket book) send my children here.
- John K.
He is a good dentist and the staff that does the cleaning is the best; they are very good and friendly. Both the staff and the dentist are concerned about how my teeth are doing. I feel that he does care and that I am not just another mouthful of teeth. I will continue to use this dentist.- Lester D.