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Marble And Granite reviews in Madison

Real People ~ Real Reviews ~ Real Results

  • Installed Mendota Basic gas insert fireplace:  Install went OK except I preferred to use my electrician and there was a mix up between contractors about how to install the wiring so it had to be done over.  Provider name locked. tested the fireplace several times.  He gave good instructions to a carpenter about building a box to support the insert. 
    Stone tile around the insert:  Provider name locked. did a beautiful job, and he arranged the tiles just the way I wanted them.  He worked with my carpenters to design the framing to accommodate the design for wood trim and mantle that I wanted. 
    Rebuilt the chimney from the roof up:  The masonry itself is professional.   This took a long time to complete due to the long winter and to various excuses (e,g, deaths, illnesses, other jobs started after ours).   The scaffolding was left up longer than promised and that annoyed the neighbor who could not use his driveway.  Communication on this issue was difficult for all of us.
    Concrete cap on chimney:  This looks great.  Provider name locked. forgot to do a little piece of cap on the side, but he came back and did it later, no questions asked. 
    Provider name locked. pointing: Grinding went well.  Missed a few "bee holes" the first time round.  Provider name locked. came back later and filled those in.  
    Waterproofing:  this went well.
    Block cutting and installing a larger glass block window: Glass block looks great, and matches the other glass block windows in the basement. 
    Window well:  Provider name locked. used landscape blocks that matched the style and color of a window well around another basement window.  The blocks are level and fit exactly.  They look great. 
    Fireplace doors:  Provider name locked. picked doors of a style I wanted.  Installation was professional.  I was disappointed that the doors don't seal airtight as I had understood when we initially discussed the job.  I felt this should have been discussed more before the doors were installed.
    Epoxy floor:This didn't go so well.  The grinder left many semi-circular and circular gouges in the floor which could not be ground out.  So the floor is very uneven.  Perhaps this was due to the quality of the existing concrete, but I don't really know.  Then the epoxy paint he used didn't cover the floor.  Provider name locked. did this over at his expense.  
    Communication:  Early on, Provider name locked. kept me well-informed about when he would come and arrived as planned.  However, there were times when calls and emails went unanswered for days.   Scaffolding that blocked the neighbor's driveway was not removed when promised.   During the second contract, the number of unanswered calls increased.  Several times Provider name locked. promised to come and did not show up or explain why, which delayed all the other work that had to wait until after the floor was redone.  It also meant I was having to arrange for my daughter to be elsewhere on days even when he didn't show up and put off other contractors.  This happened at least half a dozen times.    
    Timeliness: There were several delays on the first job, attributed to weather but not entirely due to that, so the job took longer than we expected.  Therefore,  in the second contract we specified a start date (April 26, 2013) and an end date (May 10, 2013) and a penalty for missing the date.  The job was not complete until the end of August, when he came to install the fireplace doors, to complete the Provider name locked. -pointing and waterproofing and to redo the floor.  
     


    - Barbara B.
  • The project went well and less expensive than several other bids. Installation had one glitch, which the company made good without any dispute. Despite a negative reference from a competitor, I was extremely pleased with the outcome and will go back to them for flooring.
    - Fred M.
  • It was a pleasure to work with Provider name locked. .  Provider name locked. and his staff were very helpful and informative throughout the process of creating the template, choosing the stone and installing the countertops.  They had useful suggestions about how to handle issues.
    It was obvious that they take a lot of pride in their work. Everything was completed exactly as scheduled.  In addition, the price was very competitive.  An altogether satisfying experience.  I love my new countertops and would recommend Provider name locked. highly.
    - Ellen H.
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Marble And Granite Companies in Madison

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