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We are fairly happy with the work done, however there are some bad "banana" boards used to build the Provider name locked. , the staining was not done well (only 1 coat), and the cement put down to hold the patio in place has already separated from the patio bricks.
Our biggest issue is with the invoicing. We were over charged by $287. We discovered this over charge after we gave Provider name locked. our check for the full cost of the job. I contacted Provider name locked. on May 7 about the discrepancy, and on May 8 he said he would get us a check for the over payment.
I contacted Provider name locked. 2 more times, on 6/14 and 7/9. Both times he promised he would send a check for the over payment the next day. It is now Provider name locked. 20 and we still have not received a check for the amount we overpaid.
I will take the company to small claims if they don't refund our over payment, but going through all that hassle to correct their mistake is very frustrating. They are so unresponsive I have no faith they will fix any problems that arise with the patio or Provider name locked. , even though they promise a 5 year warranty.
I would caution anyone against using this company due to the frustration we are experiencing. The time, hassle, and frustration aren't worth it.
- Regan J.
We had a very hot and cold experience with Provider name locked. Landscaping. They were very responsive when we first asked for a quote to remove numerous shrubs and redo all of the landscaping in front of our house. The estimate came back quickly and was very reasonable compared to other companies. At that point, we wanted to change some of the plants Provider name locked. used in the estimate. It took between 3 weeks to a month to get any further response with our changes. We would call Provider name locked. on his cell, call the main office, and email but get no meaningful response. Then, Provider name locked. responded, made the changes, provided the new estimate, and got his crew out in less than a week to do the work. I am not sure what caused the difference between the times when Provider name locked. was incredibly responsive and the period where he was totally unresponsive.
The work itself looks great. Provider name locked. was very willing to work with us, listen to our thoughts on what we wanted, and put together a beautiful landscape that captured exactly what we wanted and made it look even better than we had imagined. His crew left a few branches from some shrubs they removed which they could have disposed of, left a very large landscaping stone in the yard instead of in the landscaping, and moved our hose from the backyard to the frontyard without returning it when they finished. They also broke a feature on our hose nozzle. Other than those couple small problems, it was great to work with Provider name locked. .
- Jacob F.
don't waste your time with these guys. My wife and I took a couple of hours of personal time off work each to be there for the meeting with Provider name locked. . No one showed, no one called. I'd like a refund for the time off we took from work.
- Eric B.