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Internet Provider reviews in Madison

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  • We have recently been very disappointed with AT&T U-Verse for our internet, so we decided to go with Charter for our internet.  They offered a great incentive for 12 months and we have only had service for a few days so this review is solely based on the instal process.  We were set up for Saturday from 3-5pm for a time slot.  Imagine my surprise when there was a knock at the door at barely 2 and it was the person from Charter.  I have a newer rescue dog that does not do well around strangers and so we planned to have him out of the house by the time Charter was there.  That was not done when you come an hour early without a call.  So, he automatically started going nuts.  The installer explained he was ahead of schedule when I told him we didn't expect him for at least and hour and that I do not have the dogs out of the house yet.  He said that was fine and he had outside work to do.  He worked outside for the next 45 minutes.  He could have easily started his work outside without telling us about it yet and getting the dog all worked up.  When he started work on the house, we moved the dog to the backyard, as it was too hot to go out walking and finally after getting him settled down, the installed went to the back of the house and hoisted himself up on our fence.  Why he didn't use the extremely accessable door, I don't know. 
    I also told him I have two cats so please be careful when going in and out.  So what does he do?  He stands with the door wide open talking.  He also didn't wipe his feet when he came in and I recently had eye surgery so I had some eye drop Provider name locked. on my banister and he picks them up questioning what they were.  It is not of your concern what is in my house.  He also had what appeared to be a kid or someone else in his van out in the heat while he worked. It was quite odd. Very unprofessional all the way around.
    I sure hope their service is better than the instal.


    - Jennifer R.
  • The trouble with Charter is that after your year at an introductory rate, the price goes way up. But if you call to cancel, they will drop your cost back to the introductory rate. One phone call saved me $20 per month!
    - Alice M.
  • Installer was prompt and professional. I only had them install internet as I am a DirecTv customer. So some room Provider name locked. wired to the dish while needing a separate line for the internet. He figured everything out pretty quickly and got me up and running. They were out right away, maybe a day after I scheduled the install appointment. I've had one outage so far, but it was really late at night while most are sleeping. Service has otherwise been reliable, though I've got an issue with my wireless router disconnecting that I have to call them about. Resetting/powering it down,up and it works again.
    - Vaughn K.
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Internet Service Providers in Madison

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