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Phone Company reviews in Madison

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  • The only service appointment ATT has kept as promised was installation.  Since then they have not only missed every single service appointment but doing so once left me with an extra 14 hours of their equipment making a high-pitched whine so intense it induced a migraine.  The worst was when they broke a promise made to my neighbor who called for me to send a service person same day when their line was down across my driveway leaving us with no telephone service and no means to call 911 in the event of an emergency and my daughter has T1 Diabetes:  a life threatening disease and of which my neighbor did inform them when she called for me. The next day they denied making the promise, informed us that "dispatch determines the priority of repairs".  Apparently, human life isn't one of them.  When the repairman did arrive, he noted that downed lines were to have been the priority the previous day and that at the time my neighbor called, he was 1/4 mile directly up the street.  Dispatch sent him to another town for a repair that did not involve a downed line. Since then, ATT is completely unremorseful referring to this as a Provider name locked. "temporary loss of service" rather than the life-endangering incident it was.  I am speaking with an attorney about a possible lawsuit.  This could have cost my daughter her life.
    - Dena K.
  • The phone service is fine.  Internet is all right but sometimes pretty slow.  Customer service is terrible -- sales people quote prices that don't include all sorts of add-on fees, bills are extremely confusing, and you get shuttled from one customer service person to another and yet another when there is a problem. 
    After we switched to AT&T based on their inaccurate price quotes we wanted to change back to TDS, our old service provider, but they were no longer taking customers.
    - Diane M.
  • They have gotten too big.  They are trying to sell people a double cable instead of a single cable and it does not work.  I had 10 different technicians come and tell me that it was not a good system.  I used them for 3 months and they tried to get it coordinated but they could not.  It was an awful experience.  Their price was comparable and not out of line.  They continually sent technicians and there was constant management.  They tried really hard.  The other problem is that they are too specialized.  Each technician that came out knew something different.  They do not have a technician who knows how to fix everything.  They were trying to solve the problem but could not.  The people on the phone were terrible.  All the tech services they tried to sell me were useless.  They did not know anything about Apply, anything about the phone and I could not reason with them.  They were totally unreasonable. 
    - Mary Lou T.
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Phone Companies in Madison

Companies below are listed in alphabetical order.
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