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There are 24 highly-rated local custom furniture makers.

Recent Furniture Reviews in Madison

  • D
    BROTHERS MAIN APPLIANCE & TV
    Long story short: I ordered new appliances and Gary Halberslaben at Brothers Main knowingly sent a damaged refrigerator without offering a price adjustment until I asked for one. Roslyn, the customer service representative, was very prompt and gave me a partial refund and ordered new parts for the damaged fridge. I wanted to support a local business during these difficult pandemic times but I definitely wish I had gone to a big box store where I could’ve gotten the exact same appliances (that I love!) with much less hassle. Full experience: I ordered a new fridge, dishwasher, and microwave. They scheduled my delivery for a Monday and called me to confirm my delivery the Friday before. On my delivery day no one contacted me to say that my appliances were coming. I called the store and they said that my appliances weren’t scheduled for delivery even though they had already confirmed the date with me. Eventually they delivered my appliances and upon delivery I was informed that they had brought a floor model fridge that had been damaged even though I paid for all new appliances. When I called the salesperson (Gary Halberslaben) he said that he knew that they would be delivering a damaged appliance to me and didn’t say anything about a price adjustment until I asked for it. Eventually I was able to talk to Roslyn from customer service who confirmed that Gary should’ve contacted me before delivering a damaged product. Roslyn ordered new doors for the fridge and gave me a partial refund. That made the situation better but there were several things that went wrong that added up to an overall pretty terrible experience. My experience pretty much all boils down to poor communication from Gary. The other salespeople that I spoke to seemed very helpful so I’m not sure that I would say that no one should shop here but I definitely won’t come back.
    - Arielle M.
  • A
    Phil The Furniture Doctor
    The whole process went very smoothly. The phone calls were returned promptly. Very professional and courteous. I had them pick up and deliver and they handled my furniture with great care. I feel like I have a new dining room table and chairs. Beautiful work and you can't tell where the damage was before. It was costly, but worth every penny considering what they had to do. I highly recommend Phil and his associate for any kind of work of this nature. I will certainly use them again should the need arise.
    - Mary B.
  • A
    Paul Davis Restoration of South Central Wisconsin
    They did a wonderful job. It felt like neighbors came in after a barn burnt. They treated us like friends They were honest, explained what they were going to do and really kept us in the loop. They explained what they could and could not restore. Once they thought they got something on the bathroom floor and they called me to ask if it were there before. Because we were not sure if it had been there before, they went ahead and replaced the floor. They packed everything and hauled it out of the house before they began work and everyone was nice and honest. Extremely professional company whom we would highly recommend to anybody.
    - Belle G.
  • A
    Paul Davis Restoration of South Central Wisconsin
    Fast prompt service, explained what was going on and the process. Extremely professional. I would highly recommend this group.
    - Jaron D.
  • A
    Family Piano Co
    We did not ultimately purchase the piano in question, but the owners of Family Piano went out of their way to accommodate our desire to see it quickly at the end of a Friday, despite their own personal and professional commitments. They were extremely knowledgeable, helpful, and friendly despite there being relatively little likelihood of an actual purchase under those circumstances. This was the kind of old-fashioned generosity and service that's very hard to find these days, and very much appreciated by us.
    - James M.
  • A
    Fix'm Home Repairs LLC
    They are very reasonable. They are good workers. For gutter cleaning, they charged under a $100 or $100. For the installation because it involved an electrician from an electrical contractor plus his labor guy, it was about a $1000 for the installation for the appliances. He was really good.
    - Christine O.
  • A
    Phil The Furniture Doctor
    Phil and Irv did an excellent job repairing a grandfather clock, a family heirloom. The fixed the damage from a recent accident as well as some repair work that had been done in the past that did not meet their high standards. Clock looks better than it ever has.
    - John P.
  • A
    A440-William R Monroe Piano Services Inc
    Bill was very responsive and very sensitive to our feelings and sentiments toward the piano. He answered all of our questions and worked with our limited timeline. I highly recommend Bill and would enlist his services in the future. He is a true professional.
    - ingrid w.
  • A
    A440-William R Monroe Piano Services Inc
    He arrived on time and performed the service. He had to perform a rough tune first because it was so flat then a full tune. This took 75 minutes. It was well worth the cost, piano sounds terrific. He told us that in the future additional work would be required and he followed up with a detail quote for that work. I am reconsidering him for tuning the pianos at church. Highly recommended.
    - Del J.
  • A
    A440-William R Monroe Piano Services Inc
    Mr. Monroe was polite, personable, and professional. He did a great job, the piano sounds great. He was realistic in the condition assessment.
    - Tom H.
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Custom Furniture Makers in Madison

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