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The delivery went fine. He was there when he said he would be however, the quality of his premium topsoil was not what I expected. I had 2.5 yards delivered and spent MANY hours digging out large rocks and large chunks of clay. I called him immediately and told him that I was unhappy with the amount of unusable soil that was delivered and that I had no way to dispose of the unusable material. I also emailed him days later when I was still sifting through the topsoil and asked him if he could pick up the rocks and clay and dispose of them himself. I did not ask for any money back I just wanted him to take the material off my property. I also told him I am a member of Angies list, hoping that he would care enough to do the right thing! It is too bad I wont be using him for a large landscaping project.
- Robyn H.
A real live person answered my call on the first try, took my order and told me she'd call back later that evening to arrange exact deliver date sometime in next few days. She called that same evening (a Monday), as promised, and offered delivery on Wednesday morning. Delivery arrived as scheduled. Polite, thoughtful young man dumped it where we asked on driveway. My husband says the wood is excellent- large pieces and burns as he likes in the fireplace. We will definitely go back to Provider name locked. .
- Fred V.
We ordered wood from Provider name locked. last year and we were very pleased with his product and service. His web site is excellent and easy to use although I initially thought I was having trouble with it because I wanted to order a full cord, but the web site would only let me buy a face cord. I called Provider name locked. who explained that he was currently low on wood and needed to hold some back for existing customers that he had ongoing obligation to provide with wood. I was disappointed I couldn't buy more wood from him but the wood he delivered was excellent quality and very clean. It burns beautifully. Although the price seemed very high for a face cord, I called one of the other major firewood providers and they indicated they didn't have a current supply and wouldn't be able to deliver for 2 weeks. We wanted wood immediately, so we felt that even though Provider name locked. 's price seemed very high, it was fair given the current supply and demand.
- Claire S.