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Fireplace Repair reviews in Madison
Real People ~ Real Reviews ~ Real Results
We checked all the fireplace stores in town. We needed some smaller size ones and they were the only place we could get them. They were also the best priced for what we wanted. That's where the positive part of the job ends. The big wood burning fireplace in the living room was a complete mess from beginning to end. They showed up completely unprepared to move or install it. Our builders had to help them or they would have just left. Since they were completely unprepared and hadn't read the instructions, they install it backwards!! We don't figure this out ountil the fireplace has been finished in stone. Great. Then, they send a different guy out everytime to finish installing it. Nobody knows what the other one has done and they leave the instructions at the office and have to go back everytime to get them. What a bunch of clowns! Finally, they get them installed but we can't find the controls for the fans on any of the fireplaces. We finally look inside the control panel and they are laying on the bottom! They are supposed to be attached to the wall. We later find out that the guy they sent out to check the fireplaces was told about this and said it would be fixed. Of course it wasn't. We ended up calling them and telling them to come out and fix everything. They had also not installed a switch for the fan controls on the big fireplace in the living room. Just left it in the box. Really? They did fix everything finally and at no cost to us because I said I would not pay for any of it since it was done so badly. They had to pay for our electrician to do the big fireplace since they were familiar with the wiring of the house. Just such a poorly run company from top to bottom. The last guy to come out, an older gentleman was fabulous. He clearly knew what he was doing and was aware of the earlier problems. My advice to this company is to listen to this guy! He's the only one at Provider name locked. who knew what he was doing. Provider name locked. spends a lot of money on commercials. Skip the commercials and train your employees!
- Susan K.
Overall, we are thrilled with the gas insert. It has really warmed up our living room and I love how it looks. We had a few communication hiccups with getting installation set up, but nothing major. We got a quote from one other place that was slightly more expensive, and we liked the unit from United better as well.
- Eileen F.
Everything went very well. I had been in and out of the store numerous times with questions before we made the decision to purchase here. My sales person (Provider name locked. ) was very patient and professional when answering all of my questions.
The people who did the installation were on time, courteous and showed me how to operate the fireplace before they left.
At one point after installation I thought there might be a problem with the different fire settings. I stopped in at the store. They gave me some suggestions and told me to call or come back if that wasn't working so that they could have someone come and check it. I took their suggestions and it worked fine.
- Sharon K.