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Eye Care reviews in Madison

  • D
    Duehr, Dr. Davis Dean
    I needed glasses for reading, computer...I got reading glasses and was told I need a separate pair for the the computer. After three visits and and 4 months I returning the glasses. Swapping glasses at work is crazy. I wish someone had taken the time to explain to me at the start what they were able to provide me with.
    - Jody Z.
  • A
    Steinhauer Family Eye Clinic
    The exam was very thorough and professional, and I was treated with courtesy and respect. After the exam, I selected a frame from their extensive collection, and new lenses were ordered. Several days later, the lens arrived . . . but they had been incorrectly ground, so had to be re-ordered. The Eye Clinic phoned in the new order, and I had them within just a very few days. They were now correct, and I am enjoying my new glasses. I appreciate their efforts to make things right, and will be happy to return there for future eye care needs.
    - john w.
  • A
    Group Health Cooperative
    I love GHC! I love that appointments never feel rushed. The doctors always take time to ask me if I have any questions. They answer my questions honestly, even when that means that they will have to look something up while I am in the room (I ask tough questions!). They always treat me with so much respect instead of talking down to me like other physicians have in the past. Also, the billing is absolutely easy, no hassles whatsoever. I have never waited more than 10 minutes in the waiting room. Dr Witte is my primary care provider and I can't recommend her enough!
    - Elizabeth F.
  • F
    Sokol Advanced EyeCare
    I saw one of the optometrists at Sokol Advanced Eyecare for prescriptions for reading glasses and computer glasses.  She writes a prescription for computer glasses.  Another company makes the glasses.  I cannot use them at all.  Can't see.  I go back and see the other optometrist - Dr. Sokol - to have them corrected.  I learn the first prescription was set for one meter, meaning she assumes I am going to sit 39 inches from my computer screen.  No one sits that far away from a computer screen.
    I go home and actually measure the distance I sit from my computer screen, which is 27 inches.  Dr. Sokol writes another prescription.  The same company remakes the lenses at their expense.  Still not right.  I call Dr. Sokol and ask that she return the call to tell me what is the difference between the prescription for my computer glasses and my bifocals, because I still see better with my bifocals, but it is killing my neck.
    The receptionist takes the message.  At the end of the day the receptionist calls, because she said she would get back to me the same day, BUT has no information.  I ask again to speak to Dr. Sokol again.  The next day I get a call from the receptionist that I can come in a third time to talk to Dr. Sokol.  I ask what the problem is that I cannot speak to Dr. Sokol.  
    The receptionist says 'Our doctors don't speak directly to clients.'  So much for service.  So much for professionalism.
    Incredible arrogance, plus my time meant nothing.
    - Theresa D.
  • D
    Eye Contact
    We won't be going back - I have been to him for probably 6-7 years. I've seen this particular doctor (who I think owns the practice), I think 3 times. The other optometrist has left, I liked him a lot better. I can't say anything good, and neither can my husband (who I persuaded to go with me).

    My husband even made a call to our insurance company to complain about how bad they were. He used to work in insurance, and they repeatedly told us things weren't covered, and I'm positive they are. 

    We spend more time as repeat patients filling out forms and signing things than we did actually having our eye exams. We both have good eyesight, but we're wondering if we really got a decent eye exam, so I'm contemplating paying out of pocket to go somewhere else. It was very clear that once he realized we didn't want to buy prescription 1.5 reading glasses and instead get them from the drug store, it was like he wouldn't give me the time of day.

    It seemed like he was just out to sell his product, and once he saw we were educated and questioned him, he had no use for us, which is fine. Very dissatisfied.
    - Beth E.
  • D
    Ugh. I hate this LensCrafters. I do shop at LensCrafters because they have such a huge selection. But I cannot stand this one in the west towne mall. Several times I've bought glasses at a small boutique shop here in Madison because I would rather support a small business than LensCrafters but I keep coming back to LensCrafters because of their selection. So over the course of 20 years I've spent probably fifteen thousand dollars at LensCrafters but I will no longer go to the West Towne Mall location. I will probably go to a Twin Cities LensCrafters who in the past have been very professional.
    - Erich Z.
  • A
    Dr Valerie VanderBoom
    I had a great experience with her. She's very professional and very thorough in everything that she does. I definitely recommend that people go with her, because the quality of care that you receive is great.
    - Julie K.
  • D
    Stanton Optical
    I chose a pair of glasses and did not receive them for 4 weeks.  The price was very high despite the  special coupon deal and the bill was indecipherable so I was not able to even sort out my supposed discount.  It took 4 weeks to get the prescription bifocals and then they were wrong.  They did redo them but this has taken 5 weeks with a price way higher than I anticipated.
    Deceptive and unprofessional  on at the delivery.
    - Charlotte D.
  • B
    I'm not happy with their service. I normally use them. They use sokol as their optometrist within the Lencrafters store. I've been satisfied with their care but not with the result. I just like the fact that they grew up as an industry. I cannot get frames that are near enough for my face. They stick to wide lenses made for men. They just stick on my hair. No one makes anything narrow unless you go for a child's size, which is a little too small. It's a common complaint and because they're a chain, they're not able to go outside of their providers for their lenses and frames to get anything specific for me. I'm not completely satisfied with what I got. Prices are on the high side but I have a special need and I'm used to that. I don't think their frames are overpriced because they are all designer frames. The frames are sturdy and they hold up. I can't say I complain about the price, it's pretty much what I needed to pay.
    - Richard M.
  • A
    Group Health Cooperative

    The eye doctor was great but I don?t know his name. My wife has taken yoga classes there before and the teacher was very, very good. They offer alternative medicine as well as regular Western medicine, which is good, because we think that?s a nice mix so people can remain healthy and they?re not just focused on treating you after you get sick. So, we appreciate that about the clinic.

    - robert g.
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Eye Doctors in Madison

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