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Computer Repair reviews in Madison

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. made an additional trip to get my devices (printer, wireless connection, hard drive) communicating with each other.  I appreciated the extra effort.
    - Kirsten H.
  • (see above)
    I was told my laptop was cleaned of all viruses and unwanted downloads.  We agreed to use Avast security and uninstall Provider name locked. .  Immediately, McA showed up telling me to buy their product (not wiped so clean?).  Every day this showed up and I deleted it.  When the 30 days was up, McA then told me each day that I was operating at risk.  This continued every day.  Last Sunday I tried to download ITunes and everything went crazy.  My screen exploded with popups.
    I brought the laptop back to MCT on Monday morning and explained the problem.  I asked if I was covered by the warranty of the previous repair.  I was told it was a 30 day warranty but due t the similar nature of the problem, they would find out if I had any recourse under the warranty.  We agreed they would call me to let me know.  No call on Monday eve, no call on Tuesday or Wednesday.  I stopped in yesterday Thursday and was told the laptop was almost done.  No call Thursday eve, no call today.  I called this afternoon and they said it was done and they would call me when to pick it up.  They did call.
    I picked up my laptop and was billed $125.00 for the service.  The agreement was that they would tell me if I had coverage under the previous work.  I received no phone call so I believed they were covering it, since the problem was the same as the one they repaired and they had left Provider name locked. active in the laptop. They were adamant that I was responsible for paying despite the fact that I had not given them the Ok to do the work.  A person who was a supervisor interceded and showed me my signature on the work order.  I agreed that I had signed but reminded him of the agreement that no work would be done until I knew if I was covered by their warranty.  He again pointed to my signature.  I made a huge dumb mistake of thinking that MCT was an ethical business.
    It is not right that they charged me twice for the same work regardless if my 30 days had expired and it is definitely not right that they did the work when it had been made clear that I wanted to first know before billed work would be done.  I could have brought my laptop to one of the "big guys"but I believe in spending my money locally.  They are legally correct that I had signed the contract but their ethics and morals are lacking.  I still believe in doing business locally but NEVER AGAIN WITH Provider name locked. .
    - Richard C.
  • I purchased a 1 hour time slot with this company for 59.00 on Angie's List. The tech, named Provider name locked. , called promptly at time designated when I made appointment. He sent a link to e-mail that allowed him to control the laptop and proceeded to select and start download of SP1 for windows 7. He stated to my husband on the phone that the download would be pretty quick on the cable internet. The download took 10 minutes, but the install took another hour and twenty minutes which of course went way over the 1 hour purchased and cost another 61.00. After his initial selection and initiation of the SP1 download, Provider name locked. did nothing further with our computer. After over an hour had run on the install I called Provider name locked. concerned over the cost. When I asked him if I was paying his charge of $1.25 per minute for the work my computer was doing he said, "yes, you are paying for my time" in a snippy Provider name locked. . He also said he told my husband how long the install could take but my husband said he did not. I feel a more considerate tech would have told us up front that he could sign off after the download was begun and saved us the extra charges because LITERALLY all he did was to start the download and push the install button!!! He had an hour and a half of free time to do what ever.This is the only time I have regretted an Angie's List purchase!
    - pamela W.
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Computer Repair Services in Madison

Companies below are listed in alphabetical order.
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