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Catering reviews in Madison

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  • Based on the great communication and customer service before the event and great ratings they'd received from wedding related publications, we were very surprised by how the event itself went. There were numerous little things (and some bigger) that did not go as planned. We didn't expect everything to go perfectly, since that is an unrealistic expectation, but the number of issues we experienced exceeded what we consider acceptable. For example, we did not receive the remainder of our wedding cake at the end of the event. We called the restaurant the following day as soon as we learned that we had not gotten the cake. We did not receive a response for 3 days and it was via email. (In my mind, if you call, you should receive a call back, not an email.) When we later addressed this issue with the owner, she said that we should have called her directly, but we do not have a record of receiving her personal number. She also blamed us for the oversight, because my husband and I left before the event ended. I know I should have specifically designated someone to make sure we got the cake, but I didn't think it was necessary. My father spoke to a member of the staff at the end of the event to settle the bar bill. No one mentioned the cake to him or anyone else that was helping to clean up after the event.
    - Nathan M.
  • I chose Provider name locked. restaurant to be the site of my wedding reception. Provider name locked. , the owner, was open and upfront with exactly, what I would be getting and exactly how much it would cost. She did more for me, than I would have asked her to, and was open to ideas as to how to keep my cost down.
    - SARA N.
  • They ain't cheap, but the quality of the food was excellent. They came and departed on time & responded to calls and e-mails promptly before the event. There were no slip ups or stutters. Everything was carried out in a highly professional and efficent manner. I suppose one gets what one pays for. I would highly recommend this company.
    - Robert S.
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Caterers in Madison

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