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we have had service with Provider name locked. for over a year. I have found our technician to be very knowledgeable and willing to answer any questions that I have. Previously, we could hear mice in our crawl space in the area above our bedrooms and this was quite unsettling to me as I would often wake up and hear them scratching. The technician came to our house and identified the point of entry, he then placed bait traps along the path that the mice were using to get in and out. Every month since then he has come and checked the bait traps and refilled as necessary. When we had large ant hills in the yard and wasps nesting above our back porch door, he sprayed them during his visit. We have small children and I rest easy knowing they can't open the bait traps. Our monthly treatments never take more than probably 5 minutes, so $30 / month for this service sometimes seems steep, but I would much rather pay $30 than hear mice or worry about them getting into our living spaces.
- Lisa S.
It took several days and two resets before any skunks were caught. Partially, this was due to rain on the first night. The second night another animal removed one trap and sprung another, but nothing was caught. The service provider did return to reset and bait the traps. Finally, one skunk was caught. Another was clearly still using the Provider name locked. , but was not caught that night. The service provider was reluctant to change out the old bait for new bait, but did do it when I insisted. After that a second skunk was caught.
To ensure that all the skunks were caught, the traps were reset and left in place. The next day, the traps were untouched, but a woodchuck was seen entering the Provider name locked. . There were clearly no more skunks, but the service provider put in different bait for the woodchuck. Two nights later, there was no sign of the woodchuck & no one was using the Provider name locked. (a plastic bag stuffed in the entrance showed if anyone went in or out). The next morning a third skunk was caught in one of the traps. This skunk had not been in the Provider name locked. . The service provider suggested it was "in the neighborhood."
All that is well and good, but the service provider was not only expensive to start with, but originally quoted an inspection price and "$60 for removal." He did not say "$60 for removal of each skunk." So I assumed it was $60 for all removals. On top of that was the fact that the third skunk would not have been caught except that he did not clean the traps or switch the traps after the original skunks were gone. The woodchuck bait was just put in the same traps. I had noticed that some of the skunk bait was also in one of the traps. That is the trap that caught the 3rd skunk.
There are skunks in the neighborhood. It was not my intention to trap all of them, but only the two that had burrowed under my step. I feel that 1) the provider should have made his cost structure clearer (other companies cited an initial fee and a removal per skunk fee), 2) I should not have been charged for a third skunk that was attracted to these traps because of the bait but would not have come to my property otherwise.
I paid the bill, but I would not recommend this company or use it in future.
- Elena T.
When you call to inquire, Provider name locked. returns your call immediately. That is the last time you hear from him. Despite his promise to let us know how the squirrels got in and what we needed to do to keep them out once he removed them, he never talked with us again. We did not know he was done until the $865 charge showed up on our credit card. At that time, we still had squirrels. After numerous calls asking for an actual invoice or statement from him, leaving both our home and email address and phone number, we still did not hear from him. When we finally did talk to him, he stated that he had no obligation to tell us when he had completed the job and we could patch the hole. In point of fact, we have no evidence that he did anything at all at the house. The only thing he followed through with was charging our credit card. We called for the first time on February 10 to ask for an invoice; he neither called back nor sent a physical invoice. We called again in later February and in early March. We feel we gave him ample opportunity to talk with us. When we finally got a call back in late March, he was belligerent and uncooperative. He stated he had no obligation to communicate with us at all.
- Jerry K.