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Water Heater Repair And Installation reviews in Louisville

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  • It went great! He was punctual, charming, very informative, and he offered good suggestions. I would recommend him and will continue to use him in the future.
    - Charlene S.
  • 1. Did not pull permits on HVAC and water heater installations.   Metro codes and regs had to get involved to get them to comply.
    2. In 2 properties, leases were signed, but people other than those who signed the lease then lived in the property.  One of those properties was trashed.  We had just rehabbed it before letting Provider name locked. manage it and then had to spend another $1000 to fix the damage from the people who had not signed the lease.   When I asked Provider name locked. for the documents that verified the tenant, they had a homemade "letter" from a bogus employer.  The employer was not listed on the Sec of State website and when I tried calling the phone numbers listed, one number was a discontinued Cricket number and the other guy said he had no idea who the named tenant was.
    3.  Each month, I had to contact Provider name locked. for errors in their bookkeeping/charges.  It was unreal how many times they either charged us twice for work that was done or worse, charged us for work that was not done (roof, plumbing trash removal, broken drawers, painting windows shut, servicing a furnace/water heater, etc).
    4.  In regards to poor bookkeeping, when they sent us the End of year tax summary (in March instead of Provider name locked. ), we had random rehab charges that were not listed to any particular property.  
    5.  In one property, they failed to follow the lease and collect the pet deposit or pet fee.  I asked three times for them to make it right, but they never did.  That cost an extra $365.  
    6.  In one property, they had to cut holes in the wall to find electrical wire.  They used duct tape to "fix" the some of the holes in the drywall and other holes they just left open.
    7.  On one property, we were charged for mowing 10 times in a 5 week period while at another property during the same time period, it was not mow it all all.  We found out when Metro sent us a codes violation letter that the the grass needed to be mowed or we would be fined.
    8.  They had their electrical contractor give a quote to fix a garage issue.  That quote was for $1500.  I got a second opinion and it was  a $125 Provider name locked. fix.
    9.  Once we decided we enough was enough and took back the management of our properties, tenants told us all kinds of stories of how difficult it was to get service from Provider name locked. .    They said that before a lease was signed Provider name locked. was very friendly and responsive.  Once a lease was signed, it was hard to get a call back from them.
    These are just a few of the hassles we had....

    - Marti O.
  • Provider name locked. and Provider name locked. were terrific; they arrived when promised, wore booties, and got right to work. I didn't hear a single complaint about my cellar or my old house in the Highlands. They warned me before they shut off the water, let me know what they were doing, and were generally a joy to have around. Several nifty things happened after those corroded old pipes were replaced: the water in my refrigerator started working again; my kitchen faucet stopped belching air with each use; the water running out of the kitchen faucet increased; and a funny noise coming from the old corroded pipes disappeared! According to my research, Provider name locked. 's was more than fair with their pricing--since the biggest part of the cost was the pipe replacement. I will definitely call them the next time I have a plumbing problem, but I bet I'll be "good to go" until I have them come back to fix my goofy old drains. Old houses are such fun!
    - BRENDA M T.
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Water Heater Installers in Louisville

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