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Internet Provider reviews in Louisville

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  • Typically I am pleased with TWC service and the professionalism of their providers. I was in this case as well. Only issue, and this is a corporate problem, is the price of service. Seems outrageous for the level of Internet we receive in terms of quality.
    - Michael S.
  • We still have the home phone and internet service with them.  We tried to bundle the whole package the whole package with Cable service also, and this did not work out.  They had a hard time with the instillation,  It took 2 days with this one and that one saying the problem was inside and another group saying the problem was inside.  After they finally got the instillation right where everything worked properly we received a bill.  They lied about the price.  It was more than they had quoted.  When I phoned them they said it was because we had a better package than 1st offered.  We did not ask for the better package, they just did it on there own and did not say anything.  At first we decided to pay the price quoted and ignore the extra charges, They cut off all services for 3 days, so I called them and that's when they explained about the extra charges being for the extra channels that we did not order.  We were charged I think $20+ plus for the 3 days and would not restore any services until we pad the extra figure even tho we were cancelling the TV portion,  This turned out to be a nightmare also, because when we went back to dish we had to have a new dish installed for High definition.  I do not see much difference, but I guess there is some, but that is another story. This also made my Dish network bill higher   I also had to drive approximately 40 miles to return the AT&T receiver via UPS.   Bundling did not turn out to be a very good deal.
    - Charles P.
  • Internet started out slow, got worse. Customer service useless. Couldn't stream any Amazon, Netflix, Direct TV. When I complained on their Facebook Page they blocked me from being able to post comments. Their service model is tossing you into a "chat community" of people with the same problems and you solve each other's problems. There were over 4,000 people in this chat room when I tries to use it.

    - Carol M.
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Internet Service Providers in Louisville

Companies below are listed in alphabetical order.
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