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House Cleaning reviews in Louisville

Real People ~ Real Reviews ~ Real Results

  • After I talked to the manager and the owner they were not surprised to hear that I noticed clothes and my old baseball cards that are worth a lot of money were missing. They refused to give me my money back for the service.
    - Mary R.
  • When I called about hiring them I specified to Provider name locked. that the oven and the fridge were high priority for being cleaned.  I also specified that I needed all of the cupboards  in the kitchen and the bathroom to be wiped out, the floors to all be swept and moped, the baseboards cleaned, etc.  When I let the two girls into my apartment, I again specified how important it was that the oven and fridge be cleaned out, and along with everything else they had on the list from their office.  I told them to call me when they were leaving so I could come lock the door.  They demanded payment up front, so I wrote out and check and gave it to them, which was a Provider name locked. mistake.
    Two hours later, they called and told me they were done cleaning and were leaving.  I drove right over to check it out and to lock up.  What a mess!!!!!  They never touched the oven, they cleaned out the fridge, but not the freezer, they never touched any of the cupboards or drawers, they didn't clean all of the baseboards, left all of the cobwebs, and there was still dust and dirt on the floor.  I called Provider name locked. right away, and she claimed that the girls were already at another job site, but she would make them meet me after work to redo the work, along with her husband Provider name locked. .  When they got there, I tried to get an answer as to why the work was not completed the first time.  Neither girl would look at me or answer me, Provider name locked. kept spouting out "no problem, we are here now".  I tried to explain to him that it was actually a Provider name locked. problem as I had expected this to be done right the first time, and did not appreciate having to come back for them to actually work this time.  He told me that I had high standards, and then spouted again, "no problem, we are here now.  I don't feel that what I asked them to do in the first place was "high standards" as their website stated that they already do all of these items that I asked them to do.  When I threatened to stop payment on the check, Provider name locked. became very rude and nasty.  I will never use them again, and I will also make sure that everyone I know, knows about how horrible they are.
    - Barbara B.
  • Everything went great. The ladies arrived on time and were friendly and polite. They went right to work on my mothers' house which had not been cleaned well for some time. One person spent a good amount of time in the bathroom which looked great when she was done. We have scheduled this company for regular service.
    - Valerie B.
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Cleaning Services in Louisville

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