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Gas Log Service reviews in Louisville

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  • This is what they said they would do: <Provider name locked. >$79 for gas log fireplace tune-up, cleaning, and inspectionProvider name locked. > <Provider name locked. >Deal includes: inspecting the fireplace for safe operation, a thorough cleaning of all major parts such as the burner system, fire box, gas logs, pilot assembly, thermocouples, burner Provider name locked. , check for gas leaks .Provider name locked. > <Provider name locked. >Thorough cleaning, removal of old rocks, sand and vermiculite (embers), and re-installation of existing logsProvider name locked. >

     This is what they did: Spent 30 minutes replacing a loose screw and wiped down the inside of the fireplace. They did not clean the burner system or burner Provider name locked. because they did not remove old rocks, sand and vermiculite so they could see them. I have no idea of the condition of these items and they are over 22 years old.

    I could have done what they did and saved $79.00. They say this is a $229.00 value. I don't think so.

    - Ray B.
  • Called on thursday and I made an appointment for saturday.  There was a problem with the pilot assembly which she thought was the valve.  Instead of just assuming and replacing it, she took it back for further diagnostics.   She called back Monday to tell me she had to rewire the assembly, which was actually cheaper than the valve.  I made an appointment for wednesday  at which she was here very promptly.  Great professionalism and left absolutely no sign that she was here (other than my fireplace worked).  I will continue to use their services in the future.  Great experience.
    - Aaron R.
  • Our experience was wonderful! My husband and I needed our old gas log system replaced. We went to Great Balls Afire on Sunday, I ordered new logs on Tuesday and they  were installed on Wednesday.  Provider name locked. is very knowledgeable, professional and courteous! The new logs are beautiful and I love having the remote. So much better than our old system.
    - THOMAS T.
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Gas Fireplace Services in Louisville

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