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Furniture Store reviews in Louisville

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  • Very bad experience. Bad quality and service with cheating price. No return or any compensation. Very tricky sales people, bad delivery with more extra cost. The delivery was two hours late in the evening, we were hurry to meet friends so didn't notice the damage before we signed the paper work. The next morning, I found several damages, and they didn't give me the two pillows that they showed me together as a set with the sectional and chair. I called them for all the problems but they denied everything. I went to their store to show them the pictures of the damages but they called police to kick me out. I also found their sale price and original price are both very fake and bluffing. Unbelievably bad and stupid people doing business that way. They won't go well.
    - Brian W.
  • Ordered a love seat on Provider name locked. 27 from this sales location which had to be assembled with our selection of fabric.  Salesman was very helpful and we have no problems with selection process.  Invoice stated that the love seat would be available for delivery in approximately 3 to 4 weeks.  We called after 4 weeks and was transferred to an individual would seemed bothered by our inquiry and stated gruffly that the love seat was not in.  We called again after 5 weeks had passed and spoke to the same individual, who again was clearly "bothered" by our call and had no information for us.  Finally on March 9, we drove to the store and confronted the staff directly.  Strangely, the love seat had just arrived and was scheduled for delivery on Saturday, March 10.  No one called on March 9 or 10 to schedule delivery so we called them and finally had the item delivered.  I understand that furniture can be delayed in construction.  This store has good merchandise and capable salespersons, but service after the sale needs considerable improvement.  When a customer calls for status on an order, the customer expects to be furnished with some usable information, rather than being dismissed.  This is out second similar experience with this company; there will not be a thrid.
    - Kenneth H.
  • When we first walked in it was great. Great help, very nice. But the delivery part of the deal has been a nightmare. Will NEVER use them again. Will not recommend them to anyone. Stay away from them!
    - Nelson L.
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Furniture Stores in Louisville

Companies below are listed in alphabetical order.
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