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Fireplace Repair reviews in Louisville

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  • When we selected the fireplace the owner provided us with the name of a contractor that could install a wall for the fireplace to insert into.  Provider name locked. would provide the fireplace, flue, and install the until and start it. 

    After several phone calls their installers showed up.  They cut a hole in the roof before deciding they didn't have the right flue pipe. 

    They left stating they would be back on Saturday to finish.  They stated they did not need access to the house to tie in.  Thankfully we were home because they need to access the attic to tie the pipes together.  It took 3 trips for them to bring all the correct parts and complete the install.  Each time new people would show up I would have to prove via the receipt that they didn't have all the right components.  They were to cut and install marble around the seat which was not only cut crooked, it was installed crooked and has sharp edges.  Several phone calls have gone unanswered because they apparently have a history of ignoring customers who call. 

    The other issue that occurred was the batteries that came with the remote exploded inside the remote.  We took the remote to them and asked for another remote. The owner said it was not covered but he could sell me a new one.  We left angry and vowed to never do business with this company again.  Since then the flue installed by their installers has tipped and will need to be installed correctly by an HVAC firm.  Lastly their installers were cutting marble in the driveway, left their cigarette buts and debris all over the driveway when the left.  Suggest to anyone who reads this to get EVERYTHING in writing if you do business with them.  Be prepared to drive there anytime you need to talk with someone.  IF you call and leave a message, expect to be ignored. 


    - Randi T.
  • I had Provider name locked. Sweep inspect a fireplace and chimney on house I am looking to buy.  Estimated that cost to repair/replace structure of fireplace/chimney would approximately $8430.00.  Unbeknownst to me the seller of the house had the fireplace/chimney inspected and fixed according to my realtor. I felt the technicians who inspected took advantage of me and that estimated costs were over priced.  Estimate was not itemized and poorly written.
    - Robin O.
  • cleaning and maintence on ventless gas fireplace. They are very skilled in their profession. Highly recommended. It was a 2 wk long wait, but normal considering the season. It was worth the wait.
    - Stephani H.
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Fireplace Contractors in Louisville

Companies below are listed in alphabetical order.
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