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Fence Company reviews in Louisville
Real People ~ Real Reviews ~ Real Results
Fantastic service. Very quick and efficient. Price was fair and I couldn't recommend his services enough.- Diana B.
I entered a request on their website with the specification that I was interested in an Illusions Privacy Fence. They quickly called and accommodated the time of day requested for a visit to assess the work. The sales person measured and talked about the brand fence they would use. I asked about the brand I mentioned in my request. His response was "we don't install that fence." I asked why they were listed on the Illusions Website and then he indicated that nobody wants that fence because "the price is just too high." After much discussion, he agree to price the brand they typically use, the Illusions fence with 5" and with 8" posts and a side chain link gate. He said we would have the quote by Friday.
After he left on Wednesday 7/15/15, I emailed him a couple of questions for clarification. The quote came on Monday. No problem that it was not Friday. No response to my email. Quote was only for the brand of privacy fence he was pushing. No Illusions quote. No gate quote. I waited and no further communication. I responded to the quote which came from office staff inquiring about the questions I asked and where the rest of the quote was. No further communication. I called again and got a response to my email of 7/15/15 on 7/27/15. Also on 7/27/15, I got a quote for 42ft of Rosewood colored Illusions fence for $4627 with no mention of 8" posts or the side chain link gate. I called again to inquire about the rest of the quote and was told he would be reminded.
Never heard back about the gate. Never heard back, period. I have contracted for 48 feet of Rosewood Illusions fence which is longer then priced by Provider name locked. and a new side gate for under $4000.
I can't speak to the quality of their installation or the products they peddle. I can only speak to their complete lack of attention to the customer's requests, their lack of communication and their higher prices it seems. If a company is so independent that they really don't need business enough to provide a quote, I'll spend my money elsewhere.
- Judith G.
The quote was delivered on time, and the fence company installed the fence as promised. The first evening they simply left with just the posts in the ground & no fencing between. They also did not provide any feedback of their return, so I had to call the company to learn the installers would be back on Thursday. As I have a child that would be in the home alone, this was important information to have.
The fence was installed on 06/16/2015. On 06/20/2015, my finished basement flooded because of the damage done to my drain pipes during the installation of the fence.
After I contacted them about the matter, an agent of the company came out without advance notice and informed me that because the clean-up was so expensive, they would not pay for the damages that were caused by their installation. According to two plumbers, the installers had to have felt when they hit the pipe, and if they had told me, I would have had it fixed right away. Instead they did not share this information and I have incurred damage to my home and lost irreplaceable items.
I am a single mother and I feel like I was taken advantage of. I will never use this company again and will let anyone who asks know of my experience. I lost valuable property I inherited from my recently deceased father during the flood. These furnishings cannot be replaced, plus I am out several thousand dollars in clean-up.
You can check my other reviews - I am not someone who submits negative reviews without cause. Most of my reviews are extremely positive. This one is not - because it should NOT be. I took every appropriate action and I did contact the company prior to this review to try and resolve the matter amicably. They refuse.
Can you be sure you know exactly where every pipe that leads out of your house is? In most cases, there is NO way you can know. Therefore, you could be in this same situation!
- Jennifer Z.