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Cleaning reviews in Louisville

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  • The entire company is very professional and courteous. I am a clean freak and hard to please but everything was up to my expectations. I will have them coming to our home once a month to do a full house clean. I highly recommend Provider name locked. !
    - Judith B.
  • Bought coupon on angie's list for 15 vents for $200. I also had many more vents that were cleaned at additional charge of $15-18 a vent/intake. Very happy with service, professionalism. I am hoping to notice a difference in our health related to dust and decreased asthma flare ups.
    - Lynn M.
  • The loveseat cleaning went fine.
              But the rug experience was another story. I had called the toll-free number in mid-to-late September to arrange  the cleaning appointment, indicating there were two area rugs in addition to the loveseat. (Provider name locked. had steam-cleaned both of them at least twice before.) When the crew arrived, they told me the Provider name locked. , Ky., branch had just started doing something new with area rugs -- they would have to carry them to their plant to  clean, and it would take about two weeks.
            I wasn't happy with that surprise information, but since I had used the company many times before when we had wall-to-wall carpeting, I agreed. After they loaded the rugs in their truck, they gave me the total for the services, including the $288 cleaning fee for the two rugs. I politely said that wouldn't work, because I wouldn't pay for the work until it was done and I had the rugs back. I finally asked them to call their manager and let me talk to him. "Provider name locked. ," the manager, said he saw my point and said I could pay for the work on the rugs when they came back.
             In late October, I realized how much time had gone by (about 5 weeks)  and called the company to find out where my rugs were. To make a long story short, I first heard they had misplaced the rugs but later found them,  then missed a delivery day promised by the manager, and after another call, finally today (Nov. 2) returned the rugs  -- but weren't sure  one of them was my rug because they had lost its tag. (It turned out it was ours, thank God.) Because they were  clean and I had them back, I wrote out the check  as agreed -- but it will be a cold day in h*** before we ever use Provider name locked. again.
    - Carolyn Y.
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Cleaners in Louisville

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