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Auto Repair reviews in Louisville

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  • First of all, I would like to state that American was the only service provider that would even attempt to install this in the time frame I needed that work done in.  I will commend them for that only...

    Here's the rest: When I was called, I went and picked up the vehicle.  He showed me what he had done for $200.:

    1) He did not integrate the new cooler in series with the existing factory one.  In essence, this was the only cooler now.

    2) There was no phone call to receive my permission to deviate from the original plan.

    3) No inline filter was installed.  No phone call.

    4) :Later that day I found transmission fluid on my garage floor.

    5) Subsequent inspection found the cooler installed at an angle in the right lower corner of the AC Condenser.  Installation in this position prevented the need to remove the front fascia of the vehicle, which is required to do the job properly.

    6) Further inspection showed the 2 hose clamps used to affix the tubing to the fitting were rubbing directly on the AC Condenser cores, in essence an accident waiting to happen.  It was at this point that I realized I could not trust Provider name locked. to do the work correctly.  First impressions can sometimes be very powerful.  I really felt they just performed a job to install the new cooler, as I did request, within a specific time frame, which I did request, but fully ignored any and all technical details and good practices just to make $200 quickly.

    7) I went to a local Ford Service Department the next morning asking them to fix the leak and reinstall the new cooler correctly.  They refused to touch American's work but would stop the leak by wrapping a piece of rubber tubing around the area in question and holding it in place with tie-wraps..  The cost of this "service": $209.  Total for service to date: $409!

    8) The goal of adding the new cooler to the system was to realize a reduction of transmission fluid temperature.  This leads to longer transmission life and, as I pull an ultralite travel trailer, it's a necessity.

    9) That Friday we did take the trailer out for a weekend camping excursion in Southern Indiana.  My worst fears were realized when I started seeing temperatures of 215 to 220 degrees for sustained periods, with a high of 228 degrees.  This is bad as transmission fluid starts to break down at these temperatures, leading to increased wear.

    10) I called a friend in Michigan, who is an automotive expert.  We drove to his house, where we again experienced elevated temperatures in the 215 to 220 range.

    11) We removed the front fascia and removed the new cooler.  It was then realized that Provider name locked. had tried to mate .5" transmission lines on a .375" barbed fittings and use 2 hose clamps on each fitting and tighten as much as possible to seal the leak!  This is in no way an appropriate fix for any technical professional to even attempt.  Right off the bat he should have made the call to me, described the issue at hand and aborted the installation.  He did not...

    12) We then went out and acquired the correct .5" to .375" barbed fittings, some additional .5" transmission hose to ensure smooth bends in the routing then proceeded to remount the cooler in an appropriate physical location and inline with the existing factory cooler.

    13) We now see temperatures no higher than 195 degrees under load pulling the trailer up the worst hills!  This is what we desired from the beginning.

    14) Unfortunately, the Ford Service Department saw what had been done to the vehicle, for which I have purchased their best extended warranty plan.  Provider name locked. 's technical neglect and poor work could end up affecting this warranty of my vehicle.  I am sad this has happened but a good friend in Michigan came to the rescue...

    15) I will also state I went to the dealer service department with the first request to install an additional cooler but was turned down.  This Provider name locked. me to seek other alternatives...


    - John K.
  • Provider name locked. is always good to do business with.  They are prompt, efficient and always courteous.  This time they needed a part that was not on hand and our service rep went way beyond the call of duty to make sure everything was completed as promised.  Good people.



    - Donna C.
  • When I called A & A Provider name locked. I was told it would be 45 minutes before they could get to me. It was more like 30 minutes. The driver placed the car on flatbed and dropped it off at repair shop 2 to 3 miles away. Driver was courteous and professional. He worked quickly and efficiently.
    - Mark C.
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Auto Repair Shops in Louisville

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