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Mattress Store reviews in Los Angeles
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We hated the customer service that we got from our saleslady. We were first time mattress buyers and yes we probably needed more help than someone knows exactly what they want. Talking to our saleslady was awful- she had so little information to give us and any that she did it felt like we were pulling teeth. Maybe she was having a bad day that day, but when we decided to return the mattress, she would never take our calls, and when we did get ahold of her, she tried to ignore our requests to schedule a pickup date all while there was a 90 day limit on returning the bed. We ended up getting a mattress from a completely different store where they actually knew how to help a first time mattress buyer! Moreover, she had sold us some other products that she neglected to inform that they weren't returnable. We left feeling like we had gotten fleeced.- Patti R.
I couldn't believe how expensive a new mattress was and priced what I wanted about $2500 before I found this outlet. They were great, threw in the sheet set and delivered right away. Its the best mattress I've ever had, and the biggest the movers said they'd ever delivered!- kathryn J.
Excellent. I shopped around for a new mattress, and decided on a foam mattress. I tested out the Sonno mattress carried by Provider name locked. at the Pasadena showroom. The mattress is only carried by DWR, and it comes with a 12 year guarantee. The mattress was delivered rolled up on a box, and was easy to move in and install. I've had the mattress for three years now, and it's a great quality mattress that is very comfortable. It also never needs to be turned!- HILLARY B.