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Tile Installation reviews in Los Angeles

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  • Well this, the fourth of a series of jobs Provider name locked. has done.
    Level, square, and neat, always one step ahead of the problems.
    - Michael B.
  • Provider name locked. of L.A. Custom Tile recently finished the remodel of a small bathroom.  He did our master bath 3 years ago and did such a fabulous job that I did not consider hiring anyone else.  This bathroom is the only downstairs bathroom and is only 5 ft x 5 ft.  I needed it to serve two purposes: powder room and guest bathroom with a shower for overnight guests.  The only way to maximize the space was to create a "Euro" bath that is fully waterproofed and fully tiled so it can serve as a shower and a powder room.  Provider name locked. totally demo'd the old bathroom, raised the ceiling, plumbed, brought in a licensed electrician to do the wiring, installed all fixtures, and did the most amazing tile work I've ever seen.  I chose hand-made tiles that are intrinsically uneven, not knowing how difficult they were to work with.  Only a highly experienced tile perfectionist could have done the job. Provider name locked. created a bench and an inset shelf in the shower area.  The room is fully tiled: floor, walls, ceiling.  It is a gorgeous spa-bath and looks much bigger than it actually is.  I've used many contractors for remodel work; Provider name locked. is by far the best.  He is honest, reliable, and highly skilled.  I recommend him without reservation.
    - Deborah T.
  • I contacted Provider name locked. because of the great reviews on Angie’s list. Unfortunately I did not have the same great experience that other reviewers had and I’m a little bewildered by this difference. I agree that Provider name locked. is a nice guy, that he means well, and that he tries hard to get things right, but in the end his work product does not equal the price he was charging me.

    We agreed to replace fourteen 18” x 18” marble tiles for $800 (labor) plus the cost of the tile.  This seemed a little high to me but I felt that with such great reviews I was paying for a craftsman and that it would be worth it.  Provider name locked. removed the tiles and damaged a few others in the process.  He installed several of the new tiles but when I inspected the work they were uneven and didn’t match the previously installed tiles.  When I pointed this out Provider name locked. said that the other tiles had been ground down over years of polishing.

    Provider name locked. knew that I had another company contracted to clean and polish the floor once he was finished.  He said that when they polish the floor they will grind down the tiles and get rid of any uneven surface.  I contacted the tile polishing company and they said that there would be no such grinding and that the tiles should be installed within a 32nd of an inch or each other.  Provider name locked. seemed a little disgruntled at this but agreed to pull up and re do several of the tiles.  Because of the broken tiles and his re-work he was unable to complete the job on time so we scheduled another date to complete the work.

    After looking at several other tile installations around town and evaluating the work done so far it was clear that the craftsmanship was sub-par.  At $800 Provider name locked. was charging $25.39 a square foot for labor. The tiles were $6.99 per square foot.  At $32.39 a square foot I think it is reasonable to expect a flat installation and no excuses saying that someone else (the tile polishers) will fix the work later.

    I felt bad but I had to let Provider name locked. go.  Now I have two substantial holes in the living room floor and need to find another tile person to re do the entire job.


    - Darren O.
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Tile Installers in Los Angeles

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