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I had been seeing Dr. Provider name locked. for chronic pain mgmt and he did a fair job providing it, then about 4 month ago, on a busy day, I waited over an hour just for my Rx, my nightmare began.They took the directions for one of my meds and put it only one of my other meds, changing my main pain med to one less per day, which didn't come close to relieving my pain. I didn't notice until they repeated the error a second time. When I called the office, the medical assistant refused to consider it was an error and told me it was ordered that way and I would have to make another appointment and pay another $30 copay, if I wanted to talk to the doctor or PA. After I spoke to the doctor and PA, I thought the error was fixed. They told me they didn't give physical Rxs anymore, they would send it electronically to the pharmacy. My family member brought my medication home and I found they had made another error, giving me immediate release instead of extended release pain medication, which didn't work as well, or as long, and made me extremely drowsy.. I reported it and had wait 9 days without my main pain med, because I couldn't afford another copay at that time, only to get there and find the doctor had just left. I asked the staff to catch him, which they wouldn't do. I had to come back the next da, in pain, frustrated and tired. They said he couldn't have fixed the error anyway with the electricity out and they didn't use physical prescriptions any longer. The next day a doctor I had never met before, Dr Provider name locked. , told me that, yes, they had made an error, which Dr Provider name locked. and his PA wouldn't admit to the first two times. He fixed the error and handed me a PHYSICAL PRESCRIPTION for it. Then the office manager came in told me they wouldn't me any longer because I had gotten frustrated with them and yelled at the medical assistant and other staff and hung up on them because I couldn't get anyone to fix the error and care that I was in pain. After taking my break through pain med every 2 hours for 9 days to partially control my pain, I was in pain and over tired, but they had no empathy. If you use this practice, do so with caution. If they make medication errors 3 times over a few months, you have to wonder what other errors they are making. Again, the errors could have been easily fixed if I could have communicated with the doctor or PA about the errors, but the staff refused to even consider that the doctor or PA had made an error and refused to allow me to communicate with the doctor or PA unless I paid another copay and made an appointment.
- Russell D.
I am a Registered Nurse with a physician husband, so I suppose one would say we had an advantage in that we are aware of which anesthesiologist was considered to be one of the best. My statement is not meant to degrade the reputation of any other anesthesiologist on staff at the hospital we used- we just knew that he was considered to be very good. We requested him specifically for my surgery and were lucky enough to have that request honored. Such a request needs to be made as soon as you and your surgeon decide that you will be needing an operation that requires anesthesia, provided that you are scheduled far enough in advance.
That said, bear on mind that while your surgeon is busy doing the actual work of the surgery, it is the anesthesiologist that keeps a patient stable, meaning that if a patient's blood pressure goes to low (for example) it is the anesthesiologist that will be first aware and will communicate with the surgeon verbally, and then provide appropriate intervention. With Dr. Provider name locked. doing my anesthesia I felt I would be in good hands and trusted him implicitly before I was 'put under' anesthesia.
I met with Dr. Provider name locked. both before and after the surgery. He is kind, friendly, and considerate. My particular surgery was (if I remember correctly) roughly 4 hours because it was a revision of a previous hip prosthesis. It takes longer to perform a revision than it does to perform an initial hip joint replacement. I was glad that I was in the hands of someone I trusted and also glad there were no problems during my surgery. I would not hesitate to recommend Dr. Provider name locked. to anyone.
- Cynthia S.
Dr. Provider name locked. has remained essentially the same; a bit eccentric, but knowledgeable and generally a well humored physician. However, on one of my recent visits, he said something that shocked me and was absolutely inappropriate and unprofessional. As I sat in the waiting room patient's room waiting him, he entered with his typical greeting: "Hello Ms. X, how are you doing today?" as he sat down to glance through my records briefly from his position on the exam bed. I offered the standard brief update on how I had been for the last month since my last check in from the chair. He looked to me after a moment and said
"There used to be this sexy little Provider name locked. that weighed about 135..." he said flipping through my chart "...that used to come in here every month....what happened to her?"
I was so shocked that he would say such an inconsiderate thing about my weight gain that I l sat there with my mouth agape for a good 30 seconds before I explained, again, to him that since having my baby I had been suffering from a "mystery illness" that I was having exploratory surgery to address the very next week. ((Yes...I had a baby...and after having my baby I was right back to 135lbs within 3 weeks. Then I began getting very ill and Dr. Provider name locked. , my OB, nor my GP and a multitude of tests could figure out what was wrong. The exploratory surgery a week later revealed that I had an abdominal adhesion where part of my upper right side intestines was attached to my uterus..likely occurring during the C-section...it had to be separated)) I had only mentioned to him how tired I was, how much pain I was having in my upper right side, and how constantly physically ill I was monthly for over 2 years...how absolutely dare he have the audacity to sit there and say how I used to be "sexy" before I gained 40lbs. I guess the look on my face told him just how far over the line he had stepped because he quickly added in: "I have plenty of older, over-weight women coming in here complaining of back and knee pain and if they had done something about it when they were your age..they wouldn't even be in here now..."
Well...that was shock number 1 for the "new" office style they are going with. It literally took me the full next month to calm down about that, I almost never returned to his office after such a humiliation....but I took a deep breath, told myself he likely had a bad day and just tried to let it roll off my back. So eventually a time came where I learned I would be moving thousands of miles away and I would have to leave the office. I told Dr. Provider name locked. about this and we spoke many times about it over the months prior to my move. On what I knew would be my next to last visit, I asked about how to have my records transferred from his office to a new doctor where I was moving...I didn't know who I would be with yet of course...so I was told to simply call when I selected a new doctor and they would fax the documents on over. Sounded Provider name locked. enough! Well the time came for my last appointment and...surprise...it had to be cancelled and rescheduled. When I called to reschedule, I explained to the receptionist that I absolutely needed to see Dr. Provider name locked. as it would be my last appointment with him before I moved in two weeks. Oh? Well...he's booked solid for next week and then will be gone for the entire week after that!
I again inquired about how to handle my records being transferred; should I just come get them? Could they mail them to my new home? Would they fax them to the new doctor? Again I was told "Just call when you know who your new doctor is and we'll take care of it!" After the insurance fiasco I should have known to just go get them, in my hand, and hand bring them to the new doctor myself....but I trusted them given every single other doctor I had told me the exact same thing.
Here I am in my new home now, I selected a doctor and made my appointment. (My son's records have already been sent to me, by the way, on CD since I had not selected a pediatrician at the time we had the last appt...no hassle...just here's my address and...oh look! here's the envelope from them with a cd in it!) With the information for the new clinic in hand, I called Dr. Provider name locked. 's office this morning to request the faxing of my records as promised. The first lady I spoke to on the phone said "No problem! Can you hold on just a second?" Sure! ...well...10 minutes later a new lady answers and I tell her I had been put on hold while trying to get my records faxed...she asked if I had been disconnected and I told her no that I had just been on hold for a good while (assuming the phone rang again since it had been so long)...she then puts me on hold for a moment, then comes back and starts explaining that my medical records are kept with some third party company and not in the office. ...? Wait..what? And that I will have to PAY this third party company to have them sent to the new doctor. ...? But...I could get around paying them anything if I just had the other doctor's office call Dr. Provider name locked. 's office and request the records themselves..then it would be free for me! ...wait...what? I told her I was just told to call them and they would fax them once I knew who I was seeing and that none of this sounded familiar to me. She said she was new but that's the way they did it! As politely as I could I let her know that I was told something different and since she was new maybe there was a different way they did this that she wasn't aware of and I asked to speak to someone in medical records.
And here the real fun began...I had the "privilege" of speaking to Provider name locked. . Provider name locked. needed to tell me "NO ONE IN THIS OFFICE TOLD YOU THAT! WHO WAS IT? WHAT WAS THEIR NAME? WHEN WAS THIS?"...yes..she was yelling like a banshee into the phone for no reason other than I inquired why I was told one thing before I left and now that I was thousands of miles away I was being given a completely different story. I also told her of my other doctor's doing the same thing and following through. Her response was the standard "healthcare professional that doesn't know the actual answers response" "HIPAA" requires a signed release. Anyone that has read HIPAA knows that the signed releases are for when the records are being released to an individual (including yourself) and not when being sent to a new doctor treating the individual... (You can look this up on HHS.gov under the FAQ) Her wording for this was "I REALLY don't BELIEVE THAT ALL YOUR DOCTORS BROKE THE LAW!" Rather than try to educate someone who felt the need to call me a liar and raise their voice to me like I was her child I asked to speak to Dr. Provider name locked. . "No...he's in clinic so to bad." was her "mature" response. I asked to leave a message for him to call me back. But of course she's not going to do that so she says "You can talk to the office manager....oh..wait...she's in clinic too!" Provider name locked. taunted me, obviously. So I said that was fine and to have her call me and I left my number. A few hours later, Provider name locked. (the "office manager") called me back. The phone kept strangely disconnecting on her end each time I attempted to start to explain the situation. Strangely she made no effort to call me back...I had to call her back 3 times. Each time there were no issues with me speaking to the secretary or waiting on hold until Provider name locked. answered again...but moments into my explanation...click! The third time I called, she answered the call with "You better make it quick." I laughed in the hopes she was making fun of some issue the lines were having but I am pretty sure the issue was she thought if she just kept hanging up, I wouldn't keep calling back. I tried to explain to her, again, what I had been told and that all my other doctor's were doing the same thing, faxing the records to new doctors when I called and I once more got the "I don't, for a minute, believe that." I told her I did not appreciate being called a liar and she actually started yelling! "I NEVER CALLED YOU A LIAR! WHEN DID I SAY YOU WERE LYING?" I started to answer..she interrupted "WHEN DID I SAY YOU WERE LYING?" again I tried to answer her but she just kept yelling...apparently I found out why the secretaries think they can speak to patients that way...given the office manager does it! When I finally was able to get a word in Provider name locked. wise I told her that was no way to speak to and treat a patient (mind you I had been there for over 5 years now....) and she said "You have a nice day..." and went to hang up on me. I informed her I wasn't finished, that I wanted to leave a message for Dr. Provider name locked. to call me when he got out of clinic...she didn't even let me finish that sentence before saying "WELL I'M FINISHED WITH YOU, SWEETY. BUH BYE NOW!" so I spoke up firmly and informed her I needed to speak to Dr Provider name locked. when he got out of clinic and I wanted a message left for him to call me.
Her Provider name locked. was "UH Provider name locked. BUHBYE. BYE BYE NOW" in a mocking Provider name locked. as I said "I need to leave him a number to reach me at for you to take down" to which she responded so professionally with "I HAVE YOUR NUMBER. I CALLED YOU SWEETY." and hung up! Cause..you know...a person might never have a second number that may need to be called instead of the daytime one you were given....
Hands down, if you have any other choice in Columbus or even can drive to the surrounding areas...the drive is worth it to go to a clinic that will respect you. While this clinic was once a good choice, it has fallen under management that doesn't know the laws, doesn't respect it's clients, and is to lazy to be bothered with even greeting you when you walk up to the front desk.
UPDATE: They never called back..at all! It has been over 30 days now with bi-weekly requests from my new doctor to receive the records with no compliance. I have reported them to the HHS for HIPPA violations.
- Jaime H.