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Awning Installation reviews in Long Beach

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  • Great!  As with our experience in 2014, Provider name locked. was awesome to work with. His wife, Provider name locked. , took great care of us in placing the order and scheduling. Provider name locked. and his crew were on-time, professional, efficient, and great.  I'd highly recommend them to anyone looking for awnings or exterior solar shades.
    - James L.
  • The Good:  The installation was fast.  The quality of the product is great.  Salesman showed up right on time.
    The not-so-good: Salesman said the office would contact me in 2 or 3 business days to set up the installation which was 3-4 weeks out.  The salesman requested 1/2 the quoted amount as a deposit. When 3 business days passed and I didn't get a call I called them.  I was told that the installation is 3-4 weeks out and that there was nothing to call me about since my salesman already told me that.  Provider name locked. ?  I pushed back to what the salesman said and she put me off to say a manager would call me.  Manager did call me but was surprised that I expected a call on installation prior to a few days before they would install when it was 3-4 weeks out.  Really? So they weren't going to follow up on this order that was half paid for until nearly a month later?   I expected what the salesman told me and you have $800 of my money so a follow up in a few days was reasonable service to expect. 
    A couple more weeks went call came... and I had to call again to find out about installation. I was told what stage the production was at and that it would be about another week.  In about 10 days I had to call again.  I was stern with the receptionist about my expectations and frustration of not being kept informed about my order but she just kept her cool and repeated her script.  Manager called me same day to set installation date. 
    When they were not showing up 1/2 hour after the time promised on installation date, I called and was told they have a flat tire and can't make it.  No one called me to tell me that.  Really?  Cell phones and all and you don't call a client you know is waiting when you get a flat? 
    After delivering a few stern words about having to rearrange our schedules to be there for installation, I got an installation date for the next day.  They were on time and it went great.  The product is very good.  My house looks pretty with the awnings.  I was relieved.
    Upon paying the balance to the installer he told me the office would mail me a paid-in-full receipt and a warranty certificate.  That was on 6-27-14 and as of today, 7-17-14 I have neither.  When I called for my receipt and warranty the person that answered just didn't seem to care that I was miffed about all the follow up that fell on me to do. 
    So all in all the product and installation is really good.  If you don't mind doing all the administrative follow up then go ahead and use this company.  Just don't expect them to keep you informed in a proactive manner.
    - Patricia L.
  • The price for purchasing the awning and installing was lower than anticipated. The delivery schedule was longer than anticipated. I was told it would be 3 weeks and it was more like 5 weeks. I don't know if the problem was with the manufacturer or Coast. I was not given notice of a delay, and when I finally called they said they would install it the following Tuesday, but I got no confirmation. Finally on Friday when I was ready to call them, they called and we agreed on a date the following week.
    The technician was very professional, very friendly, and did the job in a timely manner of getting it installed and then showing me how it operated. However, when I placed the order I wanted and paid for electrical work ($150) to get an external box added for the motorized plug. After it was installed I noticed that the box was not installed and the motor was plugged into a different outlet.
    The technician was not aware of the order to install the box, and it turns out the motor was ordered for the wrong side of the awning to accommodate the location of the box. 
    I had also asked for a new garage door opener receiver due to interference with the Provider name locked. facilities radio communication causing my garage door opener to work with great difficulty. We discussed several options and I agreed to installing a new opener at a cost of $350.00 for the opener and the installation.
    He agreed to come out the following Friday am and was prompt and installed the power outlet, moved the motor around and installed the opener. It has worked perfectly so the option chosen was the best.
    The few bumps were not serious enough to cause me to not want to use them again or to not recommend them.
    - Patrick M.
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Awning Companies in Long Beach

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