Find Top-Rated Las Vegas Musical Instrument Repair Shops
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I had to make a quick run to their store about 20 minutes before closing to pick up some valve oil for my instrument (I'm a brass player). Walked into the shop (which is very clean and has a beautiful decor), and was greeted by one of the employees (an older guy - probably the manager that day). Told him what I wanted, and what ensued was a dialogue critiquing my choice of valve oils (Provider name locked. Case). He compared the brand I wanted to buy (Provider name locked. Case) to lamp oils - which I found a bit rude. He also made a small plug for their top brand, Blue Juice, which I told him I was not a fan of and preferred to buy Provider name locked. Case.
Having some experience in customer service myself I found that he was very rude and I would rather drive downtown to Provider name locked. Ash to pick up my music supplies then go here
- Richard L.
I found Provider name locked. online after recently moving to the Provider name locked. area. My Provider name locked. 6018 needed some work, the neck had a dead spot. Provider name locked. was able to work on it right away and went beyond what the normal shop would do. He adjusted the neck, filed some frets and more and gave recommendations about how to care for these instruments in this climate. I got the guitar back very quickly and would definitely recommend him to anyone looking for high quality care and work. My other guitar's will be in soon to get some TLC.- Chris L.
Before I sent the instrument the company told me in an e-mail, after an extensive phone consultation, that it would take them anywhere from six weeks to six months, tops! After I sent the guitar to them I never received any notice confirming that the instrument (which is worth several thousand dollars) arrived safely. In fact, I never received any correspondence at all for for the next year and a half (plus) about the status of the instrument at any time whatsoever unless I first called and left a message or e-mailed the shop. FINALLY, after very nearly two years(!) I got the instrument back.
I mailed the guitar on May 15th, 2009 and did not get the guitar back until January 31st of 2011. It was there for over 20 months; more than 3 times the maximum estimated turn-around. Though the shop did replace the pickup and pick guard, and perform a good fret job on the instrument there is a large (nearly the size of my pinky) scratch near my sound hole that was not there when I sent the guitar. It looks like a sanding tool hit the finish or some such blunder. I am extremely disappointed to find damage to this instrument where there was none before. Though the new frets feel nice, the 2 flat screws that adjust the action on the bridge were still covered with corrosion. As I have easily scraped some of this off with the Provider name locked. of my pick, and considering that the instrument was in that shop for well over a year and a half, I am amazed that nobody bothered to take them off and polish them up for me. It would have taken all of 3 minutes. And I did pay for it (a general cleaning up), according to their quote. Also, the underside and bottom Provider name locked. of the chrome tailpiece were covered with the same corrosion that was there when I sent it. Although I paid for an "overall cleaning" it came back nearly as dirty in the aforementioned areas as it was when it left my hands. In addition, the screw hole underneath the neck where the old, larger pickup was taken off was not filled in. Just a big hole there now. To add insult to injury, when I opened the box containing the guitar I found my guitar case covered in what looked like 20 months worth of shop dust. No person there could be bothered to take a rag or damp sponge and clean my guitar case before they shipped it back to me? I had to take it out of the house and sponge it off myself because it was getting all over my living room rug.
To be fair, the shop manager (Provider name locked. ) offered to pay for the round trip shipping so the shop could take care of the aforementioned issues but I decided against sending it as I have no trust in the shop at this point and I've gone without the instrument far too long. This is hardly a restoration. It is, quite frankly, the shabbiest excuse of work that's ever been done for me. After over 20 months and almost $1,800.00 later I find myself very, very disappointed with the whole interaction and feeling quite cheated and disrespected. Avoid this company! Find craftsmen elsewhere who respect their customers!!- Dave D.