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Deck Cleaning reviews in Las Vegas

  • C
    Desert Valley Roofing LLC
    Our balcony had water damage but have not been able to find anyone who could fix it. We talked to several roofing companies who told us to contact a roofing company that could repair decking. This company was the first company that said they could repair it. They called it a "Walking Deck Repair." To keep a long story short, the job was finished correctly. My peeves about it were dealing with the office and scheduling. I was told it would be 3-4 visits for the project. They completed it in 4 visits (the first was all day, the 2nd and 3rd were about 2-3 hours, and the 4th visit was them just coming to remove tape and make sure it dried nicely). I only had notification of them coming for 1 of 4 visits and I only knew because I happened to call the day before to ask when they were coming. From the first visit to the final visit, I think it took 3 weeks. I was a bit frustrated with the scheduling process but the actual guys performing the work did a nice job and they were very polite. Since they are the only company I could find in Vegas to repair a balcony, I would recommend them for balcony repair, but would be sure to tell people to be patient with the scheduling.
    - Sofia R.
  • F
    Artcon Inc
    I should have heeded the warning signs.  The sales guy was supposed to be here at 1:00...at 2:00 I texted him and asked if he was going to show up...He finally showed up at 2:30!!  I'll know better next time...but he showed up and gave us a quote, and we went with it.  Our own fault.
    They promised a specific start date.  
    They came on the agreed upon date and removed the pavers and poured the concrete.  No problems there, they came on time did a decent job at standard concrete.  
    Two weeks after they poured the concrete (which is when they said they would be back to do the pool decking)...we get a phone call that stated they would be there the following week to do the pool decking.  Nope...you said two weeks..we're holding you to it..so my husband had to call the sales guy and be a jerk..but they came when they originally promised
    .  
    Then they come to do the pool decking and a nightmare it soon became.  Absolutely horrible job!  Trowel marks, uneven, inconsistent patterns because of the amount of pool decking they used, holes where the concrete didn't meet the existing concrete..I have pictures, it was horrible.  So, after attempts to reach the sales guy John, my husband called the main number.  They wouldn't even discuss anything with him.  They just told him he had to talk to the sales guy.  
    We finally get them to agree to come out and re-do the whole pool decking (which needed to be done, there was no way repairs would work).   We did find out the reason the job was so bad...it was a new guy with little experience that they sent to do our job!!  Lucky us!!
    The guys show up with a little sander saying they were going to repair the spots!!  What a joke!  We're talking about $6000-455 square feet worth of area.  The whole thing was a mess...not just "spots"!!!  
    Then the guys leave to go get the grinder after my husband had to call the sales guy again.  The guys come back with a grinder and grind the whole thing off and start over.  This time...I watched from start to finish! 
    So, after they put the spray decking on half of the area they had to quit because of high winds.  They came back the next day to finish.  
    After they left that same day,I looked at one of the holes where the concrete didn't match up..and it was a hole the size of a 50 cent piece..but they had already sprayed it with spray decking and didnt fix the hole first..  I asked the guy if they were going to fix it and he said oh yes he would fix it, he missed it!!    He then went and sprayed spray decking in the hole!!
    They got finished, came and got me to come look at it...there were areas with no paint, the hole was still there..they didn't clean the seams out well enough and painted over rocks that were in the seams...so then the worker told me that he came and got me too soon...that they would touch up the areas and come and get me again!  
    The last time I looked at it when he came and got me, it looked ok.(I think they fixed the hole, maybe by filling hole with spray decking and paint)..but I wanted to look at it again after they left..well that didn't get to happen!
    Within 15 minutes of the workers leaving and before I could really look at it...the sales guy was here to get the final check!!  He looked at it...told me it looked perfect to him and gave me one excuse after another of why there were holes in the areas of concrete where they matched it up to the existing deck, etc...but that the whole thing had gone on long enough and he was here to get the check!  I wanted my husband to be able to look at it first, but that didn't get to happen.  The job was done according to the sales guys satisfaction and he wanted his money!  We had every intention of paying the total amount due, but once it was completed to our satisfaction. 
      
    Before they finished the job, because they had to re-do the whole thing, .they sent us a bill, for the final amount due...  The bill was dated 7/27...the envelope was dated 7/28 and the due date was 7/30.  With 33% interest due on amounts more than 1 day late!!!  They just finished the deck today 8/7!  (I'm sure they have a reason for this, but how would it even have been possible to get the payment in on the 30th..when the bill was mailed on the 28th..probably didn't even get into my mailbox until the evening of the 30th...so at that point it's already late??!!
    Anyway, I paid them...they are done...gone..and thank goodness!  I will just add this...
      
    I wish I would have seen the "F" rating from someone else, before I contacted them..  I just looked today and saw the "F" rating.  
    They trashed my pool....twice!  Its been a nightmare trying to clean a!l the debris and dust out of my pool..and I asked the sales guy about it BEFORE they did it and he said it would be no problem, they would cover everything up!!!  No, they didn't!
    They laid plastic wrap (very thin painters plastic I'm guessing) on top of the pool about a foot in...Then when they pulled the plastic wrap up...all the crap just slid right into the pool.  I saw it happen.  They sprayed decking on my pavers, on my pool walls, on my plants.  
    In my opinion, they charge a high price for very low quality of work.  It seems like they cheap out on the amount of spray decking they use..it can't even compare to my original spray decking..and it doesn't even look close.....their equipment kept malfunctioning while spraying the spray decking on..it kept clogging.
    - Denise P.
  • A
    WESTDECK CONCRETE COATING
    Arrived on time. Professionally removed old surface. Applied bonding material. Next day applied new cool deck surface around pool. Went as expected, quickly and professionally. Very competitive pricing.
    Product shinier than expected but became matte after time.
    - Claire A H.
  • A
    Adams Pool Solutions
    I got two quotes from the two highest rated pool companies here on Angies List and both were very comparable.  Decided to go with Adam's Pool Solutions because overall they were about 500 dollars less overall for the whole project of the pool and the deck.  TJ came out to meet me and was on time and very professional, and a very likeable guy.  The pool needed to be replastered as it was on the older side and the bottom had begun to bubble and peel up.  The deck was looking a bit rough, you could see down to the concrete in places and there were several noticeable cracks.  I'm very happy with the final result, as it is pretty much exactly what I was hoping it would be.  They even replaced a lot of my broken pop-up jets and replaced my drain covers with the latest and greatest.  They included some tiles on the steps on the pools so now you can have a better idea of where there are steps in the pool.  (Much safer that way.)  The deck looks new, and TJ helped my wife pick a great color for the deck and the pool tile.
    The main warning to prospective buyers is that you must understand that it is a construction project and you must be patient with the scheduling aspect of things, which my wife found very frustrating.  They are a very busy company, and we had to wait over a month from when we signed the contract to when they could start. (We knew this).  Then when they start the use a team approach, so when one team completes their job then the next team can come in.  If there is weather then a team can get delayed and it just may take a lot longer to complete the project than you would like.  From when they started to the time the last crew came it was over a month.  Nothing unexpected really but some people may be expecting something different. 
    Overall great job though, nice people and a good end result. 
    - Glenn C.
  • A
    Tiburon Construction
    The demolition work was done neatly and efficently.  The rebuild was well done, found and fixed some deficencies of the original construction.  Clean-up was thorough.  Very happy with the work and price, would use them again.
    - Peter Z.
  • A
    AllPro Painters
    The team was very professional and clean. In the beginning they covered all doors, windows and the pool.
    Then they power washed the house. After repairing the broken stucco they painted the fascia, house and the pool deck.
    The pool deck was not sprayed, but painted manually. In order to avoid a mess in our pool.
    One chosen color around our garage didn't match. We decided to take to another color. They repainted it for free.
    The color of the front door also didn't match. For a little extra payment. they did it too.
    In three days the job was done.
    - Thomas H.
  • A
    Artcon Inc
    I have used them twice in the past. I used them in June, 2011 and recently, couple of weeks ago. It was like a texture painted concrete they did. We purchased a house which was 10 years old and so they re-did the concrete to make it look nice and new. They also did something like a concrete garage. They put coding on it which looks like paint and paint chips and stuff. They also resurfaced the deck outside the pool. Overall their service was very good. They were expensive, but I think they did a good job. I recommend them to friends and family members. They did everything I asked them to do. The only issue I had with them was that they didn't come when I had asked them to come.
    - john b.
  • F
    Artcon Inc
    I am waiting from a response from the Contractor's board and the Better Business Bureau. As of today I haven't heard back yet but the complaints were filed last week, I'm assuming it is to soon.

    UPDATE: This is an update on ARTCON, they responded to my complaint with the BBB stating that their supplier and manufacturer did a temperature test and concluded that the spraydeck was cooling the concrete a difference in average of 15 degrees from the bare concrete in the driveway. The problem with that response is I don't know what driveway they are referring to, they never came to my residence and did any testing, never happened, in fact this is the first I heard of that happening. I responded to the BBB asking them to have Artcon produce a report or any evidence that anyone ever came to my home and did any testing. If they do it will be a report that they created as the were never here. I am waiting for the Contractors board to come out. in classic Artcon fashion they state in their response to the BBB that all the complaints they have on google/Yelp are from people who refused to pay, really ? I spoke to a person on that list and that is absolutely not the case, I suggest you read their reviews closely before dealing with this company. Google Artcon reviews.
    - arthur v.
  • A
    Artcon Inc
    They were fabulous, they did a beautiful job, and they cleaned up after themselves. The deck looks spectacular to the point that we are also going to have them do a concrete wall for me. I am waiting for them to come back and do the wall. I would tell other members that I would recommend them anytime, any day and anywhere. I am going to use them again in the next two weeks.
    - susan j s.
  • A
    Artcon Inc
    Artcon was sub-contracted by Mauri Landscaping to build extensions and pathways, and to resurface the pool deck.

    Our first contact with with a young salesman named John, who met with us, described what would be entailed in the project, and he took measurements of the affected areas. Because we were, at that point, also contemplating adding height to existing block perimeter walls, he examined and measured those as well. At his request, we provided him with property code, HOA CCand R, and permit information for this property for his engineers to review.

    When we did not hear back as expected, we called and spoke with the VP and co-owner of the company, Dave Williams, who reminded us that John had gone on vacation. Since John was away, we re-sent information to Dave, then he came out and re-measured the property, and provided us with more information about the project. Two days later Dave called with bad news about our perimeter walls -- the engineer had determined they cannot be raised above the present level (5') without completely demolishing and rebuilding the walls. At least we had a definitive answer about that.

    After the Mauri project got through its initial demo phase, the Artcon crew arrived and in one day built all the forms for the concrete. The concrete was poured the next morning. The following day the forms were removed, drains were installed, and then work began on the pool deck resurface. At one point during the power washing, one worker had some trouble with his equipment and it blew a breaker; once we re-set the breaker power was back on, but unfortunately his equipment was out of commission. Despite this hitch, the deck preparation was finished by the end of the day. The following day the new surface was applied, and after 24 hours it was good to go.

    The only minor problem we had with the design was where we should have had concrete poured to replace a section of existing concrete curbing near one oasis; it happened one other place, but we happened to catch and fix that one.

    Mauri Landscapes' crew cooperated beautifully with Artcon's crew in preparing the area where concrete would be poured, and in not creating a flying debris problem after the epoxy deck surface was applied.

    The new deck surface looks fantastic and is cool on bare feet. It has given us a lot more lounge area near the pool, where we can also dine comfortably out in the open where it is cooler at night, instead of beneath the patio overhang which retains heat during the hot summer months.

    The unexpected gem of this job was the pathway leading from the patio to front gate and the mechanical equipment. What was previously a dirt area beside an overgrown planter, and where the equipment sat on a small pad but the path to it was dirt, rocky and very uneven to walk on, we now have a solid 3' wide concrete path for much safer and easier access to the gate and the equipment, which will make maintenance and operation much easier and more pleasant.

    I commend Artcon on their responsiveness of communication, despite the initial minor delay, which was really our fault for not providing the information before John went on vacation. We even needed to call with a question over the Labor Day weekend and they got back to us right away! (We thought they accidentally covered pool valves; it turned out the Mauri crew chief rerouted it but did not point it out to us.) The minor design glitch concerning the concrete curbing is not their fault; we and/or Mauri should have been clearer about that in the first place, although having fixed one, it would have been nice if they'd realized it was going to be the same problem with the other oasis. So they get an A, not and A+.

    Overall, Artcon did a great job for us. We are very satisfied with how the job turned out. The plan proceeded on schedule and on budget, and Artcon provided high quality workmanship. We would not hesitate to recommend Artcon to other Las Vegas homeowners.
    - Jeannie C.
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Deck Cleaning Services in Las Vegas

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