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Enclosed is the letter I wrote to the parent company of the dealership. I t explains how amazing this company is.
I am writing to you today to tell you a story. A true story.
A love story. Between me and the Provider name locked. Auto Group. Yes, you read that right.
It started in 2009 when I bought a used 2006 Audi A4 from Provider name locked. Chevy. I
had just moved to Las Vegas and had never heard of Provider name locked. . The car had 22,000
miles on it and I went to 'the' Audi dealer next to Provider name locked. Chevy and bought
the manufacturer's extended warranty. Even though I hadn't bought the car
there, your Audi employees were wonderful! They were so warm and professional;
so much so that when it came time to buy another car, I knew I'd buy from a
Provider name locked. dealership.
A year later I wanted an additional car. I'd had many
Cadillacs so naturally I went to your Cadillac Saab dealership. There I met Provider name locked.
Provider name locked. . I wound up buying a new 2010 Saab convertible and took out a loan via your
dealership to pay for it. As we both now know, buying a Saab was a mistake.
During the first year and a half that the company was still in business and my
Saab extended warranty was still in effect, I had numerous air conditioner
breakdowns. All were covered by that warranty. Then Saab went under and my
warranty wasn't worth anything. Until March 15, 2013, I paid for that Saab's
numerous repairs out of my own pocket.
During that time, I wrote a letter to the general manager of
the Cadillac Saab dealership explaining that I felt I shouldn't have to bear
the Provider name locked. of the cost of repairs all by myself. He assigned my case to the
finance manager and many of repairs were done at your cost. Not many dealers
would do that. I was very grateful. Both Provider name locked. , the GM and the finance
manager were very nice and they all went out of their way to help me.
When I finally had enough of the Saab's poor quality and
wanted out, I called Provider name locked. and asked her if she could find me a new Provider name locked. BRZ.
She directed me to Provider name locked. . I bought a new 2013 BRZ for cash. What
happened to the balance of the loan on my Saab? On March 15, 2013, I still owed
approx $22,000. Provider name locked. paid off my loan. The GM of the Saab dealership did
this for me. WOW! Really? That was so amazing. All I had to do was pay for the
BRZ and all was well in my world. And it was. And you had a VERY LOYAL
If this was the end of the story I could say thanks and
promise to buy all of the rest of my cars from Provider name locked. . don't worry. I will.
BUT, this is far from the end of the story. I want you to know what an amazing
group of employees you really have. And what horrible luck I have with cars.
Four days short of eighteen months with my 2013 BRZ the
check engine light came on. The transmission had sporadically clunked and
lurched when shifting from second down into first gear. I let the service tech
know about it when I brought it in. A few hours later I got the car back; no
one could duplicate the transmission bucking and clunking. So I went home. The
next morning, the check engine light came on again and transmission had the
same problems. I bought my boyfriend with me and I asked him to go on a test
ride with the service Director, Provider name locked. Mnatsakanyan. They both experienced the
transmission problem in the first quarter mile. Provider name locked. gave me a loaner and kept
my car for twenty two days.
I picked it up late on a Saturday afternoon and parked it
the Flamingo. I would leave it there till Wednesday-I had a three day
tournament and never left the casino until it was time to go home. On the way
home, the car was better than ever! Fast! Peppy! No problems!
On Thursday when I started it, the check engine light came
on and the transmission bucked and clunked. Off it went, again. I gave it to
Provider name locked. on October 29 for the second time. On November 4, 2014, I was getting tired
of waiting for the part on back order and tired of Provider name locked. receiving defective
parts. I asked Provider name locked. what I had to do to get a different car. He said he'd ask
Bill Provider name locked. if that would be possible.
Provider name locked. must have been very persuasive. On Wednesday, November
12, 2014, I took delivery of a 2015 Provider name locked. BRZ at no cost. I can't tell you how
appreciative I am for the work Provider name locked. did on my behalf. His commitment to customer
satisfaction is beyond anything I ever thought anyone would do for me.
These days all anyone ever seems to do is complain about big
corporations. I know Provider name locked. is a family company and is also a big corporation.
If more people shared their feel good stories with others and with the companies
that did the right thing and went above and beyond for their customers, there
wouldn't be such an air of distrust between consumers and corporate America.
I want to tell you I love Provider name locked. Auto Group and you have a
customer for life!
I am an Angie's List member. I nominated your Saab
dealership a long time ago for their Page of Happiness for helping me with the
off warranty repairs; I'm going to share this story with them now, too! You
should be proud to be a member of the Provider name locked. Auto Group! I'm proud to be one
of your customers!
Provider name locked.- Jane G.
When I went to look at and purchase my 1970 Buick GS455 at Provider name locked. in TX, I knew I was buying a used car. I knew there were risks involved. The engine wasn't new and the car could break down on my return home, but I love to drive and took the risk. The "professionals" at Provider name locked. supposedly went through the car and checked the tire pressure, oil and other fluids. Since they have staff mechanics, I assumed they do this for a living and would do a good job. Wrong assumption. 400 miles into the trip I ended up with a seized engine due to a lack of oil, with zero oil light (it doesn't work) or signs of any leak (I crawled under the car) or smoke from the exhaust. When I checked the oil, I knew immediately that it was the wrong dipstick. Once I researched the part number on the installed dipstick;it turned out to be for a late 60's/70's small block Chevy engine. When I left with the car I knew the battery was questionable and I ended up replacing the starter and battery to be sure that was not the issue; eventually spending over a $1000 towing the car home. Once safe in my garage I drained and measured the oil. After having added a quart it measured out to just over 2 quarts. The professionals at Provider name locked. were negligent in not knowing the dipstick was incorrect; obvious by the fact it did not seat properly when inserted. I was very reasonable in asking them to refund a portion of my added costs incurred to repair the vehicle because I understand that the car was used and the engine was not guaranteed to be perfect; however, had they been diligently doing their job, this would not have happened only 400 miles down the road. They refused on the basis of "as is" and Texas has no applicable laws for used car sales. Unfortunately, I know they may have your dream car and you will have to deal with them. I simply encourage you to hire your own independent mechanic to do a thorough check because their staff obviously does not value the buyers or the sellers enough to know about the cars they are working on and selling.
- Michael G.
Best car buying experience I've ever had, no nonsense and yet, 3 months later we still do not have the title (we paid cash) to our vehicle due to a typographical error on their part.
- Brian F.