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I will grant you that calling a body shop about repainting a refrigerator is going to be frustrating. Several body shops wouldn't consider it and if that is what Provider name locked. had done, I would have understood. However, over two separate occasions, we talked to him on the phone, emailed him the pictures of the refrigerator, and then heard nothing. When I talked to him on at the start of the second go around, he said he had faxed an estimate to my husband, but my husband hadn't given him a fax number! The second time around when we hadn't heard from him, I called him and he finally said that they would have to charge $1,000 to do the job. I thanked him and told him that we had a lower bid than that already (which we do). He seemed surprised to hear that we weren't stuck with having to work with him! Again, my biggest frustration is that twice Provider name locked. was called, emailed and then contacted again. If he had just said that he wasn't interested from the start, it wouldn't have been a problem. But we spent at least two weeks across the two interactions waiting for an estimate that never came. Thank goodness we have another body shop in town who is professional, responsive, and honest.- HEIDI S.