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Property Management reviews in Kansas City
Real People ~ Real Reviews ~ Real Results
Initially when we signed on with this company we felt very good about the services they provided. Home4Rent had
separate rental agreement riders (e.g. hardwood floor rider that included care, products, floor protection from furniture, etc) in addition to their lease agreement. They claimed they were the best in Provider name locked. City and brought over 25 years of experience. We were assigned an excellent property manager who was very responsive, kept us informed and let us know about any
problems or issues that arose with the property...then he quit to take another job. In the meantime there was only one person assigned to manage/respond to all their property owners. Eventually a new property manager was hired and he was a shining candle in an otherwise dismal service front we
had begun to experience from Home4Rent.
A second, and even more disturbing component to Home4Rent's business model is that all the key positions and aspects of the company are filled with family members. So for example, Ms. Provider name locked. is the owner of Home4Rent and her daughter, Provider name locked. , is the Director of Client Care. Home4Rent uses a home repair company almost exclusively for repairs and fix-it services at all the properties it manages and this company is owned by none other than Provider name locked. 's husband. These familial and somewhat incestuous business relationships presented problems for property owners such as nepotism, lack of accountability and somewhat sketchy business practices related to the repair services.
In 2013, we started noticing what I will refer to as "cracks in the foundation of their service". While we received good customer service from the property manager assigned to us (not a family member), email questions or calls to the Director of Client Care would take days or sometimes a week to receive an answer. Towards the end of the working relationship the customer service response time from the Director of Client Care was terrible. So bad, in fact that in one instance after requesting Provider name locked. information, it took 5 emails and 4 phone calls over a span of 18 days just to get a response. Only after involving the owner (the client care director's mother), Provider name locked. , via a CC email did we receive a response to our question. Because the Director of Client Care was the owner’s daughter, there was no accountability or corrective action taken for
such poor performance.
Early in the working relationship we had asked Mr. Provider name locked. , owner of the fix-it and repair services used by Home4Rent, to
price out a couple of items for repair at the rental house. The cost was exorbitant, we declined the service and subsequently used our own vendor to complete the work. Almost a year later, we suddenly noticed a large expense appear on our owner’s statement for repairs. After inquiring we were told it was for some alleged work done at the house almost one year prior that was never invoiced. Upon inquiry it turned out it was for the work that was never performed. The property manager who would have remembered had unfortunately left Home4Rent . Luckily we had saved email correspondence related to this situation and only after many phone conversations and emails did they very reluctantly remove this charge.
In August 2013 we gave notice to Home4Rent that we were terminating our working relationship effective 9/2013. Our property manager informed us that he also was leaving the company but assured us he would put the wheels in motion to process out the request and any final funds due us. In his last email he let us know this request had been done with management. Fifteen days later in the month of October we receive an owner’s statement where Home4Rent continued to charge us for property management services. This took an additional effort to remedy and a threat of legal action to
have the funds owed in back rent and reserves returned to us.
Bottom line, anyone looking for a property management company should steer clear of Home4Rent and all its subsidiaries. We found a wonderful new property management company called 33rd and Company and have never looked back.
- Steven B.
There are almost no words for how pleased we are with Provider name locked. . It is a MN based company that recently opened an office in the Provider name locked. City region. The owners, property managers and staff are second to none in our book! Provider name locked. staff are incredibly responsive and no question seems to be too big or small for them to handle. Provider name locked. has a tried and true method of vetting properties and only offer top notch rentals. From start to finish the process was like clockwork and they communicated very closely with us to ensure we were happy with how things were being handled. The property manager initially met with us, presented detailed information and explanations of Provider name locked. 's contracts and processes. She toured our rental from top to bottom, made recommendations for a few improvements, advertised, showed and screened potential tenants, handled the negotiations (with our input) and very quickly found a wonderful tenant.
We live in the same neighborhood as our rental and making sure the property stays well maintained and finding tenants who are good neighbors was important to us. We wanted to maintain our distance from the daily property management issues even though we live so close. Provider name locked. took care of it all and we can't say enough great things about them. Unlike our past experiences with a well-known property management company in KC, now with Provider name locked. we never worry about issues or problems with our rental anymore!
If you have a rental property or are looking for high quality service from a reputable property management firm, look no further than Provider name locked. . They are the best and have many real estate and property management accreditations that are difficult to earn just to prove it. The property managers and staff are great communicators and handle every situation both efficiently and professionally.
- Steven B.
The Book Cover Summary - After 10 days on the Provider name locked. , Provider name locked. did a background check on the first person that came along. That person failed the background check for, among other things, owing back rent. Knowing this, VPM rented the home to the individual without securing the $750 deposit. They then failed to later collect the deposit and only collected rent for 3 of the 8 months the tenant lived there. As the owner I “made” $2000 in rent (after VPM’s commission) but have PAID OUT $3215. This DOES NOT include unpaid rent and only represents my out of pocket.
I’ve written only a handful of reviews in my life and they are usually for exceptional service. This is most assuredly not a positive review and the service rendered was so far below my lowest expectation that it is almost unimaginable. In fact, anyone who uses Provider name locked. after reading about my experience is a professional gambler at best. I took the time to write this so other owners would be able to make an informed choice based on a real client. For the whole tale, read on…
The Full Story
I am the owner of a small two bedroom house in Provider name locked. City, Missouri. The home is in a modest area of town, for certain, but it was clean and featured brand new carpet, paint, tile, windows, blinds & AC. In short, it was a nice little house – not a mansion, but safe and clean. Several years ago I had purchased the house as an investment and had dabbled in fixing it up. In late 2011 I moved out of town as part of a promotion and simply didn’t have the time to rent and manage a property remotely.
In mid-October 2012 I decided that I was ready to pull the trigger and hire Vopel Property Management (Provider name locked. , Primary) to rent and look after the property. To be honest, I didn't do much research on them and I didn't decide to use them because of a great referral. I decided to use them for two (stupid) reasons - they have a Provider name locked. website (props) and Provider name locked. was (initially) quick to respond. While the latter is generally a good reason to use a company, the former only means they have a good web designer - neither, as I would find, means they have sense enough to avoid renting to a deadbeat.
In late October, after no more than 10 days of 'marketing' Provider name locked. let me know that he had found a tenant. Since I hadn't had the time to rent the property it had sat vacant for a few years. Provider name locked. 's seemingly efficient ‘cash flowing’ of the property had me kicking myself for not finding someone to manage the property sooner. I didn't know it at the time but the only cash that would be "flowing" would eventually be out of my pocket.
From day one, Provider name locked. showed mind-blowing incompetence. In retrospect, my inexperience with being a ‘Landlord’ also enabled their incompetence to continue far too long, but I digress. Most people would say that failing to get the (contractually agreed to) deposit from a renter BEFORE they move in is a complete and utter fail for a property management company. Unfortunately, that is exactly what they did. Provider name locked. decided to rent to a guy who didn't have enough money to pay the first month rent AND a deposit. Having no experience in this area and knowing that VPM had done a background check on the candidate, I took Provider name locked. ’s word for it that the deposit would be forthcoming. I assumed the background check showed him as low risk candidate. I mean, what kind of buffoon would rent to someone who had a shaky background check AND not ask for a deposit? To be fair, I didn't think to ask VPM for, nor did they proactively provide the background check on the prospective tenant. After several months of late rent I finally asked for a copy. When I read it a Provider name locked. of confusion, panic and anger washed over me.
We can all agree that a background check is a good idea when screening for a new tenant...right?
From the time I signed the contract with them it was reassuring to me that Provider name locked. said they would run a background check on all applicants. What I didn't realize is that they would choose to ignore the information in that background check despite an overwhelming amount of negative information contained therein. And lest you think that the summary information was cryptic or highly technical I've provided some of the 'low points' from the report Provider name locked. ran on the ONLY tenant he screened. You tell me if this looks like someone YOU would rent to:
* Summary Box – (in Bold) Background Check Summary Result = FAILED
* Reason for failing score given as "Failed due to rental cases, owing landlord on credit, and outstanding warrant."
* Credit Score = 579
* Negative Trades (credit items with active negative Provider name locked. ) = 8; % of negative trades 89%
* Court judgments against for CREDIT reasons = 1 (2012)
* Civil cases against for RENTAL reasons = 2 (for back rent to landlord)
* Total monthly income = $2400
* Total monthly payments = $3,693
* Outstanding child support debt = $11,401
* Rental history listed as “Unverified”
I can understand needing to have softer standards for lower middle class houses but this background check would scream “Provider name locked. ’t do it!” to anyone with even a modest level of experience and intelligence. Since I Provider name locked. ’t believe Mr. Provider name locked. is unintelligent or inexperienced I am left to believe he is careless, incompetent or both.
The Price Tag
All told, the renter paid rent for three months – the first before moving in and the remaining two over the next three months. In other words, he pretty much entered a late rent status immediately. In the end the renter left owing $3750 in back rent, $450 in late fees and $472 in utilities (Provider name locked. ’s figures from a post mortem). If you add to that the $443 it cost me to evict him and the $800 to rip out the (previously new) carpet and remove a mountain of trash and debris from the house my total owed is $5915. This doesn’t include the cost of the ‘make ready’ I need to pay for to bring the house back to a rentable condition. That has been quoted as another $1500 at a minimum. I should also mention that Mr. Provider name locked. (supposedly) personally inspected the home on more than one occasion but failed to notice that there were 11 people living in the home (multiple neighbors informed me after the eviction). This is a 2 bedroom home of no more than 1000 square feet.
After all of their failings Vopel Property Management offered to pay $1000 for the clean-up of the property IF….IF they would be repaid when I collected on the renter. On the advice of an attorney I declined their token offer. Instead, I have dedicated my time to writing this Provider name locked. so other customers can avoid this unfortunate experience.
These individuals run a property management company. In my experience, they are exceedingly bad at what they do. I cannot fathom how they could have done a worse job at fulfilling their obligation to me and to my property. If you are thinking about using their service you might want to consider hiring someone else. Anyone else, actually. A cake decorator, a taxidermist, a meter maid…heck, find a hobo and offer them a few thousand dollars to trash your house and you’ll wind up in basically the same place I did.
- Allen A.