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Over 349 reviews for
Kansas City Medical Supply Stores from people just like you.

"Horrible situation. The motorized reclining chair I purchased is having problems. There is a loud metal grinding sound. When I attempt to return recliner to upright" position the headrest will jump the remaining distance to fully upright. I was told I was covered for returns/exchanges through 04/2016. Contacted reps at
who said I would need to contact Prime Mobility. When I contacted Prime was told would have to contact
. I was then told one of the reps that I was not covered for return and would have to pay return shipping out of my own pocket which I was told would be over $400.00. Still waiting for a supervisor to call back, which I'm not confident will happen.

-Susan S.

"They're very nice and helpful. This is all new to me and walked me through step by step to explain everything. I can always get a hold of someone, very nice and easy to deal with.

-Marlene L.

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Local Articles in Kansas City

Medical equipment and supplies

Medical supplies and medical equipment are designed to help you function as normally as possible while you recover from surgery, hospitalization or adjustments to physical changes in your lifestyle.

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Medical Supply Store reviews in Kansas City


I need to drink Alkaline water. We used another company in town who claimed to sell at least #8 alkaline water, but it wasn't after a couple days. I need to drink stable water so we kept looking. Found
Kansas City Medical Supply Stores Provider Name Locked
. If you go on their website, you can see their process to make their water alkaline. It keeps it stable and it's always at least an 8 or 9. Been buying our water there for a few months and are very happy. We live 50 miles out of town so we don't get delivery, but go in every other Friday and pick it up. At our first visit, another customer came out to the parking lot to tell us that she had been using their water for a while and it was very stable. They even send me a confirmation email receipt every time we buy water there.
- Surely K.

Greeted with a friendly and welcoming smile. Professional advice and individualized service throughout transaction. Informed me about new items, that would be arriving soon. Carried my purchases to the car.
Kansas City Medical Supply Stores Provider Name Locked
even phoned after the visit to tell me when new items arrived in the store
- Bettina M.

I went to
Kansas City Medical Supply Stores Provider Name Locked
not really believing I would meet with any success. However, not only do they have the tips, they carry an assortment, including the heavy duty ones that I purchased for $4...a perfectly acceptable price in my book.
I showed one of the women there how the metal tip of my
Kansas City Medical Supply Stores Provider Name Locked
was damaged. She went to the back of the store looking for a file...I was really surprised. She returned and apologized....she could only find a piece of sand paper. The she took my
Kansas City Medical Supply Stores Provider Name Locked
and began to work on it to fix it.
Can you really ask for better service than this?
On top of that, they have a very nice gift section of the store that took my wife's attention during my purchase.
I will be returning to this new found store.
By they way, this Pharmacy also rents medical supplies.
- Chris M.

After they told me what I was doing wrong, I made sure I followed their instructions and still had the same problems. When I received the first set of equipment I called them and told them it was wrong, did not receive replacements because I don't think they believed me. Received another set of equipment recently and they are still not correct. I checked the packing slips with the equipment I was first setup with and they are all different.
- Karen G.

They never called to tell mehow thing s would work with paper work and costs nor did they schedule an appointment time taht was convenient to me. Their truck driver showed up as I was preparing to leave the house for another medical appointment and expected to be allowed to
Kansas City Medical Supply Stores Provider Name Locked
in and show us how to deal with the piece of equipment. He did not make any attempt to find out when a good time for me will be.
- Mary R.

Used them as the provider for the fitting of a sleep apnea cpap machine, and the ongoing provision of related supplies (covered by medical insurance) for about 2 years (have not had any in-home visits/services)
Kansas City Medical Supply Stores Provider Name Locked
NE did well (an "A") in the initial outfitting with cpap machine and
Kansas City Medical Supply Stores Provider Name Locked
fittings. Also fine in the 1st 6 months when monitoring of usage is required by insurance, troubleshooting, and answering questions. Very accommodating in letting me go to office myself to accelerate the process. Unit is top of the line brand and masks, and includes a wireless transmitter so you don't have to deal with mailing data cards or bringing in the unit, like with some cpap providers. Also, the 2 or 3 times that pressure changes were required by physician, they promptly and accurately executed the changes requested (again, done remotely).
That said, I have rated them lower because aspects of their ongoing replenishment service has fallen short in several ways for me, getting worse and more annoying since they subcontracted the "customer contact" part of supply provision.
* Their replacement hoses are generics which I find significantly inferior in actual usage than the original brand. They
are "springier" and therefore flip around more, get caught up in bedding, and put more stress on the nose attachments enough to more frequently cause leakage that wakes the user. The original brand (ResMed) is much "slinkier", so it is much more comfortable and less obtrusive, so much so that I actually pay out of my pocket to buy the brand name myself, even though their generic would be free (via insurance) for me. Comfort matters in using a CPAP.
* Methods for setting up notification for replenishment dates was not clearly conveyed, nor was the frequency with which masks should be replaced.. After my
Kansas City Medical Supply Stores Provider Name Locked
started degrading after 6 months, it was by googling the manufacturer site that I learned that cushions should be changed every MONTH. For some reason, I was also not set up for notification of when I was eligible for re-supply.
* They have recently (?) subcontracted to another firm to provide contact calls and replenishment, in which a computer automated voice tells you "her" name is "Faith" as though it is a real person (really rubs me the wrong way) and it is difficult to get through the voice tree to reach a real person for anything but the most routine choices
* It's supposed to take up to 15 days to receive supplies, quite long as it is, but the last two times it's taken even longer than that to arrive-- right now I'm at 19 days and counting on latest order, with no delivery yet. As far as I know there's no way to track the package or expected arrival, they don't send you any email confirmation of order or shipment, for instance
- Anne B.

I was out of town at a function in CT, fortunately the machine worked well the first night, but the second night I got a thing on my screen that said “take in for repair.” I bring the machine in to the local office and the person said that they weren’t even going to look at it because it’s impossible to repair and it causes a lot of health issues. The gentleman gave me instructions for what to do. I’ve been in contact with my insurance, my doctor and
Kansas City Medical Supply Stores Provider Name Locked
. This process took about 11 days. First off, their IT system is antiquated. I called
Kansas City Medical Supply Stores Provider Name Locked
and finally ask to speak to a supervisor who finally gave me the correct information to take to my insurance company. I finally got it done, it’s not the fault of the local office, but the telephone tree and the incompetent employees at the regional level made things incredibly difficult. They are probably good at what they do if they feel like it. Just to be clear, the local office was great, but the national network is horrible. I would only use them again because my insurance requires me to.
- Herschel L.

The salesman is named
Kansas City Medical Supply Stores Provider Name Locked
. He did some high pressure sales tactics and basically forced me into this chair instead of a different model. I have had it for a year as of today and the chair has broken down. The old chair I had for 8 years and it was great. The make and model of my chair now is a Pride Jazzy ES. This chair has a poor motor. I have almost been in an accident while crossing the street in it. It turns on by itself if I reach over. I have to turn it off often since the equipment is faulty.If you go in the laundry room and the floor is slightly damp the chair slides all over. It has no traction like its on ice. Its been falling apart since day one, a screw here and a part there. When I contacted the provider about the defects of the item they give me a run around. I would not recommend this company. It took them 4 months to bring this chair to my home after purchase and when I ask them to repair the chair and provide me a loner they state that they do not have a loner. They stated they could get me one from Columbus and that it would take 5 days.

The secretary is very rude her name is
Kansas City Medical Supply Stores Provider Name Locked
. When I call to discuss the issues with the repair man, she covers for their mistakes and does not allow me to speak to anyone directly.

I just want my old chair fixed and to get rid of this new chair.
- Florence G.

Medical Supply Stores in Kansas City

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Able Care Health Equipment

5911 NW Barry Rd
Kansas City


3100 Terrace St
Kansas City

Allstar Stairlifts of Texas

308 Choke Canyon Lane

American Tubs

17940 Ajax Cir


7329 W 97th St

Clark Safety

886 N. State Road 135


1998 Ruffin Mill Rd


510 North AVE

Kansas City Home Care Inc

8043 Wornall Rd
Kansas City

LifeWatch USA

266 Merrick Rd

Medical Care Alert

43334 Seven Mile Road


1818 Market Street

Reliable Medical Supply

1146 W Cambridge Circle Dr

The Standing Company

5848 Dixie Hwy

The WalkEZstore.com

2309 West Smith Valley Road

Universal Medical Data

33755 N Scottsdale Road #127

Valued Relationship Inc

1400 Commerce Ctr Dr

Wheelchair Ramp Kits

15503 Beverly St

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