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• They came out and took my furnace apart. 15 minutes later the tech came upstairs and told me that the furnace was shut off and red flagged as dangerous. He stated there there were small cracks in my heat exchanger that could leak carbon monoxide and Provider name locked. me. The tech then pulled out a notebook and started trying to sell me a new furnace. I had him give me a quote and then I got a second opinion of my furnace. The new hvac company did some tests and said that there was nothing wrong with my heat exchanger and that my furnace was safe to use. I feel that this company is trying to scam people out of their money and I have filed complaints with the BBB and Angie's List.
  - Robin R.
• Visit with employee was good.  As the employee was leaving he said have a good day, and I asked what I owed him for the service.  He told me "don't worry about it." I then asked are you sure, and he said, "Yep."  I told him to have a good day and he left.  I was surprised that he didn't charge me but thought I guess since he didn't do anything other then reconnect a wire he was being nice.  Then a week later I get a bill from Provider name locked. for $85.00.  I was shocked to receive a bill after their employee told me, and my wife heard, that I didn't owe anything.  I then call Provider name locked. and ended up talking to "Provider name locked. " apparently an owner."  I explained what I was told, and he proceeds to tell me that the employee was wrong and must have thought it was covered by warranty.  I then tell him that he shouldn't have said I didn't owe anything if he didn't know for sure.  I then ask if he is going to back-up what his employee told me that I didn't owe anything, and he said no and that I owe $85.00.  He then asks if I had a service completed, and I said yes, but I wouldn't have a problem paying at the time of service, but I was told I didn't owe anything so I felt I shouldn't be charged.  Provider name locked. disagreed and said his employee shouldn't have told me it didn't cost anything but I owe $85.00.  I then tell Provider name locked. I will be putting negative reviews on yelp the BBB and he said he would send me to collections.
  I appreciated Provider name locked. responding to my home on the weekend, and would have paid the $85.00 at the time the service was completed, but to be told I don't owe anything and then get a bill.  Something's not right there.  It would have been better if once they realized the mistake they should have called me and explained what happened, and I would have paid the $85.00.  Instead they bill me, and then the "Owner" won't make any concessions to make the customer happy.  It was a joke to me.  I won't be using Provider name locked. in the future if this is how they treat their customers.  I won't recommend them to anyone I know.  I'd rather use MVP or AB May in the future.
  
  - Russell R.
• He called to let me know he was on his way and  he did show up on time.  He went to the basement and began work immediately.  He only left one time to go to his truck for something that he needed.  He worked for 30-45 minutes until he finished.  After the work he put everything back and cleaned up the area.
  
  - Sue S.