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Home Security System reviews in Kansas City

  • F
    Americas Security Group
    John Miles with Americas Security Group is the most unprofessional and dishonest individual I have ever had the displeasure to do business with. Over the course of 30 months, the alarm system we ordered through him as an authorized dealer of Brinks (MONI at the time), has never properly worked. We paid for cameras, thermostat, door sensors and garage lift system. Of those, only the door sensors worked. Cameras would stop recording for months on end. Garage system worked for 2 months then went into malfunctioned state. Thermostat was never installed. Any time I messaged John about the issues, he pushed it back to me to fix. I reprogramed the entire system as if I worked for the company. Anything wrong, he claimed it was my internet. I purchased a separate router dedicated to run a 2Ghz wifi strictly for the alarm system. I purchased a controller that monitors wifi channel strength and ensures Im using a clear channel. None of this was good enough apparently to get John to troubleshoot himself. When night vision on the cameras flat out quit working, John still blamed this on my wifi. Really?? We've contacted him numerous times over the 30 months of service to get repairs but issues were never resolved. After the alarm system failed to protect us against a security incident, I contacted John and informed him we can no longer continue to pay $65/month for services that do not work. My expectation was cancellation without any additional fees. Finally, John offered to replace the doorbell camera and remove equipment that Im paying monthly for that doesn't work. He would also credit our account accordingly. The next day when he was supposed to show up, he instead texted me that he would be cancelling service and charge us 80% of the remaining contract. No credits, no repairs. This is an individual whose verbal and written words mean nothing. Absolutely zero integrity. He apparently decided it was easier for him to earn more money by not lifting a finger. When I asked why the sudden change, he told me his wife told him to cancel us. I pointed out it's a two-way 36 month contract but he claims he can cancel without my authorization and charge me regardless. We simply wanted the alarm system we've paid for in good faith over the last 30 months to actually work. John claims he doesn't guarantee anything works, only that the equipment will power on. Please please please... Anyone considering business with Americas Security Group, RUN AWAY!
    - Kevin B.
  • A
    Armor Alarms Inc.
    Justin and his team at Armor Alarms have been nothing short of incredible to work with. From the initial quote, to the installation, to the follow-up and communication, I have been amazed by their professionalism and attention to even the smallest detail. For anyone looking for an affordable and high-quality home security system, I fully recommend Armor Alarms; they truly follow their promise of treating their customers like family!
    - Chris K.
  • A
    AD'S TEAM ELECTRIC, LLC.
    Anthony got it all done in the time allotted from the coupon I purchased and was ready to do anything else I needed because he finished earlier than the 2 hours ... The ceiling fan works and looks great and everything else is perfect ... have already given his contact info to someone I work with.
    - Theresa B.
  • A
    Protection 1 Kansas City
    I pay an extra service so if anything breaks in the house it doesn't cost me anything out of pocket for as long as I have the equipment. I have had technician come quite a bit. I have been with them or 16 years, and I wouldn't change them. They don't increase their prices very often.
    - Pamela V.
  • A
    Frontpoint
    It was great. I spent another $450. They were very responsive. It was very easy to install. They were very helpful over the phone in setting up. I had a minor issue with one of our detectors and they resolved it very quickly.
    - Philip C.
  • A
    ADT Authorized Dealer Smart Squad Security
    Process went very smoothly. Since we are new to alarm systems, Tyson thoroughly explained our options and how the system works. Installation was extremely timely. Shane, the installer was very professional and patient with us as we learned to use the system. Overall, extremely happy.
    - Brenda S.
  • A
    ADT Authorized Dealer Smart Squad Security
    Tyson and Shane went out of their way to accommodate us and answer all our questions.
    This is the first security system we've had and they were excellent!
    Recommend service excellence award.
    - Bob M.
  • B
    Protection 1 Kansas City
    Our installation technician was very courteous, however, he was given an installation assignment when normally he does maintenance so the job was out of his normal scope of work. It ended up taking almost 6 hours for him to complete the switchover, which was much longer than we had anticipated.  He was supposed to have an additional technician show up to help him and that never happened.  We are hopeful their monitoring and customer service prove to be as good as advertised. Our startup cost was supposed to be less if we ended up needing less sensors during the installation. As of right now, our billing statement is the same even though we didn't need two of the sensors listed on the work order. I will be in touch with customer service to see if they can correct this.
    - Anna K.
  • A
    SimpliSafe Home Security
    The system works well for us. We also order extra sensors through their website and it's easy to add on to the current system. The central base also has backup batteries so once there is a power outrage and it is still protecting our home.
    - Liying L.
  • A
    Frontpoint
    Overall, I'm very pleased with the service, equipment, and price FrontPoint offers.  The system is easy to use and has provided us with a better sense of safety.   We did have an issue with the main panel battery needing replaced after 1 month, but Frontpoint sent us a replacement quickly and have not had a problem sense.  I would recommend this offer to any of the friend or family.
    - Jeff T.
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Home Security Companies in Kansas City

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