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Home Security System reviews in Kansas City

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  • Overall, I'm very pleased with the service, equipment, and price Provider name locked. offers.  The system is easy to use and has provided us with a better sense of safety.   We did have an issue with the main panel battery needing replaced after 1 month, but Provider name locked. sent us a replacement quickly and have not had a problem sense.  I would recommend this offer to any of the friend or family.
    - Jeff T.
  • *Provider name locked. misrepresented the product they sold us. This was caught immediately after installation. They will not return calls or do anything to rectify this situation. We have a useless system that does not serve our needs. They continue to charge us but will not address the blatant Provider name locked. their representative told or the ineffectual quality of the their systemWe are an HVAC/Plumbing company that had had issues with break in on our parking lot and outside storage areas that we were hoping to curtail. In late November we had an Provider name locked. representative out to our business to review our options for security system.
    The representative, Provider name locked. , came out and reviewed our needs. We were offered a security system that would have top of the line quality cameras, including night vision. We told that this security system would include outdoor flood lights, a motion sensor that would sound an alarm if anyone stepped on the lot, and alerts that would come to us in the event that anyone broke onto the lot. We also purchsed an indoor pulse security system, which we purchased even though we have never had any issues with the interior of the building.
    The day after we signed the contract Provider name locked. notified us that the alarm actually wasn't something they could do for the outside units. We agreed with this concession as we had already signed the contract. They installed the system a week later. During the installation we discovered that no flood lights came with this system.
    3 days after the installation, on 11/29, our lot was broken into in Provider name locked. daylight. It was discovered that there was in fact no motion sensor on the cameras and that they had no way of alerting us to this break in. The thief was standing 5 feet away from the camera. From the video photoage you would not make out his skin color or any details. The police stated the cameras were useless and inadmissible as any sort of evidence.
    We got in touch with our sales reps supervisor, Provider name locked. , at Provider name locked. . He wanted to make the situation right and stated that he would be handling this case personally. That was on December 1st.  He said he would get back in touch with us the following day. He did not.  After that we called him twice a day every day until December 10th when he finally answered.
    He offered to install a new security system for about $1500. We declined as we had already dropped $1600 into this system and to start from scratch and just pay that amount again is not right. The current system in place is of no use to us.
    We have spoken with several representatives since then but not one has called back after the initial phone call. Provider name locked. will not answer phone calls from our company,We are stuck paying for a system that does us no benefit and a company that will not look into the situation.
    - Greg K.
  • I still have the same alarm company that I had before and it is Provider name locked. . My experience with this company has been great. They are just very responsive, anytime we need anything. It is inexpensive compared to other groups. The only thing they don't have really is, that they didn't have when we started was Wi-Fi because I didn't want to have a land line, you have to have a land line, now that is good. It is a locally owned company, I try and do for the support local. That is a key factor for me that they are a local company, they are not across the entire the country, a small business unit. The customer service stands out the most, they are really good to work with. I would definitely recommend them. The only thing they don't really have, which I would really like to have is video installed where I can monitor on my iPad or something that you can buy outside but I would like to have a service that monitors that. It hasn't been my top priority to find for me because the crime rate has come down and that's been helpful. They are always punctual.
    - Erin N.
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Home Security Companies in Kansas City

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