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Counseling & Mental Health reviews in Kansas City

  • D
    I was a patient of Dr. Aznaurova for years and then out of the blue, in the middle of a medication change, her office called and dropped me. No warning, just called and literally told me that I was being dropped for missing an appointment that I had called and cancelled that morning. I was having serious vertigo that day from withdrawal of a medication and did not feel safe driving through rush hour traffic. She gave me one month's worth of medication, which is not adequate because it takes at least 2-3 months to get in to see another psychiatrist. Luckily, my primary care doctor would write it for me, though some primary doctors won't. I was given no indication that I was on "parole" for missing appointments. I think it is sad that someone who is supposed to be caring for a patient with psych issues can't be a little more understanding when my very diagnosis would explain a missed appointment. I was changing medications because the depression was back and making it hard for me to even leave my house. I always pay my bills on time and always return their phone calls. I have waited in their waiting room for up to one and a half hours past my appointed time and never raised a fuss. I worry for any patients that may be suicidal. I trusted her with my brain and I feel betrayed.
    - Machelle K.
  • F
    Initial appointment was fine. It has been a nightmare ever since. There have been issues with poor communication, unreturned phone calls, and scheduling. A week after my initial appointment, I returned for an EEG. When I arrived they informed me that they told me wrong day. They wanted me to come back the next day but I had no way to get there as I can't drive. They ended up seeing me that day. When I asked about results, they said that I needed an appointment with the doctor to get results. No one had scheduled these when I made the appointments for my tests. The earliest they can get me in is three weeks from now. In the mean time, I still don't know what is wrong with me. I can't go to work or drive or function normally. I'm now trying to find a different neurologist.
    - Melissa K.
  • F
    Rowe Neurological sent me a new patient packet of paperwork to fill out. I am a patient who reads every word and I regularly make notations to such paperwork when I complete it. For instance, if the language says the office has the right to take and use pictures for medical training purposes, I decline that by crossing out the line, or placing the words "do not" in front of the word "give permission" because I don't want to have my image and medical maladies playing on video anywhere.
    In the case of Rowe Neurology, three of 17 pages (excluding those with instructions or basic information) related to payment and patient's responsibility to pay. Even though the Office personnel assured me they participate in the discounts via my insurance network, they had language in the contract they ask patients to sign that says I am responsible for paying all fees not paid by the insurer. I made a footnote notation there and added the words "I agree to pay charges unpaid by insurance and denied allowable per my insurance carrier's contract with your business." That't the way it's supposed to work - right? 
    I faxed in all 17 pages in advance of my appointment, as the Rowe office as instructed, and then I received a call from the office manager there. She said, "We're going to have to cancel your appointment because we cannot accept your paperwork. These are legal documents and they cannot be changed." I told her I realized they are legal documents, that's why I wanted to clarify that I would to pay any charges written off by my insurance carrier as unallowable. Furthermore, I've routinely made such notations on medical forms and never had a physician's office refuse me because I made adjustments to the contract to clarify or exercise my rights a patient. 
    What's more, they ask the patient to sign a document saying the patient agrees to submit a credit card number to be kept on file and Rowe is permitted to then charge that number at will until the amount they feel the patient owes is resolved. They say they will charge in up to six installment payments. The next paper in the pack says that if the patient refuses to submit the credit card for their automatic billing, the patient must agree to take out a "Care Credit" card (A medical charge card that has a dubious reputation for back customer service, high APRs, and deceptive timing. Buyers should do their research up front!) I was not agreeing to either of these options that took all control for approving charges out of my hands.
      
    I asked the office manager if her legal team realized the error in their language since it did not recognize the usual practice of insurance companies reviewing charges to determine if they are allowable according to usual and customary for a given area and procedure and deducting overages as "unallowable." She said, that doesn't matter, "we aren't going to be a good fit for your care." And I agree. 
    When I told a friend who has sought treatment for sever migraines for years about my encounter with Rowe Neurological,  she said she went there just once and had a "weird experience." She is now seeking care out of state.  Buyer beware!
    - Sharon V.
  • A
    She is amazingly skilled and professional. We worked through psychotherapy and I was able to deal with some trauma from my early life.  My life has never been better and I give my work with her all the credit.  I really can not say enough about Dr. Mosca.
    - Brian F.
  • C
    When we called for an appointment they were able to get us in very quickly compared to anyone else in the area. It was a series of several appointments that were needed and they had to reschedule us at least once, but I think twice. Regardless, I understand and it wasn't a problem. The final appointment was 9/10/14 and we were told it would be 2-4 weeks to get the results. We provided a list of the people that needed a copy of these results (schools, primary care physician, and psychiatrists, therapists). It is now 10/31/14, so it's been 7 weeks. We have called the office at least 6 times in the last 3 weeks asking for these results. The receptionist tells us she will pass the message on to Dr. Weiers. All that we've gotten is a letter that basically says they evaluated my kid and he has ADHD, and lists the tests performed. We have gotten no final report, and haven't even been able to get copies of the results minus the reports. I would be happy with just the results as I'm sure some of the other doctors would be able to intrepret something out of them and get some of the necessary information. We have attended 4 separate appointments that were scheduled based on that 2-4 week timeframe, been asked for those results, and had to tell them we don't have them. We have another appointment in a few days and I'm sure it'll be the same thing. It is very hard for other providers to decide what treatments my children need when they don't have those results. This has caused unnecessary delays and stress on our part, and my children are unable to get the best help they could be getting. The only thing we're told is that they'll and quot;pass on the messageand quot;. That's not very helpful. Very frustrated, with very little hope of resolve. Would never go back or suggest to anyone else.
    **The day I wrote (but before it posted) this we received a phone call that the information was finally ready. So, the whole experience was frustrating, but we are getting the information.
    - SARAH B.
  • A
    Dr Hastings was great. He spent 45 minutes with both explaining everything, what to expect, and next steps. Lady checking (northland location) us in needs customer service needs replacing if she doesn't respond to customer service/compassion training. Checking out lady was fine.
    - MARK G.
  • A
    I was scheduled with in the week. I was seen within 15 minutes
    of my appointment time. I was listened to!!! Not only did they take a through
    history but I had the most thorough exam I've ever had at any specialist and
    I've been seeking treatment for unknown cause of inflammation and chronic
    muscle and back pain for 3 years!!!
    The best part is they have an MRI machine there.  So after my appointment a scheduler came into
    my room and booked all my follow up appointments within the next three weeks!!!
    Including a sleep study!! No playing phone tag!!
    I was wowed by the professionalism and communication and can?t
    wait to have my follow up with the test results in less than a month from my original
    first patient visit. My only regret is that I didn?t find this clinic sooner!!
    - Sarah M.
  • D
    That's the nicest I could think of. Disheveled, unfocused and not insightful. Went for couples counseling and all she could say is "both of your points are valid." She did nothing to help us work towards resolution. Don't waste your time.
    - Brian F.
  • F
    Dr Malik is a very impersonal man. Keeps his patience waiting an extremely long time. Over an hour with my mom. My dad just died 3 days ago and when told he just kept looking at computer and said "I'm not surprised". Very rude to my sister and mother. Not sympathetic with the situation at all. He seems no matter just put everyone in a nursing or in a locked down facility. Going to someone else.
    - Robert K.
  • C
    After years of 10 years of being treated for ADD, Dr Huk retired and my husband was assigned to Dr. Rimi Grewal. My husband is also undergoing aggressive treatments for cancer right now : surgeries....combination of 4 chemos...transfusions...and we have frequent emergencies.
    When he ran out of the anti-depressant (not the ADD or controlled med) they denied the refill when the pharmacy requested it. Then we realized that a new prescription for this same med had been written but lost or mislaid in all the sickness and emergency.....so we explained this to the staff directly for 2 more days. They said Dr Grewall got the message and to wait for a response. We never got a response. Both our Primary and Oncologist were willing to write a new script if needed but we found the origional script on the 3rd day.
    So which Doctor out of all these had no compassion? Right, the Psychiatrist!
    I find the irony most amusing but cannot recommend Dr. Grewall.
    - Jeanne M.
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Counseling Services in Kansas City

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  • & Rehab.

    621 Carondelet Dr
    Kansas City, MO