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Auto Shop reviews in Kansas City

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  • .Fine.  The problem being, the girl at the front desk knew I got off at 5 and that I had to walk from 89th & State line to pickup my car.   She said she would wait.  I arrived at 5:05 and the place was locked up tighter than a drum.   I could not walk to my home from their shop.  It was Friday night and I had to have my car over the weekend.
    THey don't have an after hours number.
    THey don't have voicemail
    No email
    No website.
    Luckily I had a spare set of keys so I was able to retrieve my car.  I will go back over on Monday to pay them as they don't have Saturday hours.  They need to bring their marketing and communication technology into the 21st Century.
    - MARILYN L.
  • I will say up front that we have brought our vehicles here for service many times before, and have previously not had any problems.  This time, however, our experience was absolutely terrible. They said that they would call us when the part arrived and didn't. When we finally called at the end of the week to check, they said that they had called us.  Although we knew that they had not, we did not raise the issue because we thought it not important. Since it was late Friday afternoon, we simply made an appt to get it fixed. They said that it would take about 90 minutes to fix, and we agreed that I would bring it in Monday morning.  
    However, after 3 1/2 hours went by and not hearing anything from them, I called them. When I told the person answering the phone who I was and which vehicle I was inquiring about he hung up on me.  I called back and was again hung up on.  On the third call I got Provider name locked. who told me that his supplier sent the wrong part.  I asked when I could then expect it to be ready and he said that he did not know since he could not know when they would send him the correct part. I informed Provider name locked. that they had told me it would take about 90 minutes to fix and that I had taken the morning off of work and that I needed my truck this afternoon. He then become aggressive, confrontational and completely belligerent.  He emphasized that it was not his fault, that the supplier sent him the wrong part, and that there was no way to tell the right part from the wrong part without trying to put it on the truck, and that I should just come get my truck and go get it fixed somewhere else.
    My wife and I did go get the truck and I thought perhaps he would be more rational to me in person, but he was even more belligerent in person, ultimately telling me to take my truck and "have a nice life," complete with condescending and insulting body language.  
    I have never performed the job of car mechanic, and know very little about their system, but from my time overseeing maintenance management in the Provider name locked. , I find it very difficult to believe that car parts do not have part numbers, against which requisitions can be checked and verified for accuracy.  Reading other posts here, I can see that my experience in which the wrong parts were ordered or received and not immediately detected is not an isolated instance.  However, as dissatisfying as that aspect of this experience was, it is insignificant compared with the sheer rudeness and confrontational manner with which he dealt with us as his customers.  
    Without a doubt, I will not take any of our vehicles here again, and I would also recommend that anyone valuing customer service do the same.
    - Amy M.
  • I have been going to Provider name locked. for about 5 years now. I have always had good and punctual service from them. However, in the past 6-12 months, things have really gone down hill. Most of the time, they can't get my car in even for an oil change. Today was the worst, though. This is the last time I'm taking my car to them. I made an appointment 3 days ago. I dropped off my car at 1:00 to have the windows looked at and at 6 I hadn't heard back, so I called. They said they couldn't get to my car until the morning. I, like most people I think, use my car daily, not just for fun, but for family essentials like transporting children to school, grocery shopping, etc. If they can't keep appointments they shouldn't offer them. They said my options were to come back and get the car or wait until after 9 the next day. To be fair, there is a gentleman there who is very kind and helpful, but the other staff, while not rude, are very short of helpful or kind.
    - Emily M.
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Auto Shops in Kansas City

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