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Dermatology reviews in Jacksonville

  • D
    First Coast Dermatology
    Had concern about having enough time to go over my issues, especially with the moles being checked, which usually takes a while. Was told it the time scheduled would be enough- 15 minutes. ***'t came in for a few minutes, verified info, and had me changed into a paper robe. Then Ashley East, PA came in. Asked me a couple of questions, and had me take the paper robe off. She formed her first two fingers into a "V" and dragged her fingers down my front and back sides. Took a quick sample of one mole I pointed out near my eyebrow. Said that was it, and would see me next year! I looked at the time when I got in the room, and when she was thru. It had been 8 minutes!! I am still concerned about a lot of the moles she never checked- under my foot, on my scalp, and the rush checking the rest of them. Never got to discuss hair & skin issues. Don't know what the rush was about. I've never experienced anything like it before. Will need to see a different Dermatologist!! Price paid was co-pay per my insurance.
    - Coleen B.
  • A
    Marty, Dr. Chelsy
    Appointment on time, clean office, staff friendly. Once taken back to exam room only waited few minutes for Doctor. Dr. Marty took her time, actually spoke to me about any issue I thought needed addressed, then conducted slow methodical check on body. Would use again.
    - Tim W.
  • F
    Dermatology Specialists of Florida

    The DO who saw all three of us seemed keen to cut.  When I refused to let her remove a small cyst that had been previously diagnosed by a skin specialist and a plastic surgeon, both Brown Medical MDs, she actually got belligerent, asking "What do you have against biopsying?"  When I explained that the thing she wanted to biopsy had already been examined and dismissed by two doctors who were specialists, she rolled her eyes.  Subsequently, I went to the Mayo to see their MDs and got the same diagnosis as I had gotten from other MD's. 

    Unfortunately, she saw my son before examining me, and cut a mole on his foot that needn't have been removed (his pediatrician MD had so advised).  The promised lab report never came.  We had to make several calls to get the results, which were negative as we expected.

    Adding insult to injury, we were also billed for copays I made while at the office for our exams.


    REPLY TO MAY 28 MESSAGE FROM PROVIDER: You are absolutely correct. Please accept my apologies for not checking the name provided by Angie's List. The provider was actually Gulf Coast Dermatology, San Jose Blvd. Again, I am sorry.
    - Terry G.
  • D
    Bernhardt, Dr. Michael J.
    My problem with this practice is mostly with the office staff. On several occasions I've needed a refill for a prescription. This usually requires MULTIPLE phone calls on my part. The pharmacy will contact the doctor, asking for refill permission and the office never responds to them. Then, when I call to find out the problem, they don't call me back. One time it took me two weeks to get a refill. This last time, after multiple phone calls over several days, someone finally called me back and clearly had not listened to any of the messages I had left. She even told me that she hadn't listened to them! I've complained to the office manager in the past, but clearly the problem is not fixed. I will not be using this office again.
    - Gail H.
  • A
    Tolaymat, Dr. Leila
    Dr Tolaymat is my dermatologist. She is excellent. Always willing to answer questions and very knowledgeable. I also love the office in general. The staff is friendly. You are actually seen at your appointment time!!!! No waiting around for an hour to see the doctor. I love it! As a new patient there was a long wait to get an appointment, but now as an established patient I never have a problem.
    - Terri C.
  • A
    Baker, Robert M.D.
    He has a friendly bedside manner and insists on seeing all patients himself, does not use PAs or nurse practitioners. He used 3 different methods for removal and the least invasive possible for each mole/cyst. I am healing well and have 2 follow up visits next week to remove the stitches. I highly recommend this qualified and caring professional dermatologist.
    - Wayne B.
  • B
    Jenkins-Pilcher, Dr. Dreama S
    Dr. Jenkins was very informative, attentive, and thorough. she answered all my questions, to include other skin esthetic questions and recommendations. office was comfortable, but as with every single dermatologist I've seen in the last 25 years, they always run late. Her assistant seemed a bit, 'testy', but she might have just had a bad day. will definitely be going back, soon!
    - Maureen B.
  • A
    Kartsonis, Dr. John P
    I adore Dr. Kartsonis. I originally got his name from a friend who is a local dermatologist herself, and that seemed a pretty good recommendation. Then my pediatrician also recommended him, describing him as one of the best in the city, and most conservative (careful about cancer)... a slam dunk. I've been going to him for 15 years, as has my family, including my two teenaged sons. One son has a lot of abnormal moles and has has many removed. Part of what I love about Dr. Kartsonis is that he will really listen and think about what I'm asking, and lets me be part of the decision making process. If there is any uncertainty about what to do, he will explain the pros and cons of different choices and let me help decide. For instance, in this case, he said it didn't look abnormal, and really quizzed my son about whether it got irritated from shaving or was irritated and so got nicked when shaving. When my son wasn't sure, he gave us the options. I said that I thought it was likely my son would nick it again while shaving, and so he decided to take it off based on our personal situation (age, shaving experience, my comfort level, the level of my son's fear of the procedure...),
    I also love the efficiency of that office. He always leaves time to remove moles right then and there -- unless there is some complication, he can do them at the same visit that you make to have him check them out. So there is no agonizing waiting, and you don't need to come twice.
    He is also very good about pain control. Every time I've had a mole removed, I am astonished at how little pain there is. The only pain is the anaesthetic injection, and no pain afterwards as it heals.
    Finally, he remembers my family. We have been going to him a long time, but at this last appointment, he remembered that my other son needed a mole removed by a plastic surgeon and asked if it had happened yet. It wasn't on the chart, he just remembered who my family is AND that there was an outstanding procedure he hadn't heard about yet. Wow!
    - Leslie K.
  • C
    Bernhardt, Dr. Michael J.
    I wish I had had the same positive experiences that others speak of at this office. I found it anything but patient-centered.
    The electronic check-in on the first floor before taking the elevator to the second floor felt odd and was hardly the friendly welcome that would have given me confidence in the service. The staff was efficient but not friendly. Half of the new patient forms were about payment, including one telling me that I might be charged $1 for every page of records should I ask that they be sent to other doctors. Maybe that's standard for Jacksonville, but I've never run into that before. (Based on my experience, I will be paying that fee.)
    I waited way too long to see the doctor. About an hour into the wait. I asked when I might see him. The staff said that he had had to do several procedures that morning and was behind. (I would have appreciated that courtesy of that information early on so I could decide for myself if I wanted to wait.) The next time I asked, I learned that there were 5 patients in front of me. I checked again in 30 minutes and I was told I'd be seen after the next patient. I saw the Doctor at 10:40 when my appointment was at 9:00, and that was after I told the staff that I would have to leave soon for an 11:00 appointment elsewhere.
    The exam was rushed, probably to accommodate my next appointment: quick once-overs and rapid notations. No opinions were offered although, when I pointed out some possible trouble spots, I was given short answers. At no time did I feel like I was important to him or the staff.
    As I said, I'll be going elsewhere for continued service.
    - Cathy H.
  • A
    Robins, Dr. Douglas N
    Dr. Douglas Robins is a very good. He was with a group of physicians when I first started seeing him and then he went on his own. So I transfered to him when he went on his own. He's a laid back, older doctor who's old school. I have psoriasis real bad and he knows how to treat it. He's very friendly and talks to you about what your problem. He's not the type to just kick you out the door. I highly recommend him. He's a very good doctor. He's very dependable and friendly. I enjoy going to him, because he talks to you. He's not like most other doctors. I've been going to him for about 15 years. He's got a couple of guys in his practice now, but I only go to him.
    - Darryll W.
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Dermatologists in Jacksonville

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