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Car Stereo Installation reviews in Jacksonville

Real People ~ Real Reviews ~ Real Results

  • As instructed by Sirius' website, I called from the car. The person who answered must have started the job the day before yesterday. He was clueless! Eventually, after providing the same information 3 and 4 times, I thought we were ready to go. He told me to tune the radio to channel 1 and wait 5 to 15 minutes for the signal. So I sat in the car and watched the radio screen flash No Service Available for 25 minutes. I was finished with that initial exercise in futility . 

    I went inside and called them. I was disconnected twice by the telephony system - whatever you do, don't enter an invalid number or your number is up!

    Finally, I managed to enter the correct sequence of prompts and was told by the telephony system, "<Provider name locked. >Due to high call volume your expected wait time is 6 minutes. If you prefer, you can activate your system from our website."  Provider name locked. >Now, that<Provider name locked. > dProvider name locked. >idn't sound like a bad option.

    It was a bad option. Again - an exercise in futility.

    Neither my auto VIN number nor my radio code would bring up my account. Remember that account set up by the new employee in paragraph 1 above? Right. No account was ever created.

    I called back. Again, a 6 minute hold. Which lasted for 30 minutes. Finally Provider name locked. answered - thank God for Provider name locked. !!

    Provider name locked. could not find an account for me either (then why had I wasted an hour with the first fool, giving him the information multiple times?).  But Provider name locked. , clever fellow that he was, succeeded in creating the account and actually stayed on the line while I ran out to the car to turn in on so that the signal could activate the system. 

    Even with Provider name locked. 's diligence, it still took an hour to get the radio working.

    BTW, we have another car where the Sirius trial had ran out . Sirius sent an email special offer for a half price subscription for a year. As a Christmas gift for my brother I decided to subscribe for that vehicle. They quoted me the price promotional rate which which they then promptly upped by  a previously undisclosed "music royalty fee" and also<Provider name locked.state and local sales tax of more than 15%. Provider name locked. >

    Now I live in Florida and I <Provider name locked. >knowProvider name locked. > that the state sales tax is 6% and we have a county sales tax of 1%. So, by my reckoning, that comes to 7%. The person on the line at Sirius told me that Florida sales tax is one of the highest in the nation  [not true, check out California]  and that tax rate which he had quoted me is what is in the system at Sirius and that he couldn't change it. 

    I told him that I understood that he could not change the system. But, I told him I wished to escalate this issue to his manager. I was quickly connected to the manager. The manager told me that Florida has a "Luxury Tax" on satellite radio. I googled it while I had him on the phone and Florida has no kind of Luxury Tax. We have q**** taxes - stamp tax, even, on finance agreements - but Luxury Tax - nope.

    I told the manager that I'll take the Sirius service for one year, but will do further research on-line about this supposed Luxury Tax and with my tax accountant if I could not find any substantiation on-line. And then with the Florida Dept of Revenue and the State Attorney General.

    Further research disclosed that this is not a Luxury Tax but rather a Communications Services Tax on <Provider name locked. >"telecommunications, cable, direct-to-home satellite, and related services. This definition includes voice, data, audio, video, or any other information or signals, including cable services, transmitted by any medium." [FL Dept Revenue website]   Provider name locked. >The rate for my county of the combined state sales tax, county sales tax and Communications Services Tax is, per the FL Dept of Revenue web site,  12.82%.

    The rate that Sirius quoted was 15.3%. A chump change overcharge of about $5 for an individual subscription. But a very material amount which Sirius can simply pocket when they remit the correct amount to the state of Florida.

    If Sirius has one million subscribers in Florida paying an annual $200 per subscription and Sirius overcharges by that 2.48% which they quoted me, Sirius has collected almost $5,000,000 - five million dollars - which the state of Florida will not see and which Sirius gets to pocket fraudulently.

    Not a bad day's work for a little dirty dealing.
    - Linda W.
  • Provider name locked. Accessories really does not stand behind their work. The work was very poor. The system had numerous malfunctions even after repeated service trips. I was under the impression that they did not want to deal with me anymore.
    - MARVIN B.
  • Had used them in the past for four other vehicles. The same gentleman was at the counter as when I started using them back in 1995. I called to get a price prior to going there. The quote was $170. We set the appointment for 3PM the same day.
    I arrived 15 minutes prior to have time to discuss the window tinting and some of the options. With my selection of the better window tinting, the price increased to just under $197 before taxes. Everything was clearly explained on what I was purchasing and the differences between the selections. There was no pressure to upgrade. He explained what each product did, the advantages and disadvantage to each. He started my vehicle at a little after 3 and was completed by 4. He explained what I needed to do the next few days to allow the tint to adhere to the windows better. He also explained that I would see bubbles in spots until all water was removed between the tint and glass. And sure enough I did see bubbles but they did go away within the next day. He explained that they have a computer system to cut the window tinting more accurate than by hand. The customer service, workmanship and product was top-notch.   .
    - Charles H.
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Car Stereo Installers in Jacksonville

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