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Cable Tv reviews in Jacksonville

Real People ~ Real Reviews ~ Real Results

  • The provider was very helpful by outlining the steps to follow all the way through until the final end in
    which my cable television,  service was up and running as usual.   They also assisted me with installing my new remote to my computer for internet connections.
    - Karen H.
  • I would not do business with Provider name locked. or Infinity again even if they were the only provider on the planet.
    This is a letter I wrote to Provider name locked. in August of 2008:
    During the process of my move from Chesapeake, VA, to Provider name locked. , FL, I
    called Provider name locked. on 5/29/08 to arrange for installation of cable and
    internet service. Provider name locked. scheduled an appointment for installation
    from 4:00 to 6:00 PM on Saturday, May 31, approximately 48
    hours later and on a weekend. This installation was to consist of
    two (2) cable TV boxes and one (1) internet modem. The installation
    was performed at that time by a gentleman named Provider name locked. —the primary
    installer, I assume—and another gentleman who showed up to help
    him. I did not notice at the time that, although they installed two
    cables for TV, they only left one cable TV box.
    On Monday, 6/2/08, the internet service was not working. I
    waited a few hours to see if the problem was resolved, and, when I
    finally called I got the recording that stated that Provider name locked. was
    having technical difficulties but was working on it. I believe it
    was finally fixed by late that evening.
    On Wednesday, 6/4/08, in the early afternoon, the internet
    service stopped working again. I waited awhile, to see if it was a
    Provider name locked. problem that would be fixed, and finally called at 7:55 PM to
    report the problem. This call lasted 29:28 because I had to wait so
    long to speak to a Customer Service representative. The
    representative told me that the soonest she could schedule an
    appointment would be the following Monday, 6/9—FIVE DAYS LATER. I
    find it significant that Provider name locked. can respond in two days for new
    business, but it takes five days to schedule a repair. This is
    exactly backwards from the way it should be, and shows an appalling
    lack of customer focus. I tried to explain to the representative
    that I was a new customer who needed good service, and that I needed
    to return to Virginia on Friday or Saturday to move the rest of my
    belongings, but she was strictly by-the-book and by-the-numbers and
    would not make any attempt to improve the date of the appointment.
    On Thursday, 6/5/08, I realized that I had only one cable TV box
    instead of two. At 10:58 AM I called to request another box. The
    representative I spoke to suggested that, since there was already an
    appointment for the following Monday, she would just add delivery of
    the additional box to this work order, if that was OK with me. I
    told her this was OK, except that I really needed an earlier
    appointment due to my need to return to Virginia over the weekend.
    This lady was much more helpful than the previous contact. She
    investigated and found that she could move the appointment to Sunday,
    6/7. She also told me that she could enter a “quota request”
    (I believe that is what she called it) to see if it could be moved up
    even further, and promised to call me back if anything happened.
    About an hour later she called back to tell me that she was able to
    re-schedule the appointment to the next day, Friday, 6/6, from
    10AM to Noon.
    On Friday, 6/6/08, I went out early to run an errand, but I made
    sure to return home by 9AM in case the Provider name locked. technician showed up
    early. When no one had shown up by 12:29PM, I called Provider name locked.
    customer service. I was assured that the technician was still on his
    way, but he was running late, and would fix my internet problem
    and deliver a cable box. When he still had not arrived by
    4:55PM, I called again. This call took 22:25 due to waiting
    for a customer service rep. Once again I was assured that he was
    still coming but was running late. I asked this representative to
    verify that the technician would be looking into my internet problem
    and delivering another cable box. He said he would have to check
    with Dispatch and call me back. At 5:41PM he called back to
    verify that both items were on the work order.
    Still Friday, 6/6--At approximately 7:00PM, the Provider name locked.
    technician, Provider name locked. again, showed up at my front door with a
    cable box and asked something nearly unintelligible but it sounded
    like “did you call saying you were supposed to get another cable
    box?” The only thing I am sure of is “cable box,” even though
    I asked him to repeat it. Anyway, I said “yes,” and he proceeded
    to hook up the second box. He was obviously annoyed at having to
    make this service call so late on a Friday afternoon. When he was
    finished with the hook-up he started to leave and I said “Hold
    on—what about fixing the internet service?” Provider name locked. said, “I
    Provider name locked. ’t know nuthin’ ‘bout no internet problem,” and I told him
    that was the original work order item, and he stated that he was only
    given the cable box and told to deliver it. I said something like,
    “as long as you are here, shouldn’t you look at it for me?” and
    he said he did not have to do anything else and he was going home. I
    told him that I would be calling customer service immediately and he
    could expect that his next visit would be to pick up all of the
    Provider name locked. equipment. He shrugged and mumbled something and walked out
    the door. Unbelievable! No customer focus from this guy at all! He
    was here! He was in my house! Why not check it out?!!
    Still Friday, 6/6—at 7:09PM I placed yet another call to
    Provider name locked. customer service, and I told the representative the whole
    sorry story to date. The gentleman with whom I spoke was another
    by-the-book-by-the-numbers type, and he insisted that there was
    nothing he could do until Monday. (I knew this was not true, as I
    previously had an appointment schedule for Sunday.) I told him that
    I knew that if my business was important enough, Provider name locked. could do
    better—I see Provider name locked. trucks on the road 24 hours a day, seven days
    a week. I told him that I wanted Provider name locked. out here tonight, or they
    would Provider name locked. my business. He still would not do anything, so I asked
    to speak to a supervisor. He said that no supervisor was available,
    but he could have one call me. A supervisor called me back at
    7:14PM, and I told him everything that I had just related to
    the customer service person. He also said there was nothing he could
    promise before Monday. I asked him what time the technicians started
    work on Saturday, and he said 8:00AM. I explained to him that I was
    leaving early on Saturday for Virginia, but, if he could have someone
    here at 8:00AM on Saturday, 6/7, they had a Provider name locked. of keeping my
    business. He said that all he could do was send an e-mail to
    Dispatch and make a request, so I re-emphasized that it had to be
    8:00AM on Saturday or I would be gone.
    Saturday, 6/7/08—I completed my preparations for departure, and, since no
    one had shown up from Provider name locked. , I left at 9:00AM for Virginia. At
    5:10PM that afternoon I received a call on my cell phone from
    Provider name locked. the cable guy” (no kidding—his name was actually Provider name locked. ).
    He said that he was at my house and wanted to know where I was, as
    he was there to fix my internet problem. He said that he had an
    appointment for 4-6 PM. I just laughed and told him that I was about
    30 miles north of Rocky Mount, North Provider name locked. , and that he was way
    too late. I told him that I was aware it was not his fault, and I
    told him the whole story. He said, “OK, I will tell them.” If
    he did, no one cared enough to contact me again.
    I returned to Florida in early Provider name locked. , and shortly thereafter I
    called Provider name locked. to cancel my service. I spoke to a very nice and
    knowledgeable lady named Provider name locked. (ext 41179) and, of course, gave her
    my reasons for cancelling. She said that she wished she had taken my
    earlier calls, because she felt she could have done a better job for
    me. She gave me her extension number and said to call her in the
    future if I needed help. She suggested we schedule an appointment
    for Provider name locked. to pick up the equipment, and we decided on the morning
    of Provider name locked. 18th. On Provider name locked. 10th, I received a call
    from someone with ACS (I Provider name locked. ’t know who they are, but I assumed
    they were contracted for this type of work) to make an appointment
    for the following day, Provider name locked. 11th, to pick up the
    equipment. No one showed up on the 11th or the
    18th to pick it up. A Provider name locked. representative finally
    showed up on 7/31/08, but I did not get his name. The receipt says
    “Received by 2800-17.”
    Today, 8/30/08—I received a call from a company named CCS for the
    purpose of “collecting a debt” for AT&T. I did not realize
    that there was a connection between Provider name locked. and AT&T, but this
    gentleman informed me that the outstanding balance was $27.54, and,
    after discussion, he said he would send me a form to dispute the
    claim. And dispute I will. I realized it was time to put all of
    this down on paper. The case number is 07021224943 if you
    would care to save everyone a lot of trouble.
    Now, put yourself in my shoes. I was a Provider name locked. customer for five weeks,
    give or take a day or three. My internet service worked for less
    than three days, and my cable service was incomplete, at best. I
    paid the first month’s bill and installation charges with no
    question, even though I received it after all of the events of the
    first week. Do you really think I owe Provider name locked. another penny?

    - RAYMOND K.
  • Provider name locked. really provides mediocre service at best and charges premium rates.  Channels that I pay for are frequently not available.  To thier credit I love On Demand when it's working.  I would call and complain but I only watch about an hour of TV in the evening, by the time I went through the necessary gyrations to speak with a technician I would be asleep. They are the only cable available which is why they get away with it.  Thier internet service blows AT&T out of the water which is why I have continued to bundle these services.  Okay, I feel better now.
    - Jayne P.
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