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$139 for Installation of Television AntennaMember price $139.00 Original price: $139.00.
$5,000 for All-Inclusive Long Distance Moving Package (5,000 pounds and 1,200 Miles)Member price $5,000.00 Original price: $5,500.00.
$450 for $500 Credit Toward Long Distance Moving ServicesMember price $450.00 Original price: $500.00.
$439 for a Professional Moving Package - 3 Movers and Truck for 3 HoursMember price $439.00 Original price: $485.00.
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Cable Tv reviews in Jacksonville
Real People ~ Real Reviews ~ Real Results
The provider was very helpful by outlining the steps to follow all the way through until the final end in
which my cable television, service was up and running as usual. They also assisted me with installing my new remote to my computer for internet connections.
- Karen H.
I would not do business with Provider name locked. or Infinity again even if they were the only provider on the planet.
This is a letter I wrote to Provider name locked. in August of 2008:
During the process of my move from Chesapeake, VA, to Provider name locked. , FL, I
called Provider name locked. on 5/29/08 to arrange for installation of cable and
internet service. Provider name locked. scheduled an appointment for installation
from 4:00 to 6:00 PM on Saturday, May 31, approximately 48
hours later and on a weekend. This installation was to consist of
two (2) cable TV boxes and one (1) internet modem. The installation
was performed at that time by a gentleman named Provider name locked. —the primary
installer, I assume—and another gentleman who showed up to help
him. I did not notice at the time that, although they installed two
cables for TV, they only left one cable TV box.
On Monday, 6/2/08, the internet service was not working. I
waited a few hours to see if the problem was resolved, and, when I
finally called I got the recording that stated that Provider name locked. was
having technical difficulties but was working on it. I believe it
was finally fixed by late that evening.
On Wednesday, 6/4/08, in the early afternoon, the internet
service stopped working again. I waited awhile, to see if it was a
Provider name locked. problem that would be fixed, and finally called at 7:55 PM to
report the problem. This call lasted 29:28 because I had to wait so
long to speak to a Customer Service representative. The
representative told me that the soonest she could schedule an
appointment would be the following Monday, 6/9—FIVE DAYS LATER. I
find it significant that Provider name locked. can respond in two days for new
business, but it takes five days to schedule a repair. This is
exactly backwards from the way it should be, and shows an appalling
lack of customer focus. I tried to explain to the representative
that I was a new customer who needed good service, and that I needed
to return to Virginia on Friday or Saturday to move the rest of my
belongings, but she was strictly by-the-book and by-the-numbers and
would not make any attempt to improve the date of the appointment.
On Thursday, 6/5/08, I realized that I had only one cable TV box
instead of two. At 10:58 AM I called to request another box. The
representative I spoke to suggested that, since there was already an
appointment for the following Monday, she would just add delivery of
the additional box to this work order, if that was OK with me. I
told her this was OK, except that I really needed an earlier
appointment due to my need to return to Virginia over the weekend.
This lady was much more helpful than the previous contact. She
investigated and found that she could move the appointment to Sunday,
6/7. She also told me that she could enter a “quota request”
(I believe that is what she called it) to see if it could be moved up
even further, and promised to call me back if anything happened.
About an hour later she called back to tell me that she was able to
re-schedule the appointment to the next day, Friday, 6/6, from
10AM to Noon.
On Friday, 6/6/08, I went out early to run an errand, but I made
sure to return home by 9AM in case the Provider name locked. technician showed up
early. When no one had shown up by 12:29PM, I called Provider name locked.
customer service. I was assured that the technician was still on his
way, but he was running late, and would fix my internet problem
and deliver a cable box. When he still had not arrived by
4:55PM, I called again. This call took 22:25 due to waiting
for a customer service rep. Once again I was assured that he was
still coming but was running late. I asked this representative to
verify that the technician would be looking into my internet problem
and delivering another cable box. He said he would have to check
with Dispatch and call me back. At 5:41PM he called back to
verify that both items were on the work order.
Still Friday, 6/6--At approximately 7:00PM, the Provider name locked.
technician, Provider name locked. again, showed up at my front door with a
cable box and asked something nearly unintelligible but it sounded
like “did you call saying you were supposed to get another cable
box?” The only thing I am sure of is “cable box,” even though
I asked him to repeat it. Anyway, I said “yes,” and he proceeded
to hook up the second box. He was obviously annoyed at having to
make this service call so late on a Friday afternoon. When he was
finished with the hook-up he started to leave and I said “Hold
on—what about fixing the internet service?” Provider name locked. said, “I
Provider name locked. ’t know nuthin’ ‘bout no internet problem,” and I told him
that was the original work order item, and he stated that he was only
given the cable box and told to deliver it. I said something like,
“as long as you are here, shouldn’t you look at it for me?” and
he said he did not have to do anything else and he was going home. I
told him that I would be calling customer service immediately and he
could expect that his next visit would be to pick up all of the
Provider name locked. equipment. He shrugged and mumbled something and walked out
the door. Unbelievable! No customer focus from this guy at all! He
was here! He was in my house! Why not check it out?!!
Still Friday, 6/6—at 7:09PM I placed yet another call to
Provider name locked. customer service, and I told the representative the whole
sorry story to date. The gentleman with whom I spoke was another
by-the-book-by-the-numbers type, and he insisted that there was
nothing he could do until Monday. (I knew this was not true, as I
previously had an appointment schedule for Sunday.) I told him that
I knew that if my business was important enough, Provider name locked. could do
better—I see Provider name locked. trucks on the road 24 hours a day, seven days
a week. I told him that I wanted Provider name locked. out here tonight, or they
would Provider name locked. my business. He still would not do anything, so I asked
to speak to a supervisor. He said that no supervisor was available,
but he could have one call me. A supervisor called me back at
7:14PM, and I told him everything that I had just related to
the customer service person. He also said there was nothing he could
promise before Monday. I asked him what time the technicians started
work on Saturday, and he said 8:00AM. I explained to him that I was
leaving early on Saturday for Virginia, but, if he could have someone
here at 8:00AM on Saturday, 6/7, they had a Provider name locked. of keeping my
business. He said that all he could do was send an e-mail to
Dispatch and make a request, so I re-emphasized that it had to be
8:00AM on Saturday or I would be gone.
Saturday, 6/7/08—I completed my preparations for departure, and, since no
one had shown up from Provider name locked. , I left at 9:00AM for Virginia. At
5:10PM that afternoon I received a call on my cell phone from
“Provider name locked. the cable guy” (no kidding—his name was actually Provider name locked. ).
He said that he was at my house and wanted to know where I was, as
he was there to fix my internet problem. He said that he had an
appointment for 4-6 PM. I just laughed and told him that I was about
30 miles north of Rocky Mount, North Provider name locked. , and that he was way
too late. I told him that I was aware it was not his fault, and I
told him the whole story. He said, “OK, I will tell them.” If
he did, no one cared enough to contact me again.
I returned to Florida in early Provider name locked. , and shortly thereafter I
called Provider name locked. to cancel my service. I spoke to a very nice and
knowledgeable lady named Provider name locked. (ext 41179) and, of course, gave her
my reasons for cancelling. She said that she wished she had taken my
earlier calls, because she felt she could have done a better job for
me. She gave me her extension number and said to call her in the
future if I needed help. She suggested we schedule an appointment
for Provider name locked. to pick up the equipment, and we decided on the morning
of Provider name locked. 18th. On Provider name locked. 10th, I received a call
from someone with ACS (I Provider name locked. ’t know who they are, but I assumed
they were contracted for this type of work) to make an appointment
for the following day, Provider name locked. 11th, to pick up the
equipment. No one showed up on the 11th or the
18th to pick it up. A Provider name locked. representative finally
showed up on 7/31/08, but I did not get his name. The receipt says
“Received by 2800-17.”
Today, 8/30/08—I received a call from a company named CCS for the
purpose of “collecting a debt” for AT&T. I did not realize
that there was a connection between Provider name locked. and AT&T, but this
gentleman informed me that the outstanding balance was $27.54, and,
after discussion, he said he would send me a form to dispute the
claim. And dispute I will. I realized it was time to put all of
this down on paper. The case number is 07021224943 if you
would care to save everyone a lot of trouble.
Now, put yourself in my shoes. I was a Provider name locked. customer for five weeks,
give or take a day or three. My internet service worked for less
than three days, and my cable service was incomplete, at best. I
paid the first month’s bill and installation charges with no
question, even though I received it after all of the events of the
first week. Do you really think I owe Provider name locked. another penny?
- RAYMOND K.
Provider name locked. really provides mediocre service at best and charges premium rates. Channels that I pay for are frequently not available. To thier credit I love On Demand when it's working. I would call and complain but I only watch about an hour of TV in the evening, by the time I went through the necessary gyrations to speak with a technician I would be asleep. They are the only cable available which is why they get away with it. Thier internet service blows AT&T out of the water which is why I have continued to bundle these services. Okay, I feel better now.
- Jayne P.