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Well & Water Pump Repair reviews in Indianapolis

  • A
    Brad answered my request for service immediately and he installed a new sump pump the next morning. He was very friendly and helpful...answered some questions I had about my basement situation. Cost was less than I expected. I would definitely hire him again.
    - Duane N.
  • A
    Ron and his team are awesome! Extremely knowledgeable, courteous, and great at what they do. They were punctual, accommodating, wore booties when walking through our home, cleaned up after the work, and communicated through every step of the process. For any future needs they'll definitely be the first company we'll call!
    - Erin M.
  • A
    Matt, the owner, was kind, professional and concerned. My husband has cancer and Matt was always conscience of the need for keeping the first floor as clean as possible. He let us use two HUGE air cleaners upstairs, got the job done sooner than usual, and did a fine job. He added a sump pump and dehumidifier to our crawl space. The crew was great and cleaned up perfectly. Matt was $4000 less than the nearest competitor! I would highly recommend CrawlSpace Doctor!
    - KEVIN & ANNE C.
  • A
    My 15-year-old sump pump's float switch suddenly stuck in the "on" position so I unplugged the pump and then every two hours around the clock I had to plug it back in for 15 seconds or so to let the sump pit drain. I purchased a new pump online and contacted a few plumbers about a Saturday install; however, very few work on Saturdays. Bedell was an exception. I told them the new pump and check valve were expected to arrive Friday. They set me up for a 10 a.m. Saturday appointment but said if the pump arrived before 4 p.m. Friday, they probably would be able to get it installed the same day, sparing me another sleep-interrupted night. The pump arrived before 4 p.m. and Jay sent someone within 90 minutes. The installer was Freddie, a likable young man and very capable. He arrived at 3:30 p.m. and was done by 4 p.m. He removed the old pump, cleaned a short section of the old PVC pipe, and installed my new pump and check valve. No new PVC or other materials were needed. When I first called, the price originally was quoted at $250-$350, with no reason given for the difference in price. On the day of install, I was quoted and charged $350 (less a $20 Angie's List coupon I had.) This seems extremely high for a half hour's work; however, it's probably about the same as other plumbers' charges. I am pleased with Freddie's work and with the responsiveness of Bedell Plumbing to do their best to solve my problem as quickly as possible. I've hired them in the past for other work and am likely to hire them again.
    - N K.
  • A
    Workers dug trenches and filled in areas of subsidence around the outside of the house. Also cleaned and re-routed downspouts and downspout drains. Also dug up and replaced drainage system throughout basement's outside walls. Work included jackhammering, pulling out old pipes and gravel (inappropriate grade of gravel, btw); installing new pipes, drilling new holes in wall, installing new plastic sheeting and wall lining, laying in correct type of gravel, and pouring/smoothing cement. Also installed backup sump pump. Found and replaced corroded water pipe. Identified water pipe from kitchen sink/dishwasher that was clogged and tended to back up. Found drains in basement that backed-up water was welling up through and sealed them. Recommended plumber to investigate rest of water pipe for leaks and to cable (roto-rooter) it. Result: Dry basement!
    - Richard G.
  • A
    Great! Cristain and his partner were on time, very organized and did a really good job! They were both very nice and knowledgeable. I would definitely recommend this company to friends and neighbors. Also the young lady I spoke to at their office was very professional and knowledgeable!
    - Steve E.
  • A
    It went well. Kyle Leman was great to work with, explained everything he would be doing, and the reasons he gave for doing it were very sound. It didn't try to sell me on extra work that wasn't needed, which I appreciated very much. His price was very reasonable, the workers were very professional, and the project was completed in one day with no problems. I would definitely hire Crossroads again in the future if needed.
    - Della G.
  • A
    I had an emergency, as my basement flooded due to heavy rain and my old sump pump was not working. They came promptly, did the work efficiently, and it seems to be working well. They are very easy to deal with.
    - CAROLYN S.
  • D
    This was the worst experience I have ever had with a contractor, and is the complete opposite of the experience I had with this company when they replaced my entire HVAC system. Their work and my experience with them on my HVAC was great, and was a big reason why I hired them to do the plumbing work. Heather, John, Dustin, and Brian are a pleasure to work with. They were hired to do the work (replacing all water lines, install hook up and drain line for washing machine, and move well pump and pressure tank) March 26-28, and I was told it would take about 3 days. I am remodeling my house. The team that arrived the morning of the 26th were informed when the drywallers were scheduled to begin, that I was going to be out of town beginning 12 April, and that all inspections had to be completed before that date. I was repeatedly reassured that there was lots of time and not to worry. To describe this disaster of a project would take too long, but some key points are: I had to pay an extra $187 for a next-day inspection and $210 for my well company to finish Sean's work because they took 2 weeks to do a 3 day project that at the end of, they admitted they didn't know anything about well pumps and couldn't actually complete the work. Sean is the master plumber. He had no plan, no supplies, and no written instructions for the two guys who were doing the work. (As an aside, these guys were great! They did the absolute best that they could given the awkward position their company put them in. No complaints about them!) Sean did not check in when he said he would. Sean arrived on the morning of the 28th (the day the work was supposed to be completed) to come up with a plan to move forward with the project, left to get supplies (because they had none) and never returned, never called, and when I called the next morning, I was told no one would return until April 2. Sean left for vacation on April 2, so the guys who were working on the project had no one to turn to for questions. On April 3, I was told that they were not comfortable continuing without Sean because they did not know how to move forward. It would be April 10 before Sean would return to my house. As soon as he showed up, I reminded him of the deadline for inspections and that my stress levels were through the roof. He reassured me he'd be done that day. He finishes hooking up all of the lines, but cannot get the well pump to prime, meaning no water. After paying an extra fee for a next-day inspection because of their inability to complete the project in anything resembling a timely manner, the inspection happens on April 11. Plumbing does not pass, but they are able to fix the issue while the inspector is still there. After inspection, Sean tells me that the project "went well", but that he still can't prime the pump, so I'm going to have to call my well company to restore water to my house. The well company comes on April 12, and they find that Sean has the lines connected to the pump backwards, which is why it couldn't prime. They connect the lines correctly, the pump primes immediately, and water is restored to the house. The entire experience was a massive disappointment.
    - Diana S.
  • A
    I made an emergency call to Bedell Plumbing on a Friday afternoon. Our old hot water heater left us with an inch of standing water in the basement. Bedell showed up in less than 30 minutes. Basement started to drain within 15 minutes after I answered the doorbell. We then talked with the plumber about our plumbing issues in general. Two plumbers showed up Monday morning. At the end of the day, our house was in better shape than the day we bought it. Bedell performed the following services: sump pump & float replacement; cleared blockage of kitchen sink garbage disposal and dish washer lines; replaced rusted garbage disposal unit with greater capacity; installed new hot water heater; installed new hot water recirculation system (now, almost immediate hot water throughout the house); and finally, installed a new freeze proof outdoor hose bib.
    - Donald K.
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Well Pump Repair Services in Indianapolis

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