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I intentionally scheduled the first appointment of the day to avoid the potential for long delays. I printed the new patient intake forms from the online patient portal and arrived on time with all necessary paperwork completed. I was greeted by a very pleasant woman at the front desk who took my insurance info and then quickly escorted me to an exam room to wait. And wait. And wait.
There were no other patients in the waiting area and the entire office was oddly quiet so the reason for the delay was curious. After 15 minutes, I could hear the doctor in the hallway right outside the exam room laughing and chatting away in casual conversation with the woman at the front desk. I knew it wouldn't be long now. However, 10 minutes later, still no doctor.
Concerned that I may have been inadvertently forgotten or overlooked (this has happened before in a busy medical office), I poked my head out of the door, waved, and asked about how much longer as I had already been waiting 25 minutes. It was at this time I saw Dr. Provider name locked. for the first time standing at the front desk writing and chatting, wearing Provider name locked. , flip flops, and a t-shirt. He
quickly turned around, gave a look of annoyance, and stated "25 minutes, Provider name locked. ?....Interesting." Confused by the odd response, I returned to the exam room and closed the door.
Within a few minutes, Dr. Provider name locked. entered, sat down, and said "Do you have somewhere more important you need to be right now? Because you're free to go." By now I'm more confused and quickly pick up that he is angry. I asked "Are you upset with me?" He replied, "YES! Clearly you don't understand who I am and what you're getting from me. All the years of school, my expertise... I'm a specialist. The fact that you didn't have to wait months to get in to see me should mean something. I'm old school. This isn't a 'put in your order and expect your steak in 11 minutes' type of situation. If I have a patient who is dying and others have to wait while I take care of that patient, I don't care one bit that they have to wait. You see? So if you have a problem with that..."
So now I'm really scratching my head. The office was not connected with a hospital. It was in a professional building with other medical and dental practices. His comfortable attire and casual hallway conversation gave no indication of his participation in an emergency medical crisis. So nobody was dying. I'm not entirely certain there were any other patients there. So why was he so outraged that I simply asked how much longer?
It took all of 10 seconds into his rant that I realized that -- no matter how much pain I was feeling and how much hope I had put into finally finding a solution -- this would not be a healthy doctor / patient relationship. So I calmly responded, "If yours is not a philosophy of mutual respect, then this is not a good fit." He replied, "FINE!" and stormed out of the room.
In a word, I was 'stunned'. You see, I have been a patient for many, many years. And I have experienced all types of medical professionals. Some good. Some bad. Some with wonderful communication skills. Some with horrible bedside manner. And I am also a healthcare professional. So I understand first hand the stress of coping in today's healthcare environment with the growing demands to see more patients, meet quality standards to improve patient outcomes, reimbursement challenges, the ACA, etc. Because I can relate to the reality of today's healthcare professionals, I am a very empathetic patient.
Needless to say, I would not recommend Dr. Provider name locked. to anyone. But it has nothing to do with my wait. Delays happen. I accept that. It was his demeaning attitude that turned me away. You see, his inappropriate behavior wasn't a result of having a bad day or a medical emergency or even the stress of running his own medical practice. His behavior stems from his deeply held personal view of the doctor / patient relationship: patients are subordinates and do not question the physician. Ever. What an archaic perspective on modern medicine.
I'll be fine. There are many, many wonderful physicians out there and I'm determined to find the right one to help me. But I worry for other patients in his care. With the move toward a more "patient-centric" health care system, being a patient is hard and is becoming more complex than ever. A global set of skills are necessary to: access health services, comprehend data and information, speak up and engage openly with healthcare providers, understand and recall spoken information, problem-solve, use technology, critically weigh options, and make decisions. Now more than ever, we need physicians to genuinely empathize with patients and become our partners in healthcare.
While Dr. Provider name locked. may be a brilliant neurologist, his lack of mutual respect and empathy toward patients is his achilles heel.
- JOHN H.
Overall, I'd say I was lucky to receive top-notch treatment after breaking the fifth metacarpal of my right hand. I was referred to Dr. Provider name locked. Peck by my orthopedist at St. Provider name locked. Sports Performance. I highly recommend Dr Provider name locked. — she is knowledgeable, down-to-earth and did an excellent job with my surgery. I went in after it became clear my hand wasn't healing correctly after a sports injury. Dr Provider name locked. recommended surgery and was able to schedule me that week. She implanted a plate to keep my poor little finger in line.
Post-surgery, I received therapy and ultrasound treatments (on my scar tissue) at the clinic upstairs. The physical therapy staff is pretty Provider name locked. . They got my finger, which didn't want to move post-surgery, back to full motion within a few weeks (this is with me following my treatment plan on my own, too!) and were generally a pleasure to see every week. I was actually kind of sad when my treatment was over! Special shoutout to Provider name locked. , who was the main therapist I saw and just super nice.
Overall, this was an excellent experience, considering my hand was broken, which is not an awesome situation to be in. The only slight negatives were an experience with a kind of surly x-Provider name locked. tech and being ambushed by the center's financial counsellor about billing one time I came in for follow-up with Dr Provider name locked. . (Though I appreciate their willingness to let me go on a payment plan and their focus on customer service in this regard.) I'd say these people are true experts at what they do. I wouldn't go anywhere else in Indy for hand/shoulder issues, and I highly recommend Dr Provider name locked. specifically. She did a great job with the surgery and I appreciated her demeanor, which radiated intelligence, friendliness and directness. She worked with my sports doc (Dr. Provider name locked. of St. Provider name locked. Sports Performance in Clay Terrace) to get me back to my sport safely and as quickly as possible. I felt in really good hands throughout the process! (PUN INTENDED!)
- EMILY U.
They are very good! We have been very pleased with how they handle the appointments. The entire office is very professional. We really liked the doctor, and he is good at what he does. They really take care of their patients, and we would highly recommend them.- Scott A.