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Resident was @ CNR for 30 days total: 3/20 through 3/20/2012. She underwent physical therapy twice daily as scheduled during the 8 weeks, and she steadily gained weight, around 10 pounds. Remember, it is up to the resident and/or authorized representative(s) to check all doctors orders and that proper medications are being administered each and every time as directed by the physician. Resident states her rehab experiences were very helpful. The entire staff: nursing, environmental, PT, administration, social workers, and physicians were professional and presented a very caring attitude to all the residents during her stay, allowing resident to complete her visitation in record time. NOTE: It would have assisted the resident's weight gain if some of the meals presented to resident, who was on a soft mechanical diet were, indeed, easily chewed and swallowed. The kitchen staff does an admirable job feeding ~100 residents daily. As usual, it is up to the resident's family to double check the resident's nutritional intake daily. There were two (20 family/staff meetings - one immediately after admission, and one one day prior to disposition, at which time the resident's health/care plan(s) were studied and implemented, with the resident present at both meetings. NOTE: There was an unannounced meeting of the resident's quartersmate and her family in the shared quarters, on Easter afternoon. As we all know, family member meetings should be held in the Conference Room if a resident is sharing a room. This resident did not buzz the nurses' station to complain on Easter afternoon. Facilities are bright, well-lit, airy, free of any detrimental odor. Environmental staff are always available and do their best in maintaining sanitation. New outdoor area for patients to sit and relax was constructed, as well as new hall flooring. There was a Home Visit by the PT staff, at which time we all signed off on the PT Discharge Checklist for Residents Returning Home. Resident was discharged home the next day after the Home Visit, and after the nursing staff completed the Observation Matrix Report, which also lists the medications/treatment orders, a discharge checklist, and ASC Home Discharge Instructions. HOWEVER. The Admissions (A&D) staff should coordinate each and every discharge with the resident and/or receiving party to discuss all payment issues prior to discharge. There is no checklist at discharge for the nursing staff to coordinate with the A&D office as far as payment for the residents' charges while at CNR: self-pay, insurance, Medicare, Medicaid, dual coverage, other. One month after discharge, the resident received a form letter from the CNR Business Office indicating an amount due -- without a letter of explanation (Provider name locked. ). Said amount was the coinsurance amount due CNR, since Medicare pays only for the first 21 days in a SNF. It is certainly not a good business practice to request money from a former resident, certainly before 60 days after discharge and before billing insurance, without a accompanying Provider name locked. for the ex-resident. The A&D staff had not coordinated payment with the resident prior to discharge to home care. Also, it would behoove the resident and/or their authorized representative to check the billings from CNR to Medicare (on the Provider name locked. web site, if possible) to clarify all charges and that no incorrect billings to Provider name locked. or the insurance company occur. We are still disputing occupational therapy and speech therapy items charged to Provider name locked. from CNR at this time, and Provider name locked. has been notified. In conclusion, we recommend placement your loved one(s) at this facility if and when their need arises for rehabilitative services.
NOTE TO A.L. STAFF (Provider name locked. ,SPECIFICALLY, WITH WHOM I SPOKE THIS AFTERNOON) I PLACED THIS REVIEW WITH THE PARENT COMPANY OF CNR, SO THAT YOUR STAFF MAY MAKE THE ELECTRONIC TRANSFER OF THIS REVIEW TO COMMUNITY REHABILITATION & NURSING. THANKS!- STEVEN J F.
I cannot say enough good things about the rehab at this facility!
When my husband went to this facility he had been in a hospital or another facility for almost 6 months due to several physical issues. I was not optimistic about him ever returning home. He is totally paralyzed on his left side from his stroke in 2009, but prior to the hospital stays he was strong and able to help with his transfers to and from bed. When I found Provider name locked. Health Care he was not able to hold his head up or his shoulders back. In 6 weeks he was aware of his surroundings, holding is head up, shoulders back, and sitting in a wheelchair for 3 or 4 hours a day. Now, 56 days after admittance he has become more social, has conversations, and can even stand for a minute. My hope is that he'll be home in 3 or 4 weeks.
The facility and grounds are both very neat and well kept. I have never noticed any odors in the hallways of the rehab area, but have on rare occasions noticed odors coming from individual rooms. On those rare occasions the odors have been taken care of promptly.
The staff is great. Some nurses and aides are better than others, but on the whole they're all good. Rehab is excellent.
Do NOT believe the Medicare.gov rankings of facilities. This place should definitely have 4 stars!- Mary Jo E.
My mother's experience at Provider name locked. Health Care facility was outstanding. This facility provides excellent health care. You will not find the flat screen television sets and large patient rooms. You will find a nursing home that does not "smell" like a nursing home. My mother always had good hygiene and smelled fresh. The RN care was diligent with the patient's wellbeing in mind. The activity director is caring and compassionate and provided loving attention to my mother.My mother's health improved and she became stronger in this facility.- MR & MRS ROGER H.