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Locksmith reviews in Indianapolis

Real People ~ Real Reviews ~ Real Results

  • Called them about PM on Oct. 17, 2018. A nice sounding lady answered and said someone would call in 10 or 15 minutes. She took my phone # and address, but NO ONE CALLED OR CAME to help!! I went to sleep in my chair waiting, and my wife was stranded at work ALL NIGHT! BEWARE of this "company". They will leave you stranded!
    - Don C.
  • It DIDN'T go!! They never called OR showed up. When I called the lady said someone would call in 10 or 15 minutes. My wife was stranded at work, and ended up having to stay at the business!! BEWARE of this company, as they will leave you stranded!!
    - Don C.
  • I needed my house locks rekeyed, but I didn't want to buy 5 new locks. I asked Tom if he could just make a change on the locks I already have installed. He said, no problem, "I'll just made an adjustment on each lock and then make new keys for them. I was thrilled it could be that easy. I've used Tinder for 30 years, at least. They always come through. Tom Williford was a pleasure to work with and it took less than an hour. Thank you very much.
    - Steven P.
  • They responded to my request immediately. The work was scheduled at my convenience. The technician arrived a bit early, had the necessary parts, & installed everything in an efficient manner. He had me test the instillation for working order, & everything went quite well.
    - Becky H.
  • Everything went extremely well. He came when he said, he thoroughly covered with us problems that needed to be addressed, and when he completed his work he walked us through the entire house to check the doors and locks. We would highly recommend Craig as your first choice if you want the job done right.
    - Ruth K.
  • I called Craig’s Locksmith looking for expertise. Another locksmith had re-keyed my doors; when he was done, the keys worked, but it was impossible to get them out of the lock without pushing in on the cylinder with my thumb. The first locksmith said this was “normal,” but I had never experienced such a thing before, and neither had anyone I had talked to. Craig agreed, and said the first locksmith probably had installed the locks incorrectly. He took the time to answer all my questions about the problem with the keys, and locks in general, and agreed to come to my house the same day. Craig fixed the locks in question; the keys now slide in and out easily. He also noted that one lock had been installed upside-down. Plus, he was able to re-key a sliding door that the first guy had punted on. And he re-installed some parts that the first guy had omitted as unnecessary; actually, they made the locks sit more securely in the door. In short, Craig was professional, fixed all the other guy’s mistakes, and charged less. I should have called him first.
    - William S.
  • Not good. They walked me through the whole pricess great at forst and said it would cost $150 to fix. I saved the money and called two weeks later and the owner changed the price on me. Be carefull you know the price before hand. He does have hidden fees.
    - nigel d.
  • I called Jan and asked if she could stop by my house to see what kind of lock I would need for my front door. She was able to meet with me that very week and arrived on time. After evaluating my front door, she informed me that the lock I had was completely fine and did not need to be fixed, which I hadn't realized. She took the time to explain different types/qualities of locks to me , and did not charge me for the service call. Overall, she was very kind and professional over the phone and in person, and I appreciated her honesty and patience. Whenever I actually do need a new lock, I'll definitely call her!
    - Donald B.
  • My mom lost the keys to her car and needed someone to cut a key for her on the spot. I called and left Craig a message. He responded in less than 5 minutes. Although he was unable to provide the service (he didn't have a blank key for the make/model of her vehicle), he recommended someone who could. He even called me back to make sure his referral was able to take care of us. He was very attentive, professional and helpful. When and if I ever need lock services again, I will recommend and use Craig! As an Angie's List member and Angie's List employee, I value and appreciate customer service of this caliber. Great job, Craig! Thank you!
    - Jessica R B.
  • Went very well. Same day service. Paul opened the door and showed me where the lock had broken. He had a spare lockset with him that he used to replace the lock. He put everything back together and lubricated the lock. Everything worked perfectly. It took less than 30 minutes.
    - GARY M.
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Locksmiths in Indianapolis

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