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Leaf Removal reviews in Indianapolis

Real People ~ Real Reviews ~ Real Results

  • I am honestly appalled at how I have been treated as a returning customer of Local Hands this year and will not be giving them any additional business.  To give some perspective, last year I had Local Hands do my weekly lawn-mowing, as well as a spring clean-up.  Their lack of professionalism and competency has been astounding over the last 1.5 months, as indicated by the timeline below.

    Mar 6 - Initial email to request estimate/scheduling for spring clean-up.  No response.

    Mar 11 - Second email to request estimate/scheduling.

    Mar 17 - Estimate provided and April 1st scheduled for clean-up.

    April 1 - Work not completed.  No communication to me whatsoever as to why or when it will be rescheduled.  As a courtesy, I gave
    Local Hands several days to reach out to me.  No communication.

    April 4 - In the morning, I emailed to ask why the work hadn't been done on April 1st.  No reply.

    April 4 - In the evening, I called to ask why the work hadn't been done on April 1st.  Voicemail was full, so was not able to leave voicemail.

    April 7 - Call Local Hands again, finally reaching them.  As a reminder, at this point there has been no communication to me whatsoever as to why the clean-up wasn't completed six days previously.  It's explained to me that they prioritized Groupon customers over me, a returning customer.  At this point, April 14 is provided as day that the work will be completed, even though the weather forecasts plenty of dry days between April 7th and April 14th.  Although I'm fairly annoyed that they would prioritize Groupon customers over me, I give them the benefit of the doubt and schedule it for April 14th.

    April 14 - Work not completed, and again, no communication as to why. Upon discovering that the work hadn't been done, email Local Hands, asking to call me to discuss spring clean-up. No response.

    April 15 - Leave voicemail for Provider name locked. , asking to discuss spring clean-up. After waiting an hour, decide that two strikes is enough and cancel the job.  I write them an email to cancel the job, provide the timeline above, as well as express my frustration with this experience.  I also indicate that I will be leaving a negative review.  

    Not surprising, only 20 minutes after sending the email, I receive a phone call because they don't want me to leave negative reviews.  So they're capable of being responsive, but only when a negative review is on the line.  
    - A Meredith L.
  • It went OK.  They didn’t complete the job initially via removing the leaves.  They indicated the amount of time only allowed for the leaves to be put into piles. I later hired to them to complete the rest of the leaf removal project.
    - Jon W S.
  • I had some trouble with the scheduling and getting them out to my house, but once they got here they did a good job and did what I wanted to have done. A lot of emails went back and forth trying to come up with a time. Two people came out to do the job.
    - ELLEN & JERROLD S.
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Leaf Removal Services in Indianapolis

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